Campbells Prime Meat Opiniones 12.293

Ordered the trout fillet for Good Friday, payment made, dispatch email sent indicating order was on its way, when it arrived found a note inside the box saying it was unavailable, responded to their suggestion to contact them, so I did, the response was a basic "Ohh well sorry" here is your refund
I asked why they couldn't email me at point of purchase or soon after to say its out of stock so I could make alternatives in time for Good Friday, Poor customer service

So they champion Sottish produce, Scottish farms and Scottish butchery. Not in my order they did'nt. Whole corn fed chicken from France, unsmoked back bacon from the Netherlands, beef from Ireland and chicken thighs from Romania. Wonder where their haggis comes from, probably England. Nothing Scottish in my order.

I bought chieftain haggis by mistake. Nothing like the picture. Tastes revolting. Told customer service.they said just order right one next time.

I started my relationship with Campbells last November and for the most part, I am highly satisfied. The first products I ordered were three different cheeses, Arran smokey Garlic Cheddar, awesome. Higland Fine Cheese Black Crowdie, different but none the less very tasty, all excellent apart from the Strathdon blue cheese. Wasn't to keen on the taste of that compared to the other blue cheeses I have tried, but each to his own. Also in the pack was the Breakfast essentials bundle, pulled pork, pastrami and a free Lorne sliced sausage. Was disappointed to see that the Lorne sausage in the bundle had less than 40% meat in it but it was quite tasty unlike the sliced Lorne sausage with the high meat content. It wasn't bad but nothing like the ones I have tasted actually in Scotland. The bacon and sausages were nice enough without being spectacular. One point, there wasn't hardly any shrinking of the bacon after it was cooked indicating a low water content, excellent. The haggis and black pudding in the bundle was superb as was the pulled pork, nb. it doesn't come with any sauces which the photo hints at but the literature doesn't. The pastrami, oh my word the pastrami. Out of this world. My next order was a ribeye steak and some Gold Premium dry aged steaks. Best goddamn steaks I've ever had and I have been to more than a few high end steakhouses, so juicy and very tasty. In that order I also had some steak and blaggis pies, what a find, really nice. As I so loved their products I ordered the Turkey Breast Christmas Hamper. Turkey was fine, the pigs in blankets and turkey gravy were sublime, the pork sausage meat was responsible for the best sage and onion stuffing I've made. The ham was very nice but the fat had been removed for the most part. Definitely ordering the same next year. Just had my latest delivery, more of the gorgeously tasty pastrami, some Cumberland rings, large pork sausages chicken thighs, which were very nice with hardly any water, and some steak, haggis and peppercorn sauce pies which were out of this world better than the blaggis ones imho. They out did themselves with these. The last item was some more bacon. Oh dear! Where's my bacon? Contacted customer services by email and within 5 hours I had a reply where it was all sorted. So 5* for customer service and their willingness to accept my suggestion. Will write a different review for the sausages. All in all, fantastic. OK. Had the Cumberland now, Ok but not the best Cumberland I've had. Hardly surprising as there's only just over 30% meat in it. You would expect better from a butchers.

I placed an order for a specific product but was limited to a minimum order value for free delivery. They then wrote on the day of dispatch to advise that the product wasn't available. Very disappointed. Will not order from them again.

We took advantage of an on line offer from Campbells Steaks, and so based on reviews, we thought we would give this on line butcher a try. Sadly, we found them very disappointing.

We buy and cook rib eye steaks regularly, from farm shops, independent butchers and some supermarkets, so we know a good rib eye. Ours from Campbells, were not good rib eyes.

On unpacking the chiller box, which arrived promptly by DPD and was suitably chilly, the steaks looked unattractive and "squashed" as they had been vacuum packed.

They did regain some depth once unpacked and allowed to rest, but they were still thinner than we would normally purchase when we choose the cut.

We cooked them exactly as we would every other rib eye, allowing for tge slightly thinner depth, and although they looked good once cooked, we both found they had no flavour. None at all. We could have been eating any type of steak and certainly not a prime cut rib eye steak, selling at a premium price.

Despite subsequent discount offers from Campbells, we will not be placing any more orders.

Great produce , Fantastic service Not first time we've used Campbells , Five star

Delivery did not arrive. No customer service!
Tracking for package also did not work - DPD stated post code was incorrect.
Customer Service do not respond to requests for help.
There are better and more ethical suppliers out there. Seems company was taken over by a larger one. Clearly customer service is not on their agenda. AVOID this company.

The response asking me to write to their address at info etc etc is ridiculous. I had already written to that address and received NO REPLY.

The order number was Order CPM-58458

Unfortunately the meat didn't arrive... Which is inconvenient especially at Christmas time .... However the customer services were quick(ISH) to respond, but no support at weekend if your expecting a Saturday delivery . They have said they are arranging a refund , hopefully that comes. We have places another order for Xmas week so I have we everything crossed that it turns up when it's supposed too

We ordered two lots of the Lorne Sausage and am afraid to say it was appalling. Full of gristle, I mean you had to spit it out, and tasteless. I had the same sausage in 2020 at a friend’s and the difference in quality is dramatic…..would not recommend it at all !

I have been getting my butcher meat from campbells for several years now, after a while I joined their "gourmet club", which gives me a free box worth upto £120 with every £690 spent, this worked ok for a couple of months, then the "progress bar" dissapeared and there was no way of knowing if I was due a free box, so i messaged, and got my " free box" with my next order, next time I asked, I was too late, then again the same, this went on for months, then I asked if I could have my free box delivered with my next order, yes, but it didnt turn up, was told I would have to ask for it again before my next order, for it to be sent with that, I am now due something like 3 free boxes, 1 of which should have been sent with my last order, I will now have to wait til my next order and ask again at least a week before its due.
Their excuse is that the "progress bar " is not working and their team has been working on it and it shouyld be fixed soon, it has not worked for nearly 3 years now, so what are the chances.
I will be making sure I get my missing free boxes then ending my subscription and going else where

Quality has fallen & prices doubled in last few years. I ordered based on quality of goods when working in a commercial kitchen. First couple of orders were excellent. But now rapidly went downhill. Too much gristle & fat, even in basic sausage & burgers! Go to your local butcher.

The scotch pies tasted more like offal ,all four of us had to put them in the food waste.

Really disappointed, steak lorne should be called gristle lorne. Never seen steak lorne/slice with quite so many large chunks of gristle and fat which doesn’t cook down.

Black pudding full of strange strips of gristly inedible white stuff, not fat.

Sadly both are going in the bin, shame as the flavours are really nice but it’s just inedible with so much gristle

In terms of buying from Campbells they were great rearranging my delivery. But the packaging is awful - so much I had to just throw in the waste, not recyclable or biodegradable.
And I’ve just defrosted some of the sausages for dinner - was excited for good quality sausages only to see they’re ONLY 32% pork!!!!! That’s worse that cheap bangers from the supermarket. Won’t be buying again.

We spent around £80 on meat, different types of sausages, burgers, and breakfast items, and the quality is absolutely lousy. Complete waste of money, won't be buying again.

We haven't tasted any thing up to now, Scotch Pies, a Pork Shoulder and hefty chops and a black pudding I couldn't resist but looks great. Incredibly well wrapped and delivered by DPD (they let the side down by delivering to neighbour as couldn't see the prominent two-way video doorbell. We live above retail premises) Campbell's though great service couldn't be better also less delivery charge the more I ordered

very impossible to get any answer from customer service, no one replies! and to make worse, the product quality was not fresh at a.

Short Order and Poor Service

Delivery date was unclear, two items are missing and everything overpriced.

Unbelievably good value for money. High quality products, quick delivery and a very dedicated customer service team.