the products and customer service were fantastic, my only complaint was the lead time on the order. Took a bit over three months to receive the product.
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Consulta las opiniones de los clientes
It is so easy to order through our rep. Delivery is always timely and we rarely have incorrect orders. The one time we had a small issue, it was corrected immediately. Their prices and quality are als... Ver más
La empresa ha respondido
Thank you again Krysty for showing up and truly being a partner in this! She assisted me with a customer that had some after purchase issues. Krysty came in clutch with an answer that worked for our s... Ver más
La empresa ha respondido
Materials were packaged well and came on-time. Freight Company even went the extra mile and called me to verify delivery address since it didn't seem right. Saved us a big headache and delivery was re... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Busch Systems has been passionately delivering recycling and waste solutions for over 30 years and is the #1 rated brand in the industry according to Trustpilot! With a comprehensive offering of customizable recycling & waste containers, and with the addition of the Waste Diversion Consultation team, Busch Systems is committed to providing solutions designed to meet the comprehensive needs of customers’ collection programs.
Información de contacto
81 Rawson Ave, L4N 6E5, Barrie, Canadá
- 7057220806
- christinal@buschsystems.com
- www.buschsystems.com
4,8
Excelente
601 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Opportunity
Didn’t receive enough follow
Didn’t receive all my order at the same time
Initiate and research was not in direction of my area
9 de mayo de 2025
Respuesta de Busch Systems
Hello Barbara,
Thank you for taking the time to share your feedback, we truly value it and take your concerns seriously.
Following your submission, our Sales Manager carefully reviewed your order history and the related activity to understand the root of the issue and to ensure it doesn’t happen again. Based on that review, it appears the delay stemmed from the artwork approval process. We’ve since provided replacements for the affected items, with the exception of one custom product, which is currently in progress and will be shipped as soon as it can be.
We appreciate your patience and understanding, and we’re committed to making this right.
The Busch Systems Team
Rae-Ann gave great customer service
Rae-Ann gave great customer service, quick delivery, decent price.
9 de mayo de 2025
Respuesta de Busch Systems
Hi Traci,
Thank you so much for taking the time to leave us a review. We are so happy to hear that you were happy with our customers service, delivery and pricing. We will be sure to pass along your review to Rae-Ann as well!
We look forward to working with you in the future.
Have a great day,
The Busch Systems Team
Respuesta de Busch Systems
Hi Roger,
Thank you so much for taking the time to leave us a review today. We are so glad to hear that you are happy with our selection of recycling and waste containers and that our service has met your expectations.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
A+ customer service
Great product. Great service. From ordering to delivery, everything was easy.
25 de abril de 2025
Respuesta de Busch Systems
Hi there,
Thank you so much for taking the time to leave us a review today. We are happy to hear that you enjoyed the experience ordering with us - from start to finish.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
Service and Support important?
Bush Systems does an excellent job a follow up and follow through. I probably would not have purchased if it wouldn’t have been for their excellent communication. Product quality is there. Marketing of their products to the end users needs some help.
4 de abril de 2025
Respuesta de Busch Systems
Hi there,
Thank you for taking the time to write us a review. We are so glad to hear that you had a great experience with our team and their communication throughout the ordering process and the quality of our products meet your expectations!
Your feedback on our marketing to end users will be passed along to the team.
We look forward to working with you again in the near future.
Have a great day,
The Busch Systems Team
Delivery was on time and as expected.
4 de abril de 2025
Respuesta de Busch Systems
Hi Joseph,
Thanks so much for taking the time to leave us a review. We are glad to hear that you received your order on time and as expected!
We look forward to working with you again in the near future for all your waste and recycling container needs.
Have a great day,
The Busch Systems Team
They didn't charge for damaged items
My organization and I had specific needs for our new fitness center, and I found a product line with Busch that worked perfectly. I connected with Sarah, who was great from the start and even more so as a few products were damaged during shipping. We were not charged for the damaged items, and they were replaced as soon as possible. I'll share that there were concerns at the beginning about the elevated costs, but sometimes that happens. It wasn't enough for me to reduce from 5 stars.
12 de marzo de 2025
Opinión espontánea
Michelle Dunn has surpassed all…
Michelle Dunn has surpassed all expectations in fulfilling a RUSH order to our school! I hereby recommend her to be A "Positive Trust Pilot"
7 de abril de 2025
Opinión espontánea
Respuesta de Busch Systems
Hi Bill,
Thank you so much for taking the time to write us a review and for your recommendation of Busch Systems and of Michelle - we think she's pretty great too!
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
Happy with our Busch Systems Partnership
Our Zero Waste Working Group at Swarthmore College has been partnered with Busch Systems since 2013, and have been working through the PA CoStars contract which provides us additional benefits. Our Sales Team Manager, Michelle Dunn, provides excellent service, and when traveling coordinates any team response necessary for our needs. Currently we are working on a new project outside of our Field House and Busch Systems is working on providing us a designed model to meet the unique waste problems that the College is faced with.
Busch Systems has been a excellent partner and would recommend them highly.
7 de abril de 2025
Opinión espontánea
Respuesta de Busch Systems
Hi Patti,
Thank you so much for taking the time to share your experience working with us and providing us with this review! We are happy to hear that you have enjoyed working with us over the years and we are looking forward to this new project - we can't wait to hear about its success!
Thank you again for your recommendation.
Have a great day,
The Busch Systems Team
Exceeded all expectations
We recently started a relationship with Busch System, and they have been excellent partners. They listen to our customers needs, and adapt to their concerns. The quality of their products have surpassed our expectations.
We are looking forward to a long and productive relationship with Busch System.
2 de marzo de 2025
Opinión espontánea
Respuesta de Busch Systems
Hi Deven,
Thank you for taking time out of your day to write us a review. We are glad to hear that you have enjoyed working with our team - customer service is very important to us! We are also very happy to hear that the quality of our products surpass your expectations.
We also look forward to a long and productive relationship!
Have a great day,
The Busch Systems Team
Great Service!
Working With Ryan is a great experience. He always makes things easy and goes above and beyond.
2 de abril de 2025
Opinión espontánea
Respuesta de Busch Systems
Hi Matt,
Thank you so much for taking the time to write us a review. We are so happy to hear that you have enjoyed your experience working with Ryan (we think he's pretty awesome too!).
We look forward to working with you again in the near future.
Have a great day,
The Busch Systems Team
Great communication and delivering on…
Great communication and delivering on what they promise. Very willing to work on business solutions that satisfy everyone involved.
3 de abril de 2025
Opinión espontánea
Respuesta de Busch Systems
Thank you for taking the time to provide feedback Zach, it's much-appreciated.
We're happy to hear your experience with our team was a positive one and we look forward to assisting with any waste or recycling collection needs you may have moving forward.
Have a great day,
The Busch Systems Team
Quick and easy
Quick and easy! The sales team is super helpful. Thank you, Michelle!
5 de marzo de 2025
Respuesta de Busch Systems
Hi there,
Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed a great experience working with Michelle (we think she's pretty awesome too).
We look forward to working with you again soon!
Have a great day,
The Busch Systems Team
Quality product from a Canadian Company
The Busch Systems representative Bryan was prompt and extremely effective.
The product is of excellent quality with a sustainable story backing the products they manufacture.
5 de marzo de 2025
Respuesta de Busch Systems
Hi there,
Thank you so much for taking the time to leave us a detailed review. We are happy to hear that you enjoyed your experience working with Bryan (we think he's pretty awesome too!). We are proud of our commitment to sustainability and are happy to hear that you also find this important.
We look forward to working with you again soon!
Have a great day,
The Busch Systems Team
Excellent and prompt service provided.
5 de marzo de 2025
Respuesta de Busch Systems
Hi Assunta,
Thank you so much for taking the time to leave us a review. We are happy to hear that you had such a nice experience with us - it's what we strive for!
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
My email inquiry was answered promptly
My email inquiry was answered promptly. The sales order filled on a timely manner, and order was received completely.
21 de febrero de 2025
Respuesta de Busch Systems
Hello Elisa,
Thank you for taking the time to provide feedback, we value it so much!
We'll share your kind words with the sales professional who helped facilitate your order.
Have a great day,
The Busch Systems Team
Effective services
Communication was effective and courteous. Service was provided rapidly. Thanks Bryan!
11 de febrero de 2025
Respuesta de Busch Systems
Hi Raphael,
Thank you so much for taking the time to leave us a review today. We will be sure to pass along this amazing feedback to Bryan!
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
Respuesta de Busch Systems
Hi Ben,
Thank you for taking the time to write us a review today. We are so happy to hear that you had a great experience working with our team and are happy with our products!
We look forward to working with you again soon.
Have a great day,
The Busch Systems Team
Much Needed Trash & Recycling Bins
Our new trash & recycling bins arrived complete and in good shape. We have received compliments from many in the building regarding how slick the new bins look and how they were very much needed for proper separation of our waste. All in all we are very pleased.
11 de febrero de 2025
Respuesta de Busch Systems
Hi Carmine,
Thank you for taking the time to write us a review today! We are so glad to hear that you are happy with your new containers. We know they will work wonders for your waste diversion program!
We look forward to working with you again in the future.
Have a great day!
The Busch Systems Team
Easy, quick, and professional-Let me explain
Working with your team there is always an easy process. From the initial request to order to the delivery. I feel that I am kept informed the entire way, Sarah Hawthorne is a real asset to your company. She is quick to respond and always professional and real. There are two reasons we do business with Busch Systems, the staff and the quality products you produce.
11 de febrero de 2025
Respuesta de Busch Systems
Hi Kristine,
Thank you so much for taking the time to leave us such a detailed review. We are incredibly happy to hear that you enjoyed the process of ordering with us and working with Sarah (we think she's pretty amazing too!).
We look forward to working with you again in the near future.
Have a great day!
The Busch Systems Team
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