Butler & Stag Opiniones 

235
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Milo and Bradley at B&S were patient, helpful and communicated well from start to finish when selling my elderly mum’s house in Chingford. They oversaw viewings and guided her through the whole proc... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Rented a falt with them in central London. Horrible experience - agent was slow to respond to all queries and at the end of the tenancy tried to scam us to pay for cleaning even though we had alr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We are very grateful to Helga and Oliver for helping us purchase our first flat. We've spoken to many other estate agents along the way and we don't think anyone else lives up to their customer servi... Ver más

Valorada con 5 estrellas sobre 5

EXCELLENT. Day one, Daniel listening to my demands, Daniel very persuasive with his explanations & helping reach the right decisions for my approval Re: pricing & strategy Day three. On the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

Butler & Stag is an independently owned and run estate agency specialising in residential Sales, Lettings, Property Management and Land & New Homes. Our five star customer service has seen us win multiple awards for excellence from British Property Awards and Estate Agency Masters. Our three branches have all been voted within the top 0.5% of the UK Best Estate Agency Guide.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

235 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(235)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Thank you, Lucy!

Lucy has been dealing with a number of issues related to our let with great service & professionalism. She is responsive, shows a can do attitude & is very reassuring to deal with both for us & the tenant. This is especially important as we are not in close proximity to the property.

18 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Butler and Stag - Always!

I have let my flat with one agent only. Why? Because I have never had cause to complain. Everything is communicated to me at the earliest opportunity by the Property Management Team. If I can’t get through to PM another member of Butler and Stag always picks up the phone and ensures it it fielded to the correct person. My rental income is good and I have always had a stream of tenants wanting to rent it. My monthly statements are always sent through as soon as rent is paid. Why go anywhere else?

24 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent !!!

A big ‘thank you’ to Natalie and the Lettings team at B&S Theydon, as a current tenant I have had superb ongoing service - each time maintenance issues / queries have been resolved swiftly, all staff members are approachable and extremely helpful. I would also like to commend the guys at Hackney Heating who are brilliant - nothing is too much trouble.
5 stars - B&S are highly recommended

16 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Freddie did a great job of showing us around the property and answering any questions competently! He provided prompt responses over email which was especially valued given our time pressure to find a place. He was incredibly accommodating of our position, and his client service was excellent! A pleasure to work with. I would actively look to work with Freddie Knight and Butler and Stag in the future!

14 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good experience!

Lovely team (we were assisted by Simon and Sophie - both great) who were helpful and prompt in responding to us. Made the leasing process nice and easy!

21 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional Support from David

David Abos was very helpful throughout the process and worked hard to resolve any issues. He put in a lot of effort to follow up with the slow solicitors and kept things moving. His communication was excellent, and he was always available whenever we needed him. We are very grateful because, without his help, the purchase might not have happened. He was kind, easy to work with, and made a stressful situation much easier. You will be in very good hands with David.

25 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would highly recommend Butler & Stag in…

Would highly recommend Butler & Stag in Theydon Bois. Helen and Helga were most helpful with regard to progressing the sale, when solicitors are not communicating the staff here were always contactable and eager to help and move things forward.

15 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Agent intentionally delaying deposit refund

Rented a falt with them in central London.

Horrible experience - agent was slow to respond to all queries and at the end of the tenancy tried to scam us to pay for cleaning even though we had already purchased a professional clean outside.

Flat was decent but would avoid the company at all costs going forward. Worked with Lucy and Natalie from the Bow office who seemed to intentionally delay the entire deposit refund process.

8 de noviembre de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Viktor,
Thank you for your review.

I have checked the notes on your tenancy and investigated your case with our property management team.

At the end of your tenancy the professional checkout evidenced damage and the property requiring a professional clean.

Following mediation, our client was willing to forgo the damage but requested £133 from your deposit to put towards the clean.

Despite our best efforts and time spent, you disagreed which left us no alternative but to put the matter to dispute.

I must hasten to add, that if you had taken care of the propoerty and cleaned it to the correct standard, your full deposit would be back with you.

Best Regards,

BUTLER & STAG






Valorada con 1 estrellas sobre 5

I called the company on two occasions…

I called the company on two occasions and explained that I was interested in viewing the one bed Bungalow (Madells) which is currently on the sales market and left all of my details yet no one has had the courtesy of returning my call. Very disappointing service.

3 de septiembre de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Anita,


The property you were enquiring about had a sale running on it. The seller (a developer) requested that the property be left available for sale, as the purchaser was progressing slower than reasonably expected. This was explained to you at the time.

A day later the property exchanged and has subsequently completed.

Apologies that it wasn't meant to be on this one, we will of course keep you posted with other suitable properties.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

I recently had the pleasure of working…

I recently had the pleasure of working with Butler & Stag sale my property and I couldn't be more satisfied with the service provided. From start to finish.

6 de septiembre de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Syeda,

Thank you for your 5 star review, its always nice to see our hard work being recognised.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Butler and Stag did a great job of…

Butler and Stag did a great job of listing our property, securing and overseeing viewings, and liaising with the eventual purchaser on our behalf. They were professional, responded to emails and telephone calls promptly, and delivered their services to a high standard. We are very happy with the service we received, and would recommend them highly.

25 de junio de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Thank you for your 5 star review, its always nice to see our hard work being recognised.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

A pleasure to deal with

The Butler and Stag team have been absolutely great from start to finish. From the moment we met them they were an absolute pleasure to deal with - nice, professional and found us a great tenant really quickly. They have been incredibly helpful, all over the detail and made us feel in really safe hands which was important as we're renting our house out for the first time - would recommend to anyone to work with them.

10 de julio de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Helen,

Thank you so much for your kind reveiw. Great to see the letting process went as you had hoped. Thanks again for trusting us.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Rob was above and beyond

Butler and Stag, especially Rob were excellent and went above and beyond. Cannot fault any part of the service! Thank you

28 de junio de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Ross,

Thank you for your 5 star review, its always nice to see our hard work being recognised. Rob will be delighted.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Very happy customer

Paul and his team have been fantastic! I am renting my flat out and am quite stressed with the process - they have calmed me down and been so very helpful explaining everything to me from documents needed, viewing confirmations etc and have recommended great workmen to do some jobs needed to get the flat ready to rent out. I have just had phone call to say that an offer has come through - this is 2 days after the flat went on the market. I am a VERY satisfied customer!

24 de junio de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Trudi,

Thank you for your kind reveiw. The team were delighted to work with you, and its pleasing to read that we reassured you in the process.
We look forward to working with you for many years to come.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Great experience with lots of helpful…

Great experience with lots of helpful support from David, Helga and Bradley especially through a sometimes tricky process. Thank you!

18 de junio de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Rose,

Thank you for your 5 star review, its always nice to see our hard work being recognised.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

As a landlord I would highly recommend Butler and Stag

Paul Curtis and the rest of the team at Butler and Stag are all very knowledgeable when it comes to the rental market as well as being efficient and easy to talk to I would highly recommend them.

3 de junio de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Kirstin,
Thank you for your 5 star review, its always nice to see our hard work being recognised.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Paul Curtis was very personable and…

Paul Curtis was very personable and professional in providing us the information on the rental market in Bow Commons. He facilitated the advertisement of the property and ensured that he found us the right tenants. It was a pleasure working with him and the rental property team at Butler & Stag. Thank you.

18 de mayo de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Maricar,
Great to hear that Paul and his team were on hand to assist you with your property.
We look foward to working together for many years to come.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Amazing service 10/10

We had a great experience with Butler and Stag when selling our flat in East London. We had many years of worrying our flat would not sell due to having cladding however this was not a problem, as Bradley was really knowledgable on dealing with this and meant our buyer was put at ease. Super efficient and always on the end of the phone for any queries. Would 100% recommend.

3 de mayo de 2024
Opinión espontánea
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Respuesta de Butler & Stag

Dear Alexandria,

Thank you for your review. Bradley and the team were delighted to help with your sale and ease your concerns relating to EWS1 regulations. Wishing you well for the future.

Kind Regards,
BUTLER & STAG

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