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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I was given one of their watches as a gift by my parents, I was very grateful to receive said gift though upon getting my hands on the watch I could tell immediately that they had been ripped off. Ext... Ver más

Valorada con 5 estrellas sobre 5

This is a great company and a great product. My first watch came with damage, but the company was quick to replace the product and solve the problem. I would recommend purchasing a quality watch from... Ver más

Valorada con 1 estrellas sobre 5

Paid £160 over 2 weeks ago and no correspondence from them. Phone lines not functional and no response from multiple emails STAY AWAY

Valorada con 5 estrellas sobre 5

The hunter pocketed watch that I bought just over two months ago stopped working a couple of weeks ago. Having read some reviews about poor after sales service I was dubious about getting any redress.... Ver más

Información sobre la empresa

  1. Fabricante de relojes

Escrito por la empresa

Brelsen is a pocket watch manufacturer and retail seller based in the United Kingdom. Brelsen aims to embody the avant-garde, precision and bold style, that have marked the world history of the pocket watch industry. We invite you to explore our legacy, through our timepieces and innovations.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

244 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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3,0

Todas las opiniones

(244)

25 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

their description was spot on and even…

their description was spot on and even only having my watch and pouch for just 3 weeks they seem to be both of high quality and did not have to adjust the watch time just yet so i am looking foward to do more busisness with this company

7 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful Handmade Watch

Very happy with my watch purchase made by Brelsen in London UK.
Received excellent customer service support and their staff provided me with great communication.
Highly recommend this business A+

24 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pocket Watch

I purchased a pocket watch for my husband for our 25th wedding anniversary after 10months it stopped working, I contacted Brelsen 3 times before I received a response telling me that the guarantee is only 6months! Had I been aware of this I wouldn’t have purchased it as I wanted it to be a reminder of our anniversary! I must say that the guarantee period should be better advertised. I certainly wouldn’t recommend anyone to buy from Breslin.

21 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding: Onyx Watch & Gold Customer Service...

The onyx black double hunter I recieved is brilliant, a masterpiece, and worth more than I paid, especially when the customer service is considered. As an international customer, I assumed having gold watch show up instead of the onyx finish would be a headache. Not so! Brelsen sent out the correct watch right away and told me to keep the one shipped in error. I've rarely been this happy with a product and service combined.

8 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Honesty and Integrity

In this day and age of unscrupulous venders hawking useless items all over the internet, it is great to do business with quality companies like Brelsen whom commit themselves to integrity.

5 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cheap Chinese watch at triple the…

Cheap Chinese watch at triple the price. They’ll only refund your purchase 14 days from date of delivery. Mine lasted almost exactly one month and just stopped. Do not purchase. Just burn your money and save yourself the shipping wait.

27 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

On September 6th 2024 I purchased a pocket watch…

On September 6th 2024 I purchased a Brelsen Demi mechanical watch bronze open face. I was initially pleased with this purchase it kept good time and came to hand comfortably. However I did notice that there was no makers name on the watch and for something
hand made by them [see advertising] rather strange, also it came with no warranty. The watch stopped working in April 2025 so I used their "contact us" on line asking for help. No response at all in spite of 3 attempts. I have since discovered Trustpilot and see that I am not alone. Please be advised, do not buy from them get it from Temu or similiar at a tenth of the cost.
,

6 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Momentous Gift

As soon as I saw this pocket watch I knew it was the perfect gift for my son as a wedding present.
He fell in loved with it straight away and will wear it on his special day. Fast prompt service and would recommend this company to my friends and family.

13 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not ever order Brelsen pocket watch

Ordered a Brelsen pocket watch first of April. Got an email on the 3rd of month staying a label was being made. Got another email stating watch is on it's way Supposed to be coming from Flushing NY. Of course there is no name of the company supposed to be shipping out the watch. It is now The 11th of April and no watch has arrived and I can't contact anyone except by email as there is no phone number. I have sent 3 emails asking where my watch is with no answer at all. I Just get a auto email stating someone would be getting back to me and no one ever does. I thing this is not a real company and I think I have lost my money. So Now I am telling everyone not to purchase anything from this on line watch company as there seems to be no company

11 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

TEMU resellers

Initially I was sent a pocket watch 'To my son, love dad' ... Only thing is nowhere is the "love dad" in any of the pictures, options or description for the product and being that this was a gift from my mum, this was kind of a problem. They did eventually send a new watch out after multiple emails chasing response and updates. Fortunately this time the pocket watch didn't have the inscription on it. ABSOLUTELY ZERO explanation where this came from as its literally not an option on their website.

Later found the EXACT Model with the same inscription on temu for £2.29. A bitter pill after spending 40 and multiple emails just to receive the product you actually ordered.

Don't be misled as I was into thinking you are buying from a British quality pocket watch seller. This is cheap Chinese crap with a pretty website.

23 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressed with after sales service

The hunter pocketed watch that I bought just over two months ago stopped working a couple of weeks ago. Having read some reviews about poor after sales service I was dubious about getting any redress. However, after providing a couple of short videos showing the problem, I have today received a replacement. Many thanks to Brelsen for a happy, stress free outcome!

12 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lion Pocket Watch

Wanted something extra special for my step sons 30th birthday from his Dad, ehat a find this is just perfect what a beautiful gift beautifuly made and engraved and beautifully gift boxed, excellent value for money so pleased with it!

5 de febrero de 2025
Opinión espontánea

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