Brown Paper Packages Opiniones 

217
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Package was delivered on time. One substitution had to be made and my recipient was very happy with it. Receiving a personal response when I had a question was much appreciated. I will definitely ord... Ver más

Valorada con 4 estrellas sobre 5

I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... Ver más

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Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

217 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(217)

15 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good website, communication and shipping

Website was easy to use even on my phone. Good communication of my order via email of the confirmation and invoice and the shipping was as expected and came when it said it would.

2 de junio de 2021
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Great to hear Victoria. Glad you had a positive experience with our site & we look forward to welcome you back soon..

Valorada con 5 estrellas sobre 5

Very helpful staff who went above and…

Very helpful staff who went above and beyond to assist me with the gift. The products are ethical and that was very important to me.

18 de mayo de 2021
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Thankyou Nigel & Katie. We're more than happy to assist. Our experience with International deliveries has meant we can advise to the best of our understanding on customs requirements, so I'm glad we were successful for you on this occasion.

Valorada con 5 estrellas sobre 5

Efficient service

Efficient service, delivered on time & helpful regarding my request to add a card option which wasn’t listed with the unicorn package. My niece was very happy with her present - thank you

15 de mayo de 2021
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Lovely to hear Carlotta. We continue to add more options to our Kids range to make it more appealing to more ages, so super happy to hear your package went down well.

Valorada con 5 estrellas sobre 5

Wonderful experience for corporate order

Helen and team have helped organise a rather large shipment of boxes to our team at work to lift people's spirits. Helen was a pleasure to work with, responsive and attentive to our needs - and very patient with us when things took a while (because of us!). We customised the boxes and could pick each item inside individually.

Delivery was brilliant as well, 95% of the shipment making it to the 60+ recipients the next day after shipping! For those not delivered on the first day it got delivered the day after - and Dan messaged me to make sure I could track the last few packages.

Overall I'm very happy with Helen and team with the whole process from start to finish. Very grateful and day made for 60+ people. Amazing work and thank you! Will definitely recommend them to anyone.

14 de mayo de 2021
Opinión espontánea
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Thanks Polina. It was a pleasure to work with you and deliver our packages to your employees

Valorada con 5 estrellas sobre 5

Brilliant efficient customer service…

Brilliant efficient customer service and support when I accidentally paid for the wrong delivery. Perfectly packaged box and delivered in a wonderful condition. Would definitely recommend to anyone thinking of buying a gift for someone.

11 de mayo de 2021
Valorada con 5 estrellas sobre 5

The package was absolutely lovely and…

The package was absolutely lovely and well received! They were also so helpful with queries i had about delivery dates and got back to me really quickly! Thanks a million :)

12 de abril de 2021
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Thanks Conor. Whereas we can't fulfill every request, we do try & provide the best service possible so happy you were pleased with your experience with us.. hope to see you again soon!

Valorada con 5 estrellas sobre 5

Thanks for making my mum smile!

My mother recieved her package in tune for her birthday. It was wrapped with love and made her smile!!! Thank you

11 de abril de 2021
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Thanks Nikola. Glad your package made it to Northern Ireland in time & that the package went down well.

Valorada con 5 estrellas sobre 5

Packaged wonderfully

Packaged wonderfully, they literally hand wrote the note I had in the package, really wonderful. I brought my partner a grieving gift set and he was so overwhelmed with it, absolutely perfect

11 de abril de 2021
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Thanks Lorna. We actually have some ex-teachers writing the notes at our packing office, so hopefully the handwriting & spelling was perfect! We're glad it brought some comfort at a what i'm sure is a difficult time..

Valorada con 5 estrellas sobre 5

Great service

Great service. I bought for a friend and she loved it so much.

9 de abril de 2021
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Thanks Vicky. Glad your friend enjoyed her gift package!

Valorada con 5 estrellas sobre 5

Fast

Fast, effective service, would highly recommend this company.🙂
One small item was missing from my order and I contacted BPP and they immediately sent the item and also included a bar of salted caramel chocolate which was a lovely little unexpected treat.
Thank you BPP😃

8 de abril de 2021
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Thankyou Lynenette. Pleasure serving you from the other side of the world!

Valorada con 5 estrellas sobre 5

Thank You!

This is the first time I used Brown Paper Packages but won't be the last! One of our close friends lives in Portugal. She has 4 young children and her husband is critically ill with COVID in hospital. We have felt so far away and helpless. We sent her a self care package and the kids lots of fun activities to distracr them during this difficult time. We have received so many wonderful pictures of them opening their gifts. The company bundled the packages for us to reduce the shipping costs and even paid the import tax for her! What a remarkable company! Thank you for helping us to be there for our friend!

7 de abril de 2021
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Respuesta de Brown Paper Packages

Pleasure Helen. We have experienced problems with EU deliveries since Brexit, so super happy we could deliver such service to you & that your friends enjoyed the packages you some lovingly created!

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