The process was straightforward. Options provided and accepted. Was notified when the first annuity payment was to be made and the amount. However was not informed when the lump sum was due to be p... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Have dealt with Paul Dolan throughout a complex situation that has now been successfully brought to a close. Paul has been knowledgeable, easy to deal with and above all, extremely helpful. Very grate... Ver más
La empresa ha respondido
I like the fact that Canada Life are consistant and I know when to expect a payment. However, I am not happy with the way in which this policy was set up in the first place. I was led to believe tha... Ver más
La empresa ha respondido
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- Compañía de gestión de fondos
- Seguro de protección de ingresos
- Prestamista hipotecario
- Proveedor de planes de jubilación
- Seguros de vida temporales
Escrito por la empresa
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Información de contacto
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Reino Unido
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Excelente
1 mil opiniones
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It takes a long time to complete the…
It takes a long time to complete the release
28 de agosto de 2026
Respuesta de Canada Life UK
Hi Philip,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that the process took longer than you expected. We understand how important it is to complete requests as quickly and smoothly as possible, and we appreciate you bringing your concerns to our attention.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Phoned up to transfer pension pot .sent…
Phoned up to transfer pension pot .sent out easy to navigate paperwork .kept me updated with progress .very friendly on phone.
31 de julio de 2026
Respuesta de Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer was handled smoothly and that you found the paperwork easy to follow. It’s also great to know that you were kept updated on progress throughout and found our team friendly and helpful when you got in touch.
All the best,
Helen
Very simple process
Very simple process, Much easier than expected,
All phone calls dealt quickly and professionally
28 de agosto de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process straightforward and much easier than expected. It’s also great to know that your calls were dealt with quickly and professionally throughout.
All the best,
Helen
I need to sign into the app but it is…
I need to sign into the app but it is not letting me. It is not very straight forward. Also I need to change my address as w have moved.
24 de agosto de 2026
Respuesta de Canada Life UK
Hi Stuart,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that you’ve experienced difficulties accessing your account and that you found the process less straightforward than expected. I also understand that you need to update your address following your move.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to help resolve this for you.
All the best,
Helen
Excellent Service
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relatively quickly. I then felt the information provided needed to be tailored slightly to pre-empt any further comeback from HMRC, which Canada Life did without hesitation or query. In my experience other providers could learn from Canada Life's policy to please.
24 de agosto de 2026
Respuesta de Canada Life UK
Hi Mel,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that our team was able to provide the information you needed and support you in resolving your query with HMRC.
It's great to know that the additional information was provided promptly and tailored to your requirements without issue. Thank you for your kind comments regarding the service you received.
All the best,
Helen
Regular updates and clear explanations…
Regular updates and clear explanations but could be more prompt in replying to messages
17 de agosto de 2026
Respuesta de Canada Life UK
Hi Alex,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that you received regular updates and clear explanations throughout the process, although I’m sorry to hear that the response times to some of your messages did not meet your expectations.
Your feedback is valuable and helps us identify areas where we can improve the customer experience.
All the best,
Helen
pensions are difficult to understand ,but i was directed carefully by my adviser as to what i will receive in my retirement
my pension per month has been explained and what iam entitied to
22 de agosto de 2026
Respuesta de Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your adviser took the time to explain your retirement income clearly and help you understand what you can expect from your pension in retirement.
All the best,
Helen
From the start of my ICM pension
From the start of my ICM pension, one could rely on the professionalism of your staff to keep me up to date an what action i need to take.
21 de agosto de 2026
Respuesta de Canada Life UK
Hi Patrick,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you have found our team professional and supportive throughout your pension journey. It's great to know that you've felt well informed and clear on any actions required along the way.
All the best,
Helen
What I like now is the online version…Thanks for accepting online submission of Forms.
What I like now is the online version of Canada Life, spe
specifically for international Travellers like me.
Though I have sent this month your form by post, the United States Postal Services (USPS)
gave me a postal delivery of 6-8 weeks.
If I want tracking of my post, for UK, they asked US $230.
Therefore, it is a great help for online mailing.
Thanks a lot.
20 de agosto de 2026
Respuesta de Canada Life UK
Hi Avinash,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found our online services helpful, particularly when travelling internationally. It's great to know that the ability to submit forms online has made the process easier and more convenient for you.
Thank you also for sharing your experience with international postal services. We’re pleased that our online options have been able to help reduce some of these challenges.
All the best,
Helen
Change of banks
Honestly, I haven't much to review, which is how I like it. I requested a change of bank into which my monthly payment is made, and the change went through without a hitch. The date below is not accurate, as I cannot remember when the request was made.
1 de marzo de 2026
Respuesta de Canada Life UK
Hi Ian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your request to change the bank account for your monthly payments was handled smoothly and without any issues. It’s great to know that the process was straightforward and completed successfully.
All the best,
Helen
It was reasonably straightforward to…
It was reasonably straightforward to open a pension annuity product although we id go through Hub Financial Solutions who di most of the work. My wife and I had a slight misgiving during the process due to the documents requested as most of our utility accounts etc are online and we opt for paperless billing. However we did manage to find a Council Tax bill which was still in date from the beginning of the financial year so all good although it did involve a trip to the Post office to get certified copies. Our documents were sent out promptly and are clear and easy to understand.
13 de agosto de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the process of setting up your pension annuity was straightforward and that your documentation was issued promptly and was clear and easy to understand.
I also appreciate your comments regarding the documentation requirements and understand the challenges this can present when using paperless billing. Thank you for your patience throughout the process.
All the best,
Helen
Time will tell
Slow to set up plan and poor communication, I transferred from another company to Canada life and after 3 days of the transfer of funds being done I had to ring them to confirm receipt of said funds, time will tell if the plan works as required.
31 de julio de 2026
Respuesta de Canada Life UK
Hi Gary,
Thank you for taking the time to leave us this feedback. We really do appreciate it. Whilst I’m pleased to hear that your plan is now in place, I’m sorry to hear that the setup process took longer than expected and that you felt communication could have been better during the transfer.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to discuss your experience further.
All the best,
Helen
Very well explained step by step
Very well explained step by step . Very quick to finalise. Would recommend.
21 de agosto de 2026
Respuesta de Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that everything was explained clearly step by step and that the process was completed quickly and efficiently. It’s also great to know that you would recommend us to others.
All the best,
Helen
Respuesta de Canada Life UK
Hi Eric,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our service courteous, helpful, efficient and accurate.
All the best,
Helen
We wanted to stay with your company but…
We wanted to stay with your company but it would not allow us anymore equity.
21 de agosto de 2026
Respuesta de Canada Life UK
Hi Mavis,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that we were unable to provide the additional borrowing you were looking for, particularly as you had hoped to remain with Canada Life.
If you would like us to review your concerns further, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
Wide choice of pension plan options
I was kept informed of the progress of my pension transfer. The choice of pension investments was good and the plan I chose suited my needs. When an error occurred due to the admin team at my company pension it was highlighted immediately by the Canada Life team
2 de agosto de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you were kept informed throughout your pension transfer and were able to select a plan that suited your needs. It’s also great to know that our team was able to identify and highlight an issue promptly, helping to keep the process on track.
All the best,
Helen
Policy has only just been set up but…
Policy has only just been set up but have received all the confirmation of the policy but early days.
20 de agosto de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that you’ve received your policy documentation and that everything appears to be progressing smoothly so far.
If you have any questions as your policy gets up and running, please don’t hesitate to get in touch.
All the best,
Helen
Changing address.
I was able to speak to a person which is a rare thing these days and they were very helpful.I needed to change my address and it was all done in double quick time with no problems.
5 de agosto de 2026
Respuesta de Canada Life UK
Hi Sarah,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you were able to speak to someone directly and that your change of address was handled quickly and efficiently without any issues.
All the best,
Helen
Respuesta de Canada Life UK
Hi Anne,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our service professional, helpful, clear and straightforward.
All the best,
Helen
Service with a smile
I have done business with Canada Life for a number of years now and have nothing but praise for the service they offer, and unfailingly fulfil when required. They give prompt service with a smile.
18 de agosto de 2026
Respuesta de Canada Life UK
Hi Tim,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve had such a positive experience with Canada Life over the years. It’s great to know that you’ve found our service consistently reliable, prompt and supportive whenever you’ve needed us.
All the best,
Helen
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