I had a great experience with CAS, especially thanks to Raeesah. She was very helpful, friendly, and professional when I needed to make a change to my fridge order. She made the process simple and s... Ver más
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Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
La empresa ha respondido
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... Ver más
La empresa ha respondido
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Calgary South
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canadá
- 4034569681
4,7
Excelente
2 mil opiniones
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Respuesta de Canadian Appliance Source - Calgary South
Hi Brenda & Garth,
We appreciate your positive feedback and are so happy you had a great experience from sales to delivery.
CAS
Great Prices, Knowledgeable & Helpful Sales Staff
The salesperson Imanbar Singh was very knowledgeable and helpful. Prices were very competitive. Delayed delivery was easy to arrange as we bought the appliances in December 2025 and did not need delivery until April 2026. The actual delivery was on schedule and seamless.
1 de diciembre de 2025
Respuesta de Canadian Appliance Source - Calgary South
Hi Barry,
Thank you for sharing your experience! We’re so glad to hear that Imanbar Singh provided knowledgeable and helpful service, and that you found our pricing competitive.
It’s great to know we could accommodate your delayed delivery needs and that everything arrived on schedule with a smooth, seamless experience. That’s exactly the level of service we aim to provide.
We truly appreciate your business and your support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thank you for choosing CAS!
CAS
Very pleasant and respectful delivery…
Very pleasant and respectful delivery people! They were careful with both the new appliance and with the building through which they were taking the old appliances
17 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Michela,
We appreciate your feedback! We're so glad to hear our delivery team was respectful and careful with your new appliance and your building. Thank you for choosing us!
CAS
Good Service and a Good Experience
Sara was great. Listened to our wants and needs and then made us a good deal. Much appreciated.
15 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Stewart,
Thank you for your kind words and for choosing CAS—we truly appreciate your business! We're glad to hear Sara took the time to listen to your needs and was able to find you a great deal.
We’ll be sure to pass along your feedback to her—it means a lot to the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
excellent customer service.
staff was very helpful when ordering our new fridge. Purchasing and setting up delivery was very easy and we were able to get our fridge the next day.
the delivery team was fantastic! they were quick and very careful not to damage floors, walls and doorframes even though it was a tight fit. Even when the new fridge didn't fit through the doorframe into the kitchen they were able to adjust by removing the drawer and get it through without damage.
11 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hello Bradley
Our delivery team takes great pride in their precision, and we are happy they could navigate your space to get your new fridge perfectly in place.
We look forward to serving you again!
All the best,
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hello Denis,
We are glad to hear that you enjoyed a relaxed, pressure-free environment while shopping with us. Providing helpful service at your own pace is exactly what we aim for, and we look forward to seeing you at the store again soon.
Best regards,
CAS
Washer/Dryer purchase
Quick delivery of appliances after ordering on line. Delivery guys were efficient and careful not to damage any property.
10 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hello Kat,
It is wonderful to know that our team was able to get your new appliances to you promptly and with such care for your home. We look forward to working with you again on any future projects.
Warmly,
CAS
I bought a fridge, low price and excellent service
I bought a fridge. The height was critical as it had to fit under existing cupboards. Canadian Appliance Source had extensive stock, they provided accurate online descriptions and specifications, and they offered the lowest price for the unit I chose.
They provides excellent delivery and haul away service. The delivery staff was outstanding. .
8 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hello Robert,
We are thrilled that our extensive stock and accurate online specifications helped you find the perfect fridge to fit your specific space. It’s great to know the delivery and haul-away service met your expectations, and we look forward to working with you again.
Sincerely,
CAS
Would use them again
Good sales service and easy to deal with. Delivery service was excellent with phone call 30 minutes prior to dewlivery.
9 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Ernest,
We're glad you found our sales service helpful and easy. It's great to hear our delivery service, with its advance call, worked well for you.
CAS
The salesman was patient
The salesman was patient, listened and made buying really easy
26 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Sharon,
We're happy to learn that our salesperson was patient and made your buying experience easy. We appreciate your business and your feedback!
CAS
Purchase was fast and easy
Purchase was fast and easy, received and set up as specified at time of purchase
8 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi,
We're happy your purchase was fast and easy, and the setup met your expectations. Thank you for your positive feedback; we appreciate it!
CAS
Imanbir was amazing
Imanbir was amazing. Thanks for being available on Easter Sunday and making sure my delivery arrived on time
8 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Melissa,
We're so happy to hear that your delivery arrived on time, even on Easter Sunday. Thank you for sharing your positive experience with us!
CAS
Ima Singh he is very professional service. Completely happy to see you again …
Imanbir Singh he is very professional and helpful.
Happy to see him again.
5 de abril de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Cuong,
Thank you for your kind feedback! We’re so glad to hear that Imanbir provided professional and helpful service, and that you had such a positive experience working with him.
We truly appreciate your business and are grateful you chose CAS. We look forward to welcoming you back again soon, and we’d be happy to assist your family and friends with their appliance needs as well.
Thanks again for your support!
CAS
On time clean delivery
29 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Walter,
We're happy you valued our prompt, tidy service! Thanks for your feedback; it means a lot to us.
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hello Susan,
We pride ourselves on a low-pressure environment and top-tier logistics, so we are happy to hear you had such a positive experience.
We look forward to helping you again down the road.
Best, CAS
Quick sale process
Quick sale process, delivery within a few days and a great warranty price
26 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hello Kim,
We are glad we could provide an efficient purchasing experience along with a quick delivery and great warranty value.
We look forward to seeing you at our Calgary South store for your next upgrade.
Sincerely,
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hi Christelle,
We appreciate your feedback and are so glad our assistance was helpful, and the delivery was super fast for you!
CAS
Sales person had good knowledge of…
Sales person had good knowledge of products.
Delivery and set up was on assigned time and professionally completed.
31 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Maurice,
We're glad you were satisfied with our team's product knowledge and the professional delivery and setup service. Thank you for your positive feedback!
CAS
Salesman was great with us and the…
Salesman was great with us and the delivery workers did a great job bringing our new fridge and taking away our old one!!
31 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Patricia,
We're happy the salesperson and delivery team provided excellent service with your new fridge! We appreciate your positive feedback and your business.
CAS
I wasn't able to return LG fridge in…
I wasn't able to return LG fridge in the 48hrs customer satisfaction supposedly CAS claims to have, because I put my food inside it during that time. I will never promote or use CAS again. Very poor customer satisfaction service. The huge 4'' fridge door will not open properly to access drawers in the space where the fridge goes.
5 de marzo de 2026
Respuesta de Canadian Appliance Source - Calgary South
Dear Customer,
Thank you for your feedback.
We apologize for any inconvenience you have experienced.
Please note that it is the customer's responsibility to ensure an appliance will fit in its intended space.
As indicated on your invoice, customers have the option to refuse an item at the time of delivery if it does not fit.
Because the refrigerator was accepted and put into use, we are unable to approve an exchange in this case.
Sincerely,
CAS
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