They had the oven in stock, it was fast and efficient to order it at the store. It was delivered on time and the installation company csme the same day to install and took the old oven. Home Depot did... Ver más
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They had the oven in stock, it was fast and efficient to order it at the store. It was delivered on time and the installation company csme the same day to install and took the old oven. Home Depot did... Ver más
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Harleen Manko was very helpful, ensuring the refrigerator was the correct size and features I wanted. Very simple instructions on ordering and payment options. Delivery with an extra fee of $40... Ver más
La empresa ha respondido
Arvinder, the sales person helped us make the right choice. He put our needs first and shared information and advice honestly. We came with a problem and he found a solution for us. He helped u... Ver más
La empresa ha respondido
Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appea... Ver más
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Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canadá
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They had the oven in stock, it was fast and efficient to order it at the store. It was delivered on time and the installation company csme the same day to install and took the old oven. Home Depot did not have the oven in stock and said I would have to wait at least 6 weeks for it.

Respuesta de Canadian Appliance Source - Langley
Harleen Manko was very helpful, ensuring the refrigerator was the correct size and features I wanted.
Very simple instructions on ordering and payment options.
Delivery with an extra fee of $40 was made next day with take away of old refrigerator and packing from new one. We were notified the night before of approx delivery time and updated the next morning.
Price was a bit more than we had anticipated in paying but was within other quotes for same product.
We were disappointed that the delivery people did not check the level of the refrigerator after installation.
All in all a pleasant experience, we would definitely buy from Canadian Appliance again.

Respuesta de Canadian Appliance Source - Langley
Arvinder, the sales person helped us make the right choice.
He put our needs first and shared information and advice honestly.
We came with a problem and he found a solution for us.
He helped us find the right product despite our having changed our mind - even when the item wasn’t nearly as expensive as our first choice - within 14 seconds….impressive.
He knew the products well and answered all our questions.
What we loved most about him was that he listened to us and there was zero pressure. After providing us with all the information, he left us to make our own decision.
In the end he ensured that the product was a good fit for I and my partner.
We will be coming back when we renovate our kitchen,

Respuesta de Canadian Appliance Source - Langley
Easy to purchase. Great delivery. Great installation process great pricing

Respuesta de Canadian Appliance Source - Langley
Great service, showed up when expected with the product we ordered (ordered on-line).

Respuesta de Canadian Appliance Source - Langley
Everything was perfect! We will definitely shop there again and also recommend to our friends.

Respuesta de Canadian Appliance Source - Langley
Good price!
Price was $400 less than competitor and the fridge was in stock. Competitor needed 2 weeks to deliver.
Quick efficient delivery and waterline hookup. No extra charge for waterline hookup was a big bonus as well!

Respuesta de Canadian Appliance Source - Langley
Came on time .
Big solute to the delivery men ,even a little tight place they managed to brought the fridge on the spot

Respuesta de Canadian Appliance Source - Langley
The agent was very attentive and didn’t pressure me into buying something I didn’t need.

Respuesta de Canadian Appliance Source - Langley
Delivery came on time and the men were very fast, efficient and polite.

Respuesta de Canadian Appliance Source - Langley
I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white glove delivery). From ordering, paying, scheduling delivery to actually receiving the product everything went seamlessly. I will absolutely buy from them again and refer them to friends in the future.

Respuesta de Canadian Appliance Source - Langley
Naveen Sharma very helpful and was great to work with , delivery people also excellent. Would use and recommend CAS !

Respuesta de Canadian Appliance Source - Langley
Good service, the installation was good the installers were fast and professional. Very happy with the appliances.

Respuesta de Canadian Appliance Source - Langley
Informative and helpful sales person. Ease of purchase. Fast and efficient delivery.

Respuesta de Canadian Appliance Source - Langley
Had a small hiccup in the beginning with trying to get the stuff installed. Had to call back to the store, but they took care of it. Overall, a great experience.
The driver was fine and his co-worker but they left the cardboard for me to cut down and find a place to have it recycled. I asked them to take it but when I turned my back they put it in my front yard and drove off.
Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appears as soon as an item is paid for the service stops! The sales men hide behind "3rd party delivery service, we have no control!" I shouldn't have to take a day off work to accept a delivery!! I should be able to set a time and phone direct to the delivery team to get a real time update. That's twice now I tried the "Canadian appliance store" I won't use them again as I will pick a store that delivers on my schedule not a 3rd party delivery service.

Respuesta de Canadian Appliance Source - Langley
Easy purchase and very nice staff. I felt welcome and taken care of. The delivery and install was an easy process and much appreciated. Thank you

Respuesta de Canadian Appliance Source - Langley
Excellent Customer Service and Great Delivery Experience!!
From the moment I walked into the store, I had a wonderful experience. The staff helped me was incredibly friendly, knowledgeable, and patient. She took the time to answer all of my questions and helped me choose the right fridge without making me feel pressured.
The delivery team was just as impressive. They were professional, on time, and treated my home with care. When a small issue came up after the delivery, they came back promptly and fixed it without any hassle. It’s refreshing to see a company that stands behind its products and provides such excellent customer service.
I highly recommend this store to anyone looking for quality appliances and outstanding customer care. Thank you for making the whole process so easy!
Our customer service rep Harvey Saina made us feel very welcome to the store and was helpful in making our choice...

Respuesta de Canadian Appliance Source - Langley
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