I contacted Burley because my 10-year-old Burley Flueless Model 4111 gas fireplace was producing soot, and I was worried it would be condemned as i couldnt find anyone to serivce it. Chris was brill... Ver más
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Consulta las opiniones de los clientes
I bought a Burley Hardwick stove as a second stove. The burley stove is attractive with a large glass panel, but more importantly it puts out a huge amount more heat than our original stove despite ha... Ver más
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My bradgate is brilliant efficent a good investment sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people . My only concern is the stainless stee... Ver más
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We had our chimney capped in Nov part of a house renovation & needed something to bring out hearth back to life. Friends near Shoreham suggested Shoreham Fireplace Centre. They were incredibly helpful... Ver más
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Información sobre la empresa
- Fabricante de chimeneas
- también en la categoría
- Fabricante
Escrito por la empresa
We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Información de contacto
Lands End Way, LE15 6RB, Oakham, Reino Unido
- info@burley.co.uk
- www.burley.co.uk
4,8
Excelente
143 opiniones
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Very knowledgeable talked me through my…
Very knowledgeable talked me through my process
16 de febrero de 2026
Respuesta de Burley Appliances Ltd
Hi Wilf, Thanks so much for the 5* review! We’re really pleased to hear that you found the advice knowledgeable and that talking through the process was helpful.
Respuesta de Burley Appliances Ltd
Hi Richard, Thanks so much for the glowing review! We’re really pleased to hear that our response was both immediate and detailed, as getting that technical information out quickly is always our goal.
Respuesta de Burley Appliances Ltd
Hi Mark, Thanks so much for the 5-star review! We’re really pleased to hear that you found our team helpful. We'll be sure to pass on your thanks to the Sales and Technical teams!
The gold standard for customer support…
The gold standard for customer support - their staff are always engaging and responsive
6 de febrero de 2026
Respuesta de Burley Appliances Ltd
Hi Michael, Thank you so much for the 5-star review! Being called the "gold standard" for customer support is a fantastic compliment, and we’re thrilled to hear that you’ve found this out firsthand. Providing great technical support is a priority for us here in Oakham. We'll be sure to pass on your thanks to Chris and the rest of the team!
Excellent customer service and…
Excellent customer service and excellent products. I’ve had my Burley stove for about 7 years now and I’m absolutely delighted with it. I don’t like the season of winter but having a Burley stove to come home to, makes it something to look forward to winter for! I will be buying another one soon and it will definitely be a Burley
29 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Robin, Thank you so much for the wonderful feedback! It’s fantastic to hear that after 7 years, you’re still "absolutely delighted" with your Burley stove. We completely understand—while winter can be a bit of a slog, there’s nothing quite like the heat from a world-class, efficient stove to change your perspective on the cold months! We're thrilled that you’re planning on choosing another Burley for your home. We'll be sure to pass on your thanks to Chris and the rest of the team here in Oakham.
Our Burley Hollywell wood burner is…
Our Burley Hollywell wood burner is amazing and it is a highly efficient piece of kit, providing you use it properly!
We spoke to Chris Astley-Stone at Burley in Oakham, he was so knowledgeable, nice to talk to and very helpful despite being at near closing time on a Friday.
The support he provided was fantastic and we began using the burner so much more efficiently. He sent us all the information via email including a supplier for spares.
Great support and excellent customer service!
Thank you Chris and also to Burley for such a fantastic product.
Ray
Norfolk
16 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Ray, Thank you so much for the fantastic review! It’s great to hear that your Hollywell is performing so well for you. You’ve hit the nail on the head, as our stoves are indeed "highly efficient pieces of kit," but getting the best out of that physics-defying burn does rely on using the correct technique and loading weights of wood per hour. Providing that technical support, even late on a Friday afternoon, is what we’re here for. We're pleased to hear that the email and the info on spare parts suppliers helped you. We’ll be sure to pass on your thanks to Chris and the team here in Oakham.
Respuesta de Burley Appliances Ltd
Hello, Thanks for the 5-star review! We’re really glad we could get back to you so quickly and that you found our advice helpful. We'll be sure to pass on your thanks to our team for looking after you. If you ever need any more technical support with your Burley fire, please don't hesitate to contact us.
The person I spoke to was very helpful…
The person I spoke to was very helpful . He had answers to all my questions. He showed concern to my issues. His suggestions for solving my problems were excellent. His promises to email me were appreciated and he did so as promised.
23 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi John, Thanks so much for the review! Delighted to hear that you found the advice helpful and that the solutions provided worked for you. We always aim to treat every technical issue with the attention it deserves, and we make it a point to follow up with emails containing all the necessary documents. We’ll be sure to pass on your thanks to Chris for looking after you and making sure all your questions were answered.
Absolutely fantastic customer service
Absolutely fantastic customer service. I asked a not so simple question and got a detailed answer within hours, which completely solved my problem. I couldn’t ask for more. Thank you.
22 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Philip, Thanks for the great review! We’re really pleased to hear that we could get that problem sorted for you so quickly. We actually enjoy the "not so simple" questions here. We’ll be sure to pass on your thanks to Chris for providing that detailed answer.
Great customer service talked me…
Great customer service talked me through exactly what I needed and sent me it written in email with links, very friendly and helpful
22 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Lisa, Thanks so much for the review! We’re really glad to hear that you found the advice helpful and that having the details and links in an email made things easier for you. We find that following up a technical chat with a written summary is the best way to make sure you have everything you need to get the best out of your Burley stove. We'll be sure to pass on your thanks to Chris for his help!
chris astley-stone was first class.
21 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Nigel, Thanks so much for the 5-star review! We’re delighted to hear you had such a positive experience. We’ll be sure to pass on your thanks to Chris—he always appreciates the feedback and will be glad to hear he was able to help.
Had an issue with high CO emissions
Had an issue with high CO emissions, engineer condemned flueless gas fire.
Contacted your Chris and he was very helpful in putting the engineer right, 👍
Fire has now been passed and we'll be using it tonight.
Please give Chris a pat on the back from me.
Bob Taulor
27 de noviembre de 2025
Respuesta de Burley Appliances Ltd
Hi Bob, Thanks so much for the review! We’re delighted to hear that the fire is back up and running and that you're once again enjoying its efficient warmth. Flueless gas technology is very specialised, so we’re always happy to provide the necessary technical support to engineers to ensure everything is tested correctly and safely. We’ll be sure to pass on your thanks to Chris and give him that pat on the back!
Enjoy the warmth this evening.
Post Discussion comments
Your speaker was clear and direct but I am still confused as he insisted that
the draft gap should be at the back / rear at the top of the fire but we have a definite one inch gap at the front. The top plate is firmly in place.
8 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Anthony, Thank you for your feedback. We believe you spoke with Chris in Technical, and an email was sent across, but we’re sorry to hear there is still some confusion regarding the setup. To clarify, your stove actually has two separate baffle components that work together. The Lower Stainless Steel Baffle: This sits further down and is designed with a gap at the back. The Upper vermiculite Baffle: This sits above the steel one and must have a gap at the front. Please email or call Chris back directly; he’ll be more than happy to talk you through it step-by-step or look at a photo to ensure everything is positioned perfectly for you.
My bradgate is brilliant efficent a…
My bradgate is brilliant efficent a good investment
sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people .
My only concern is the stainless steel mesh on the Baflle cannot be purchased from stove and solar
I have the new baffle which i purched a few years ago which caters for the mesh by simply slide /bend into position
16 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Luigi, Thank you for the 5-star review! It is incredible to hear that your Bradgate is saving you around £1,500 a year on heating costs, which really highlights the world-class efficiency we strive for with our wood-burning stoves. Regarding your concern about the stainless steel mesh for your baffle: please don't worry that it isn't listed on one specific site. While we don't retail directly, you can purchase spare parts for your stove from your retailer or contact us for more information.
I spoke to Chris in tech
I spoke to Chris in tech. support and even though we have not bought our stove yet he took the time to give me loads of useful advice. We are moving from Bristol to a little bungalow in Ross on Wye and are so excited to finally get a fire to sit beside in the cold months of the year.
15 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Paul, Thank you so much for the 5-star review! We’re delighted that the technical advice was helpful. A bungalow is a perfect setting for a Burley stove, and we're sure it will make those cold months very cosy once you're settled in. We'll be sure to pass on your thanks to Chris as well. If you have any more questions as the installation progresses, please don't hesitate to give us another call!
Very good technical advise
9 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Ray, Thanks for the 5-star review! We're really glad you found our technical advice helpful. We try to make sure our support is as thorough and clear as possible so you can get the best out of your appliance, even the older ones. If you ever need anything else, just get in touch.
Great log fire from Burley and made in…
Great log fire from Burley and made in the UK 🇬🇧
Great customer service well done Team Burley both fire & service super efficient
8 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Mark, Thanks so much for the great review! We’re really glad to hear you're happy with your stove and the service from the team. We take a lot of pride in manufacturing our fires here in the UK, so it’s great to see that mentioned. It’s a real boost for the team to know that both the fire and our support are hitting are 5 star. Enjoy the warmth!
Excellent response and technical advise…
Excellent response and technical advise from Chris, very prompt.
9 de enero de 2026
Respuesta de Burley Appliances Ltd
Hi Peter, Thanks so much for the 5-star review! We're glad you found the technical advice useful. We’re always aiming to get back to our customers as quickly as possible, so it's great to hear you found the service prompt. We'll be sure to pass on your thanks to Chris as he always appreciates the feedback! If you need any more technical support in the future, just let us know.
Rapid response
Rapid response, full infornation sent along with update I didn’t know existed
5 de enero de 2026
Respuesta de Burley Appliances Ltd
Dear Ian, Thank you for the fantastic review! I am pleased that we could provide you with that information so quickly. At Burley, ensuring our customers have the most current technical data is a priority for us to help them get the best performance from their stoves. If you need any further assistance, please don't hesitate to get in touch with us again.
Very helpful
Very helpful - sent the instructions swiftly. Thank you.
It would be helpful if there was a video showing how to dismantle and reassemble the bricks for when the chimney is being swept.
18 de diciembre de 2025
Respuesta de Burley Appliances Ltd
Dear Toby, Thank you for the review! I’m glad we could get those instructions to you in good time. Your suggestion regarding a video for the firebricks is a great idea. Proper maintenance and chimney sweeping are vital, and a visual guide would be a great addition to our written technical guides. I’ll certainly share this with our team for future consideration.
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