From the start to the finish, we were treated with the utmost respect. We took out the equity from our property, everything was handled with care and ease. We now have a lovely modern kitchen, sittin... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had a really smooth and easy experience with Canada Life from start to finish. Everything was straightforward, clearly explained, and handled efficiently. The process felt hassle-free, and I always... Ver más
La empresa ha respondido
Found a safe place for my annuity. Took a while to set up. Helpful paperwork sent - easy to understand. Unable to set up account online but very helpful lady at customer service arranged to send pays... Ver más
La empresa ha respondido
Awful! Bloody awful! In the first instance Canada Life online systems are sclerotic. They have never heard of 2FA which means you rely on 'memorable data'. Unfortunately the system crashes continu... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- Compañía de gestión de fondos
- Seguro de protección de ingresos
- Prestamista hipotecario
- Proveedor de planes de jubilación
- Seguros de vida temporales
Escrito por la empresa
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Información de contacto
High Street, EN6 5AF, Potters Bar, Reino Unido
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Excelente
933 opiniones
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The best and most competitive pension…
The best and most competitive pension on the market, Canada Life turned my request into a pension very quickly and without fuss. Superb product
29 de abril de 2026
Excellent service and products
Excellent service and products. No problems at all and highly recommended.
1 de mayo de 2026
Change of Address contact
Making contact and implmenting my change of address was simple, quick and easy.
17 de abril de 2026
Canada Life Reputation
21 de abril de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Equity
From the start to the finish, we were treated with the utmost respect. We took out the equity from our property, everything was handled with care and ease. We now have a lovely modern kitchen, sitting room, diner with views over the garden, we will buy a new ( used ) car later this year. Canada Life have been amazing we would recommend them to all . Kind regards, Oonika
30 de abril de 2025
Respuesta de Canada Life UK
Hi Oonika,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you have had a good experience with us and your home updates sound great!
All the best,
Naomi
Very good experience …
Everything was done for me after the paper work was signed ,very efficient and everything went through in the time frame they said it would .With my experience I would definitely recommend Canada Life
21 de abril de 2026
Respuesta de Canada Life UK
Hi Harry,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that we've been efficient and that you would recommend us.
All the best,
Naomi
Swift and efficient attention to my needs.
I was listened to with considered attention for my needs under stressful health conditions. I was given clear information and the matter was dealt with efficiently, with minimum fuss and a swift outcome. I am grateful for feeling that I am being looked after.
4 de marzo de 2026
Respuesta de Canada Life UK
Hi Sandra,
Thank you for taking the time to leave your feedback. I'm sorry to hear you've experienced stressful health conditions, but I'm pleased to hear that you were given clear information from us and feel that you are being looked after.
All the best,
Naomi
They did what was promised and…
They did what was promised and everything went smoothly.
14 de abril de 2026
Respuesta de Canada Life UK
Hi Geoffrey,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that everything went smoothly for you.
All the best,
Naomi
Respuesta de Canada Life UK
Hi Robert,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you've had a seamless experience with us.
All the best,
Naomi
Respuesta de Canada Life UK
Hi Douglas,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you've had good service and communication from us.
All the best,
Naomi
I found the whole process was quite…
I found the whole process was quite simple and clear, and Canada Life has communicated well with us so far.
24 de abril de 2026
Respuesta de Canada Life UK
Hi Lucy,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you found the process simple and clear.
All the best,
Naomi
Rang Canada Life on Friday 17/4 to ask…
Rang Canada Life on Friday 17/4 to ask when my first pension payment was going to be made as it was now 4 days overdue. The office told me that they would investigate and phone me back - they didn't.
I rang 4 days later on Tuesday 21/4 and they promised it would be paid in 3 days. Today is Tuesday, lets wait and see......
21 de abril de 2026
Respuesta de Canada Life UK
Hi Simon,
Thank you for your feedback and we're sorry to hear that your payment is overdue. If you are happy to, please could you send us your policy details and contact details to customer.experience@canadalife.co.uk and we’ll investigate.
Thanks,
Naomi
The equity release cash reserve…
The equity release cash reserve facility is extremely slow. There is no communication from CL so the only way to get an update is to telephone them and at times, advisors can be quite abrupt.
Improvement in communication and process is needed
6 de abril de 2026
Respuesta de Canada Life UK
Hi Paul,
Thank you for your feedback and we're sorry to hear that communication hasn't been easy. If you are happy to, please could you send us your policy details and contact details to customer.experience@canadalife.co.uk and we’ll get investigate.
Thanks,
Naomi
Canada Life Smooth & Easy Experience
I had a really smooth and easy experience with Canada Life from start to finish. Everything was straightforward, clearly explained, and handled efficiently. The process felt hassle-free, and I always knew what was happening at each stage. It’s refreshing to deal with a company that makes things simple and stress-free. Overall, a very positive experience and I’d happily recommend them.
19 de abril de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you've had a smooth and easy experience with us.
All the best,
Naomi
Most efficient in dealing with my…
Most efficient in dealing with my application for funding.
3 de abril de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found us efficient to work with.
All the best,
Naomi
Found a safe place for my annuity
Found a safe place for my annuity. Took a while to set up. Helpful paperwork sent - easy to understand.
Unable to set up account online but very helpful lady at customer service arranged to send payslips to me by post.
11 de abril de 2026
Respuesta de Canada Life UK
Hi Catherine,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you feel your annuity is in a safe place and found the paperwork clear and easy to understand. We appreciate your patience during the setup process and are glad our customer service team was able to help arrange your payslips by post.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
I am very pleased with the service you…
I am very pleased with the service you have done for me
2 de abril de 2026
Respuesta de Canada Life UK
Hi Martin,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you’re happy with the service you’ve received.
All the best,
Helen
Had problems getting in touch with my…
Had problems getting in touch with my pension provider but once Canada life took on my pension it’s been very good thank you Canada life.
3 de abril de 2026
Respuesta de Canada Life UK
Hi David,
Thank you for taking the time to leave your feedback. We understand how challenging it can be to get in touch with a provider, so we’re delighted to hear that your experience with Canada Life has been very good.
All the best,
Helen
One of the best...
Have had several dealings with CL UK and i have no complaints whatsoever. A very professional company, highly efficient at what they do and i'd happily recommend them to anyone.
16 de abril de 2026
Respuesta de Canada Life UK
Hi David,
Thank you for taking the time to leave your feedback. We’re pleased to hear that your experiences with CL UK have been so positive, and we appreciate your kind recommendation.
All the best,
Helen
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