A truly impressive facility. Friendly and welcoming staff with a great depth of watchmaking knowledge and experience. Comprehensive tour with all departments and processes fully explained. A wide rang... Ver más
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Consulta las opiniones de los clientes
I really like my Bremont watches which I usually buy from the Wing where the staff are excellent and they always look after you and nothing is too much trouble. The recent purchase of the Supernova wh... Ver más
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The company itself usually is amazing, we have two watches, one custom and an alt-1c. After 3 years of sporadic wear, the strap on the custom watch has failed quite spectacularly, bremont insist this... Ver más
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A first class experience, particularly if you are a fan of watches generally. The Bremont HQ is exceptional and modern (I've been to several that aren't either) and you have plenty of time to enjoy i... Ver más
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Información sobre la empresa
Escrito por la empresa
Bremont Watch Company is a luxury aviation-themed British watchmaker based in England.
Información de contacto
RG9, Henley-on-Thames, Reino Unido
- www.bremont.com
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Ha contestado el 60% de las opiniones negativas
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A watch that was meant to be waterproof…
A Bremont Supermarine watch that was meant to be waterproof to 2,000m failed at 20m, twice. The first time it failed about a year after buying it. It then failed again just before it was recommended to be serviced. The company tried to charge me fully to repair the watch. There are much better, more durable dive watches out there. Beware expensive imitations !
A Skeptic Converted
I'll admit it, I was one of the skeptics who doubted Bremont's direction after the takeover. Loyal to the old brand, I wasn't sure what to expect from the new collection. But, after a visit to their HQ for a strap adjustment and a browse through their latest offerings, I'm eating my words.
The service was top-notch – flat rate, efficient, and friendly. The staff were knowledgeable and sorted my watch out in no time. But it was the new collection that really won me over. The quality and range of watches on display were impressive, but one piece in particular caught my eye: the GMT Altitude on a silver dial.
Yes, it's pricey, but let me tell you, it's worth every penny. The build quality is outstanding, and the attention to detail is evident throughout. Compared to similar high-end brands, Bremont's pricing is competitive. I was blown away by the craftsmanship and design of the GMT Altitude – it's a stunner.
I'm not ashamed to say I'm now a believer in Bremont's new direction. Their commitment to quality and attention to detail is clear, and I think I'm going to be back for that GMT. If you're a fan of high-quality timepieces, do yourself a favor and check out Bremont's new collection. You won't be disappointed. w*
I'll admit it, I was one of the skeptics who doubted Bremont's direction after the takeover. Loyal to the old brand, I wasn't sure what to expect from the new collection. But, after a visit to their HQ for a strap adjustment and a browse through their latest offerings, I'm eating my words.
The service was top-notch – top rate, efficient, and friendly. The staff were knowledgeable and sorted my watch out in no time. But it was the new collection that really won me over. The quality and range of watches on display were impressive, but one piece in particular caught my eye: the GMT Altitude on a silver dial.
Yes, it's pricey, but let me tell you, it's worth every penny. The build quality is outstanding, and the attention to detail is evident throughout. Compared to similar high-end brands, Bremont's pricing is competitive. I was blown away by the craftsmanship and design of the GMT Altitude – it's a stunner.
I'm not ashamed to say I'm now a believer in Bremont's new direction. Their commitment to quality and attention to detail is clear, and I think I'm going to be back for that GMT. If you're a fan of high-quality timepieces, do yourself a favor and check out Bremont's new collection. You won't be disappointed
Very dissapointed
Like many other watch enthusiasts i bought into the Bremont brand being a British watch maker and designs. Main selling point was the 7 times hardened case advertising.
I paid over £5k for an ALT -C griffon. Absolute worst watch i have ever owned. The case scratches far more easily than any other watch i own, first repair of this watch took over 6 months and ive just sent it back yet again for chrono issues on the buttons. Nice looking watches, poor quality over priced and poor after service. Shame really. I wish i had stuck with Omega
Had to send watch back three times for repair
Purchased a Bremont Supermarine several years ago and within a few months it was losing several minutes a day. Eventually I sent the watch back for repair, a full service and testing, costing £550. The repair took 5 months(!), but within a day of collecting the watch I had to send it back again as it clearly had not been through any quality control since it was gaining 10 minutes every 24 hours! Within two months of the second repair the watch stopped working altogether. After complaining, Bremont eventually replied stating that on “on this occasion” they would cover the cost of shipping - quite unbelievable given my experience! Over the years I have owned Omega, Rolex and TAG watches and never had any problem with Swiss manufactured timepieces. In my opinion Bremont are great at marketing but make average to poor watches priced as premium timepieces, but let themselves down with poor quality repairs that take months and a complete lack of quality control. I certainly wouldn’t waste my money on another Bremont.
Bought my second Bremont watch today at…
Bought my second Bremont watch today at the Cribs Bristol branch , the staff who are more like family were unbelievable , friendly and very experienced in there brand , Craig the owner ,Yemmei ,Kelvin , Brendon , credit to your brand , if anyone gets the chance , pop in everyone is made to feel welcome
Thanks all
Waste of time
Was delighted to see a Bremont boutique in the Bullring. Walked in with my mother and we were both commenting on the fighter jet videos. We were approached by a short, Asian gentleman. We told him we were interested in the aviation watches. His response left startled, he asked if we had been to the Boutique before? We explained we weren’t aware there was one in Birmingham but often visit the Breitling store.
We were interested in the aviation watches. He walks us outside of the store to show the display. We ask what was specific about the aviation watches. He responded they are basic designs so a pilot can tell the time easily. As a pilot myself, this was ridiculous to hear and I tried my hardest to contain a disappointed laughter. Fortunately, i asked for a brochure instead and left. Upon looking at the brochure, which features some of my mates inside, I was met with facts about the watch and what makes it specifically oriented for aviation.
This was without a doubt the worst service I have received in a watch boutique. Your server needs training on customer service, and time to at least study the basics of products he is trying to sell.
This level of service immediately makes Bremont incomparable to the luxury watch brands.
A great British, caring company
A great British company that make superb time pieces backed up with an excellent and responsive after sales service. I am the proud owner of two Bremont's in my collection.
Absolute nightmare of a watch
Absolute nightmare of a watch, the watch broke within the first week of wear, then Bremont told me this was due to winding it at the wrong time, I have owned Longines, Omega, Oris and Rado, none have proven as troublesome as my Bremont Supermarine Chronograph, the strap has just fallen apart... Imagine how upset I would have been if my circa £7k watch fell off my wrist, DO NOT BUY! I have been reluctant to make my review as I don't want to devalue my significant investment, but this watch is so bad I just do not care, this is an absolute DO NOT BUY!
Very impressed with the service from Bremont
I purchased a Supermarine S500 from the Bremont Boutique at Bicester Village Outlet last week. I phoned all the staff to be very helpful, I initially phoned and asked which S500s were instock and a videos of the models were sent to me on WhatsApp, chose the one I wanted, paid a returnable deposit then went up last Tuesday to pay the balance and pick it up, Bradley, James and Harry were brilliant, I am very pleased with my watch and very impressed with the service from Bremont
Frayed watch strap
Very good, polite and quick service after reporting an issue with a fraying strap on a new watch. My enquiry was reviewed and a new strap received within a few days.
Following From an Earlier Review
Shortly after posting my previous review, my wife was contacted by representatives of Bremont’s head office and by the Bluewater manager. Both individuals were very apologetic and concerned that her experience had been so disappointing. Thereafter relatively rapid progress was made and over the course of a few weeks, including the Christmas period, and with frequent updates from both Bremont HQ and Bluewater, her watch was repaired. The end result was a watch not only repaired but polished and looking superb. And when we collected it from Bluewater a bottle of very decent British wine was included as a gift. In summary: once the system kicked into action it could not be faulted and restored our faith in the integrity and pride of the Bremont brand.
An excellent experience
John, the sales associate, was very pleasant, knowledgable and enthusiastic. We had communicated by phone on several occasions prior to our visit and all was prepared when we arrived. The visit went smoothly and I am now enjoying my new watch.
Stephanie was exceptionally helpful
Stephanie was exceptionally helpful! Always cheerful and positive: it was a great pleasure working with her.
Buyer Experience
This is my second watch purchase from Bremont. While the watch itself is exactly what I was hoping for, they didn’t include a tool for swapping out the bands. I purchased a metal band that was not attached to the watch, driving the necessity to swap the bands right away. The leather case has a holder for the tool that is just left empty. When I rang Bremont about the lack of tool, they said they “don’t include one anymore, but I can order one if I like”
For the cost of these watches, the presentation and customer experience is a huge part of the package. I couldn’t help but feel like there’s some middle manager looking for cost savings in the wrong place. Sorry to say this will be my last Bremont purchase because of this. I’m happy with the watch. The people who answer the phone are nice and polite. It’s clear there are decisions made behind the curtain that have the feel of cheapening the whole experience.
Great Customer Care
I own a Bremont Supermarine Chrono. One of my 22mm spring bars needed replacement so I reached out to Bremont in England. The response I received was prompt, friendly and helpful. They offered to send replacement bars at no cost to me in the US. Amazing brand backed up with great customer service!
Customer Service
Overall great experience with the customer service team at Bremont. I simply reached out to see I could purchase more curved spring bars through them during the Holiday weeks of December. Within a day I was in contact with the boutique New York (as I am based in America) and they were already shipping me new set. The willingness to help and quickly aid was amazing.
Incredible customer service
Incredible customer service. Rapid reply and great response. The watches are beautifully designed and engineered
Strongly recomment Bremont Watch company and their products
I purchased a Bremont Supermarine S2000 watch recently and wanted to have the S2000 Bracelet Open Clasp fitted for normal day use and to easily extend the bracelet when wearing a diving suit. Bremont Customer Services were excellent and even went to the extent of changing the bracelets over and resizing the new bracelet for me whilst I waited in reception. Excellent company, customer support staff and products.
Mayfair Boutique
Been dealing with Layla and Svetlana at the Mayfair Boutique for my Chinook watch that has been in for a service. Their communication has been first rate throughout and they have been a pleasure to deal with, as has been the case anytime I have contacted Bremont. Fantastic company.
Jay was an excellent host and guide…
Jay was an excellent host and guide throughout the watch buying process. The sense of hospitality and welcome at the boutique were memorable, and the insight into the brand heritage and narrative only further added value to the watch I was purchasing.
Overall, it was a first-class experience from beginning to end.
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