I had a great experience with CAS, especially thanks to Raeesah. She was very helpful, friendly, and professional when I needed to make a change to my fridge order. She made the process simple and s... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
La empresa ha respondido
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... Ver más
La empresa ha respondido
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Calgary South
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canadá
- 4034569681
4,7
Excelente
2 mil opiniones
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Good Experience
Professional Sale Person as well as delivery team. Good communication & seamless experience throughout purchase/ removal of existing Fridge & placement of new one
14 de mayo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Kent,
Thank you for choosing CAS! We’re glad to hear our sales and delivery teams provided professional service and that your experience was smooth from purchase through removal and installation. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
always helpful
always helpful, and knowledgeable and honest, and I usually get my order within a few days, thankyou
5 de mayo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Cindy,
Thank you for your kind words and for choosing CAS! We’re happy to hear you’ve had consistently helpful and honest service with fast delivery. We truly appreciate your business and look forward to helping you again in the future. Please keep us in mind for your appliance needs, and feel free to recommend CAS to family and friends!
CAS
The team at CAS is great to work with. Knowledgeable, responsive, helpful. It is always a great experience going there.
The team at CAS is great to work with. Knowledgeable, responsive and helpful. It is always a great experience dealing with CAS. Delivery was the next day and early.
5 de mayo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Daryl,
Thank you for your kind review and for choosing CAS! We’re happy to hear our team continues to provide knowledgeable, responsive, and helpful service, and that your delivery was quick and on time. We truly appreciate your continued business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hi David,
Thank you for your feedback and for choosing CAS! We’re glad to hear you received quick and professional service. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
I have a question about my delivery
I have a question about my delivery. I called and was assisted by Arwyn Bheekhoo, a very cordial and attentive person, who quickly resolved my doubts.
16 de mayo de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Calgary South
Hi Juan,
Thank you for your kind feedback and for choosing CAS! We’re glad to hear Arwyn Bheekhoo was able to assist you promptly and provide clear, attentive support. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
This was my first purchase at the…
This was my first purchase at the Canadian Appliance Source. Nitin, the sales rep was very helpful. He made the purchase of a dryer and washer set very efficient and pleasant. He sent a personal follow up note which was much appreciated. The delivery was seamless. I appreciated ongoing communication from Nitin and the delivery team. The entire process was smooth and enjoyable. I am very happy with my new washer and dryer. I recommend this company for any appliance needs.
7 de mayo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Justyna,
Thank you for your thoughtful review and for choosing Canadian Appliance Source for your first purchase with us! We’re delighted to hear that Nitin provided such attentive service and made your washer and dryer purchase smooth, efficient, and enjoyable. It’s also great to know that the delivery process and communication met your expectations from beginning to end. We truly appreciate your recommendation and your business. Enjoy your new appliances, and we look forward to serving you again. Please keep CAS in mind for any future appliance needs, and feel free to share your experience with family and friends!
CAS
Très bon service merci Arwyn.
8 de mayo de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Calgary South
Bonjour Yannick,
Merci beaucoup pour votre commentaire et pour votre confiance envers CAS ! Nous sommes ravis d’apprendre que vous avez reçu un excellent service, et nous ne manquerons pas de transmettre vos remerciements à Arwyn.
Nous apprécions sincèrement votre soutien et espérons avoir le plaisir de vous servir à nouveau. N’hésitez pas à penser à CAS pour vos futurs besoins en électroménagers et à recommander notre équipe à votre famille et à vos amis !
CAS
Fantastic experience.
Efficient, friendly and the pricing is competitive. The delivery service is exceptional.
2 de mayo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi JH,
We're happy to hear that you found our service efficient and friendly and that you were pleased with our competitive pricing and exceptional delivery service.
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hi Wendy,
We're glad you had a great experience with our service and pricing! Thank you for your positive feedback; we appreciate it.
CAS
The appliances were delivered as…
The appliances were delivered as arranged and were in working order condition. However did determine that the dishwasher needed installation by a plumber to maintain the warranty status. This was not communicated to us during the sales process.Time will tell on the products performance as this is less than one month after delivery.
1 de mayo de 2026
Great communication from the sales…
Great communication from the sales representative and the delivery guys.
1 de mayo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Janice,
We appreciate your positive feedback regarding the great communication from our sales representative and delivery team. We are so glad you had a great experience!
CAS
Right from the sales transaction
Right from the sales transaction, to keeping us adviced on delivery to arranging delivery to actual delivery all went well.
29 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Jack,
We're happy to hear that everything went well, from the sales transaction and keeping you informed about the delivery to the final arrangement and delivery.
CAS
Easy in store buying
Easy in store buying, perfect delivery and on time. Delivery team were careful handling my new stove 5/5!
28 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear your in-store purchase was easy and that delivery was on time and handled with care.
It’s great to know our delivery team took good care of your new stove. We’ll be sure to share your feedback with them.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Liked the store
Liked the store, and the non-aggressive manner of my sales woman, Sara. She was informed on all the products, answered all my questions, and arranged the sale smoothly. The delivery process was also great.
I am very pleased with my new stove!!
28 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Pamela,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear you enjoyed your experience in the store and appreciated Sara’s knowledgeable, low-pressure approach while helping you choose your new stove.
It’s great to know she was able to answer all your questions and make the purchase process smooth, and that the delivery went well, too. We’ll be sure to pass your feedback along to Sara and the team.
Thank you again for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Great customer service and delivery…
Great customer service and delivery team was “spot on” with delivery time and respectful of the condo building ; moving refrigerator into the building and elevator and into the condo. Same applies for removing the old refrigerator.
28 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear you received great customer service and that the delivery team was punctual, respectful of your condo building, and handled both the new refrigerator and the removal of your old one with care.
We’ll be sure to share your feedback with the delivery crew. Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Very satisfied customer
Delivery and installation was well coordinated/communicatd. Delivery crew were very polite and professional. Customer service responded immediately to my inquiry and resolved to my satisfaction.
27 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Michael,
Thank you for your thoughtful review! We’re so pleased to hear that the delivery and installation were well coordinated and that our team kept communication clear throughout the process. It’s great to know our delivery crew made a positive impression and that our customer service team was able to respond quickly and resolve your inquiry to your satisfaction.
We truly appreciate your business and look forward to serving you again in the future. If you have family or friends who could benefit from our services, we’d be grateful if you shared your experience with them!
CAS
The sales' staff are eager to assist…
The sales' staff are eager to assist you in finding what you are looking for👍
31 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Pamela,
Thank you for the great feedback! We’re glad to hear our sales team was attentive and eager to help you find exactly what you needed. We truly appreciate your business and hope to see you again soon. Don’t hesitate to share your experience with family and friends—we’d love the opportunity to assist them as well!
CAS
Prompt service
Prompt service, but did not hover while we decided. Very good delivery and pickup service.
24 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Wes,
We're happy to hear that you received prompt service and appreciated our delivery and pickup. Thank you for your positive feedback!
CAS
Great service from sales to delivery.
22 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi,
We appreciate your positive feedback and are so happy you had a great experience from sales to delivery.
CAS
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