British Retro Opiniones 

362
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The dresses are of good quality and although you cannot call the company to speak with them, they are quick to respond to emails and very accommodating. Overall a good experience and a reliable source... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I absolutely love British Retro! I have purchased several dresses and they are so beautiful and high quality! Dress arrives very quickly! Shipping cost is reasonable too which is a big plus! Size ch... Ver más

Valorada con 5 estrellas sobre 5

I am absolutely delighted with my dresses from British Retro. I purchased the beautiful Dee Dee dress in Porcelain Blue, which I wore for my daughter’s baptism, and the gorgeous Suzi Q navy flor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I absolutely loved my evening dress from British Retro! I chose the Dee Dee Ivory Jacquard Full Circle Dress, as I’ve always loved 1950s-style dresses and have worn similar styles before... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compras y moda

Información proporcionada por diversas fuentes externas

British Retro - vintage inspired clothing, unique retro clothing, retro dresses,vintage dresses, retro clothing, and much more are available to buy online.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

362 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 71% de las opiniones negativas

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4,5

Todas las opiniones

(362)

66 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Super support!

Super product, great communication and such nice people!

20 de diciembre de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Molly,

Thank you so much for your kind words! We’re delighted to hear that you loved your order and had a great experience with us. We truly appreciate your support.

Best wishes,
British Retro

Valorada con 5 estrellas sobre 5

Good experience

The customer service is very nice!
The quality is really good!
Delivery to Germany is working.

No problems. I recommend this shop

8 de diciembre de 2024
Opinión espontánea
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Respuesta de British Retro

Hi,

Thank you so much for your review and we're really pleased to hear you're happy with your purchase and our service.

Best wishes

British Retro

Valorada con 5 estrellas sobre 5

Beautiul Red Dee Dee Dress

Purchased the red Dee Dee dress & petticoat for a recent blacktie event on a cruise & can honestly say I felt a million dollars. Quality of the fabric was beautiful & I got lots of amazing comments. I didn't see any person on board with a similar dress on. Thank you so much for making me feel special.

2 de diciembre de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Joanne,

Thank you so much for your lovely review! We’re so happy to hear that you felt a million dollars in your Dee Dee dress and petticoat.

It’s wonderful to know that you received so many amazing compliments. Making our customers feel special and unique is exactly what we strive for, so hearing this truly means the world to us.

Best wishes,
British Retro

Valorada con 5 estrellas sobre 5

Beautiful clothes!

Beautiful well made clothes, high quality material, I have brought a number of dresses and skirts from British Retro over the years, they are always stunning and comfortable.
I would recommend.

Pros:
Quality garment, Unique styles.
Highly recommend their clothes.

Cons
Sizes come up small ( I am UK 14, 5'3, curvy) I have to buy size 18 in British retro sizes.

I would like to add Size 16/18 which sell out really fast, so I don't be disappointed if you can't get your size.

23 de noviembre de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Su,

Thank you so much for your lovely review! 🥰 We’re thrilled to hear that you’ve been enjoying our dresses and skirts over the years. It means the world to us. Your recommendation and continued support truly inspire us to keep delivering high-quality, beautifully made clothes. We can’t wait to help you find more pieces you love!

Warmest regards

British Retro

Valorada con 5 estrellas sobre 5

Excellent Customer service and beautiful dresses

British Retro is my go to shop when I have a special event coming up. The dresses are true to size and beautifully made.
I recently had a problem with my order and it's the best Customer Service I have ever received. The problem was resolved within 48 hours, and I am a very happy customer.
I would highly recommend British Retro not only for their beautiful clothes and accessories but also as a company who care about their customers.

13 de octubre de 2024
Opinión espontánea
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Respuesta de British Retro

Thank you so much for your kind words! We’re delighted to hear we're your go-to for special events and that you love the quality and fit of our dresses. It’s especially rewarding to know that our customer services was able to resolve your issue quickly and leave you feeling happy and valued. Your recommendation means so much to us, and we’re grateful for your continued support.

Warmest.

British Retro

Valorada con 5 estrellas sobre 5

Gorgeous items and Fantastic customer service

I wore a tartan full circle dress to a Burns party, felt like a million dollars. Can not wait to wear the pencil dress I bought for the next Burns. Beautiful and quality items well made.
On latest earrings order there was an issue with the items and they sent me a replacement in time for the party that I was going to wear them at. Lovely customer service, always keen to help and every time I wear something from here feel special. Thank you Belle and team.

21 de octubre de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Maria,

Thank you so much for you lovely review! We're absolutely delighted to hear that you're happy with your dress. We're also so happy that we were able to resolve the issue with your earrings!

Thank you so much again.

British Retro xxx

Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THESE!! BAD QUALITY YOU WILL LOOSE MONEY ON RETURNS

DO NOT BUY FROM THESE!!
After Collectif went under i thought i would try this company for some retro dresses WHAT A WASTE OF MONEY!

The dress cost me £50 in the sale and £3.99 postage. I expected good quality for the price and the material was shocking! you could see your hand through the material and it was poorly sewn.

Then there was the really off sizing, i am a size 12-14 in most stores in the UK like M&S, House of fraiser etc. i sized up to be safe and got a 16. it was more like a size 10!
So i returned the dress at a cost to me as you have to pay for your own returns even though the item was not the correct sizing. so so far i have lost £7.39 in postage as they also don't refund you the postage you paid them either.

Then there is all the rules! they even say if the dress is returned with creases in they will deduct from the refund!! they truely are something else!

Then comes the waiting and waiting for them to refund you. They received the item back on the Monday, two weeks later they still had not refunded and messages i sent asking what the situation was were answered in the middle of the night?? in England hmmm? so i look on here and think oooooh god why did i not read these reviews! so i opened a paypal claim against them which they dragged out as long as they could. I finaly got refunded £50 with a loss of £7.39 which i can't do anything about.

Now their website is full of poor me stories and how they are a true British Company well let me tell you "British Retro" You will not be a company that survives here! There is no way people will tolerate how you treat them, how awful the quality is and not offering apologies or full refunds.

Don't give people the ohhh we are a small business we need at least 3 weeks to issue a refund because i am a 1 person true British company and i serve my customers in a quick turn around and i have alot of them. i certainly would not make anyone chase and beg for their money back.

Anyone who makes the same mistake as me, let me give you one bit of advice.... The second your return parcel shows up as delivered to them OPEN YOUR PAYPAL CASE FOR A REFUND! or you will have to wait 3 weeks and then have to wait weeks for the paypal case to run its course too. And if you have not used paypal?? GOOD LUCK TO YOU! you can bet your life Paypal will be the next payment option to dissapear from their payment options!

UPDATE: To their reply, The Dress was returned and received by them on 23rd Sept I got refund through paypal on 6th October, thats 14 days after! If you don't have the time or staff to check a return after 14 days then the business has issues.

6 de octubre de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Anon,

Thank you for your feedback, and we’re sorry to hear that you were unhappy with your recent order.

Please note that our sizing is consistent with the size chart provided, and we always recommend referring to it prior to placing an order. Additionally, we specify that the dress is made from 100% cotton, which has no stretch. For customers who are between sizes, we advise sizing up and considering alterations, as it’s unlikely that any size will be a perfect fit for everyone. Also we’re happy to accept returns within 28 days of receipt if for any reason you’re unhappy with the item.

Regarding your refund, we clearly state in our policy that refunds may take up to 14 working days to be processed, in compliance with UK laws and regulations. In your case, we were able to issue your refund within 9 working days, considering your urgency, and did so before checking your return which is not common practice for us.

If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards,
British Retro

Valorada con 5 estrellas sobre 5

Gorgeous

What a lovely surprise a very pretty dress and fabric , fits perfect and made beautifully

2 de octubre de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Patricia,

Thank you so much for your kind feedback! We’re so happy to hear that you love the dress and that it fits perfectly. It’s always wonderful to know when our customers are happy with the quality and design.

Best wishes
British Retro

Valorada con 5 estrellas sobre 5

Absolutely amazing

Absolutely amazing. I have now purchased 3 dresses from this company. The last being out of stock in my size. However Belle at B.R.was brilliant. She gave me alternative's to see if I liked them. She was so helpful and I would recommend this company anytime/ Thank You BRITISH RETRO
Deborah Armstrong

10 de septiembre de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Deborah,

Thank you so much for your wonderful feedback! We're glad Belle was able to help you and it means a lot to know you’d recommend us!

Thank you again for your support ❤️

Best wishes,
British Retro

Valorada con 5 estrellas sobre 5

Very beautyful dresses

Very beautyful dresses, good quality. Perfect fitting, by using the helpful size guide of each model. Shipping uncomplicated and fast. I´am very happy!

3 de septiembre de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Birgit,

Thank you so much for your kind review! It’s wonderful to know the dresses fitted perfectly that the shipping was smooth and fast as well :)

Thank you so much again.
British Retro

Valorada con 5 estrellas sobre 5

Would rate higher than 5 if I could!

I had wanted a dress from British Retro for a long time and after losing some weight decided it was finally the time to treat myself. I cannot rate the dress I have received highly enough!! It is absolutely beautiful and fits perfectly- the size guide on their website was so helpful in knowing what size to order. They kept me very well informed of tracking information and the item arrived within the time frame they specified. So all in all I am a VERY happy customer!! Thank you British Retro!!!

31 de agosto de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Jade,
Thank you so much for your wonderful review! We’re over the moon to hear that you treated yourself to one of our dresses and that it exceeded your expectations. It’s fantastic to know that the fit was perfect and that our size guide was helpful in making your choice. We’re also glad that our communication and delivery met your needs. Your kind words mean so much to us, and we’re thrilled to have made you a VERY happy customer.

Valorada con 1 estrellas sobre 5

I recently purchased a dress & Body…

I recently purchased a dress & Body shaper as a gift for my wife. She was away working, so I had ro wait a few days on her return. The dress was beautiful and my wife loved it but in spite of being the correct size,sadly it didn't suit her body length. The body shaper was never used and still in the suppliers sealed bag. I could be wrong but reading their terms & conditions. It was my understanding that (if used) it was non-refundable.
On returning the items, I was then informed that the Body shaper was not going to be refunded.
I find this policy disappointing and that is why I cannot give this company a better score.

12 de agosto de 2024
Opinión espontánea
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Respuesta de British Retro

Hi,
We're sorry to hear about your experience. However, in accordance UK law sadly we are unable to accept the return of any form of underwear. This policy is in place to ensure the health and safety of all our customers and is clearly stated in the product description.

We apologise for any inconvenience caused.

Best regards,

British Retro

Valorada con 5 estrellas sobre 5

Good quality, stunning dress, in all just 100% perfect!

I ordered the "Dee Dee Drape Full Circle Black Party Dress" for a very important event in September. Wow! Such a beautiful dress, perfect fit, very good quality fabric and beautifully made. It looks absolutely beautiful on and I felt like Grace Kelly when I tried it on!

16 de agosto de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Louise,

Thank you so much for your wonderful review! We are thrilled to hear that you love the Dee Dee dress and that it made you feel so special. Your kind words mean a lot to us. We hope it makes your upcoming event in September even more memorable. ❤️

Warmest

British Retro

Valorada con 5 estrellas sobre 5

I used this company as I saw a dress…

I used this company as I saw a dress which although more than I wanted to spend on a day out it looked perfect for what I wanted. I was very anxious as the post office hadn’t received my parcel a week after it was despatched, I contacted rectro and they immediately chased it. The dress came the next day. Great service. Beautiful quality and worth every penny. thank you so much one happy customer CAN I ADD I AM VERY SATISFIED AND NOT DISAPPOINTED AS HEADING SAYS AND UNABLE TO CHANGE HEADING !!!!

13 de agosto de 2024
Opinión espontánea
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Respuesta de British Retro

Hi,

Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your dress and that it was perfect for your day out. We understand how stressful it can be when a parcel is delayed, and we’re glad we could assist in getting it to you quickly.

If there’s anything else we can help with in the future, please don’t hesitate to reach out.

Thank you again for your support and lovely feedback!

Best regards
British Retro

Valorada con 5 estrellas sobre 5

Thank you!

All the products I have purchased from British Retro have been top quality! The craftsmanship and material is superb!
There are designs to suit any age and occasion and the fitting is great!
I wore one of my dresses for my wedding and it was perfect! I felt so feminine! I also purchased other accessories from British Retro to make the outfit complete!
Thank you!

5 de agosto de 2024
Opinión espontánea
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Respuesta de British Retro

Hi,

Thank you so much for your wonderful review! We are thrilled to hear that you are pleased with the your purchases and honoured that you chose one of our dresses for your wedding 🤗

Thank you again for your kind words. If you need anything else in the future, please don't hesitate to reach out.

Warmest regards,

British Retro

Valorada con 5 estrellas sobre 5

In real life it's even better!

I can't describe how this beautiful dress is! It's even more stunning in real life. I love light cotton fabric and playful cut! Took size 16 as I usually wear 16 and have bigger bust and sits perfect! 🥰

24 de julio de 2024
Opinión espontánea
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Respuesta de British Retro

H Marta,

Thank you so much for your wonderful review! We're thrilled to hear that you love the dress and that it fits perfectly. Your kind words mean a lot to us. Enjoy wearing your stunning dress! 🥰

Warmest regards

British Retro

Valorada con 1 estrellas sobre 5

Worse experience from a clothing…

Worse experience from a clothing company to date. The sizing is off on everything then when you check the size chart still that's wrong. I was fat shamed by two of the customer service team after following guidance to not size up or down. Then refused a refund well thankfully PayPal overturned this.

I will no longer be buying from British Retro

15 de julio de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Eliza,

We are sorry to hear about your experience. Our body shapers are intentionally made to fit snugly for optimal shaping, which is why they will feel smaller than your usual size.

We're glad the situation was resolved though. If you have any further issues, then please do not hesitate to contact us.

Warmest regards

British Retro.

Valorada con 5 estrellas sobre 5

Dress Is beautiful And true size

Amazing dress! Fits perfectly And colours are beautiful. Purple And Black Is perfect choice. I LOVE THEM!

30 de julio de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Petra,

Thank you so much for your kind review! We're delighted to hear that you love the dress and that it fits perfectly.

Warmest regards

British Retro

Valorada con 5 estrellas sobre 5

OMG girls!

OMG! I order a size smaller, i send it back, i get in 3 days the right size...amazing dress,i was surprised about quality, material ,i'm in love❤️ i can wait to wear it..best site from 🇬🇧 recommend 💯

26 de julio de 2024
Opinión espontánea
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Respuesta de British Retro

Hi Anca,

Thank you for your review! We're thrilled to hear that you love the dress and that the exchange process was quick and seamless. We appreciate your recommendation too and are excited for you to wear your new dress ❤️

Warmest regards

British Retro

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