The process was straightforward. Options provided and accepted. Was notified when the first annuity payment was to be made and the amount. However was not informed when the lump sum was due to be p... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Have dealt with Paul Dolan throughout a complex situation that has now been successfully brought to a close. Paul has been knowledgeable, easy to deal with and above all, extremely helpful. Very grate... Ver más
La empresa ha respondido
I like the fact that Canada Life are consistant and I know when to expect a payment. However, I am not happy with the way in which this policy was set up in the first place. I was led to believe tha... Ver más
La empresa ha respondido
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- Compañía de gestión de fondos
- Seguro de protección de ingresos
- Prestamista hipotecario
- Proveedor de planes de jubilación
- Seguros de vida temporales
Escrito por la empresa
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Información de contacto
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Reino Unido
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Excelente
1 mil opiniones
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The transaction went smoothly and…
The transaction went smoothly and quicker than expected.
12 de agosto de 2026
Respuesta de Canada Life UK
Hi Paul,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the transaction went smoothly and was completed more quickly than you expected.
All the best,
Helen
Great approach to a complex setup
Great approach to a complex setup , maintained customer focus , constantly updated on progress and confirmation of each step till completion.
Offering customers the support they deserve and are willing to listen.
1 de agosto de 2026
Respuesta de Canada Life UK
Hi Keith,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you felt supported throughout what was a complex process. It's great to know that you were kept informed at every stage and that our team remained focused on delivering the right outcome for you.
All the best,
Helen
Some of the phone line support was very…
Some of the phone line support was very good, but others quite poor, a lack of consistency. I don't seem to be able to log into an online accouts, is this not possible after an annuity has been taken out?
13 de julio de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. Whilst I’m pleased to hear that some of the support you received was helpful, I’m sorry to hear that your experience was not consistent throughout and that you have concerns regarding access to your account.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further and help answer your query.
All the best,
Helen
From start to finish my pension went…
From start to finish my pension went through without any problems
14 de agosto de 2026
Respuesta de Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer was completed smoothly from start to finish and that everything went through without any problems.
All the best,
Helen
Never regretted using Canada Life
I and my wife selected Canada Life in ignorance over 20 years ago.
We never regretted the decision.
Annuities have been paid without any problems.
14 de agosto de 2026
Respuesta de Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you and your wife have had such a positive experience with Canada Life over the years. It’s great to know that your annuity payments have been made reliably and without any issues throughout that time.
All the best,
Helen
Really great offer on an annuity
Really great offer on an annuity. Fast & helpful & kept me well informed. Very good service.
14 de agosto de 2026
Respuesta de Canada Life UK
Hi Dawn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received a competitive annuity offer and found the process fast, helpful and well communicated throughout.
All the best,
Helen
Helpful
Although things took time to progress, not difficult and they were helpful in aiding us to complete.
Ongoing they are prompt in advising and informing when things require action.
14 de agosto de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that, whilst the process took some time, you found our team helpful and supportive throughout. It's also great to know that you continue to receive prompt communication and updates when action is required.
All the best,
Helen
To be honest all the applications were…
To be honest all the applications were done through pension experts so I had little dealings with Canada life
31 de julio de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the arrangements were made smoothly through your pension adviser and that everything seems to be clear and straightforward so far.
All the best,
Helen
I was happy with arranging an annuity…
I was happy with arranging an annuity with Canada Life. Not a company I would have though of initially but they ranked highly in comparison with other companies. I was glad that everything went through smoothly (including receiving the first payment) and no surprises.
22 de julio de 2026
Respuesta de Canada Life UK
Hi Adrian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your annuity was arranged smoothly and that everything progressed as expected, including receiving your first payment on time. It’s also great to know that you found us competitive when comparing providers.
All the best,
Helen
Very professional
Very professional, extremely efficient in the provision of tailored and competitive proposals, and once approved made the process seamless and quick.
30 de julio de 2026
Respuesta de Canada Life UK
Hi Veronica,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our service professional and efficient, and that we were able to provide a tailored solution and make the process seamless from start to finish.
All the best,
Helen
Excellent service
After a recent meeting with Julia, I had to reach out to get some clarification on a potential annuity and was pleasantly surprised with the extreme quick response. Thanks 🙏🏻
7 de agosto de 2026
Opinión espontánea
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received a quick response following your meeting with Julia and that we were able to provide the clarification you needed regarding your annuity options.
All the best,
Helen
got what i wanted
16 de julio de 2026
Respuesta de Canada Life UK
Hi Geoffrey,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you were able to get what you wanted and that your experience with us was a positive one.
All the best,
Helen
No issues with my private pension with…
No issues with my private pension with you.
8 de agosto de 2026
Respuesta de Canada Life UK
Hi Robert,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you’ve had no issues with your private pension with us.
All the best,
Helen
Expertise and knowledge excellent and…
Expertise and knowledge excellent and very friendly staff who explain everything to you.
7 de agosto de 2026
Respuesta de Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our team knowledgeable, professional and friendly, and that everything was explained clearly throughout the process.
All the best,
Helen
Very helpful and efficient experience
I emailed customer services about changing my back account regarding my pension annuity.
They responded very promptly and provided a form which I filled in and returned. I received a letter confirming my instructions had been carried out. The whole process was completed within a week and without any problems.
20 de julio de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your request was handled promptly and efficiently, and that the whole process was completed smoothly and without any problems.
All the best,
Helen
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the service efficient, straightforward and easy to understand.
All the best,
Helen
Good experience.
Very quick and straightforward process ,and they kept me informed stage by stage, highly recommend these to everybody.
1 de julio de 2026
Respuesta de Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process quick and straightforward and that you were kept informed every step of the way. It's also great to know that you would recommend us to others.
All the best,
Helen
Very pleasant and easy company to deal…
Very pleasant and easy company to deal with. Very confident in their products.
3 de agosto de 2026
Respuesta de Canada Life UK
Hi Paul,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found us pleasant and easy to deal with and that you have confidence in our products.
All the best,
Helen
Respuesta de Canada Life UK
Hi Jayne,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that everything was handled efficiently and professionally.
All the best,
Helen
Hassle-Free Experience
Good comms. Tax free lump sum and first pension payment arrived on the dates promised.
3 de agosto de 2026
Respuesta de Canada Life UK
Hi Ronnie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the process was hassle-free for you, with clear communication throughout and both your tax-free lump sum and first pension payment arriving as promised.
All the best,
Helen
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