Candor Opiniones 

To Whom It May Concern,
I am writing an urgent complaint regarding Candor Medical, an online medical service, due to serious concerns about prescription management, patient safety, and potential misrepresentation of practitioners. My experience raises immediate safety concerns that I believe require prompt investigation and regulatory action.
Summary of Serious Issues:
1. Prescription Mismanagement and Procedural Failures:
* I was previously prescribed and using 120 grams per month of Schedule 8 medication. Without consultation, this was abruptly halved.
* Prescriptions issued could not be filled before expiry, yet remained available for purchase on the platform with no mention of any limit, only a 10-day dispensing interval.
* Each attempt to process prescriptions resulted in funds being debited from my account, followed by cancellation. Some funds have not been returned, and scripts are no longer accessible.
* After 24 hours of no response from the platform, someone outside the company (an unrelated pharmacist) informed me that my new monthly limit was 60 grams; however, I was able to collect 75 grams on the first day, demonstrating serious procedural failures in prescription management and dispensing.
2. Inadequate Consultation and Ignored Medical Explanation:
* A scheduled 20-minute consultation lasted less than two minutes. During this time, I explicitly stated why I required my existing prescription of 120 grams per month.
* Dr. Vinay Patel asked only three questions, including “What do you want?” and stated he only needed one reason for the prescription, dismissing further explanation.
* When I attempted to discuss my degenerative condition, he admitted he did not know the terminology.
* Despite clearly explaining my medical needs, the prescription was altered to simply “long-term chronic pain,” showing disregard for patient safety and further serious procedural failures in clinical care.
3. Concerns Regarding Practitioner Identity:
* There is strong reason to believe the practitioners I interacted with do not match the identities listed on official medical registries (such as the medical board or practitioner register).
* “Dr. Galaxy Wong” appeared to be an Australian female no older than 20, not the elderly Asian male indicated in the registry.
* “Dr. Vinay Patel” was a male with a thick Australian accent, some might say inhabiting the yobbo or larrikin not often accustomed with Indian doctors.. They clearly are not matching the identity listed in the registry.
* These discrepancies suggest potential falsification of practitioner credentials and raise serious concerns about the legitimacy of medical oversight.
4. Lack of Support and Account Termination:
* Every attempt to contact a nurse, support team, or doctor was met with no reply.
* After expressing frustration over these failures, I was removed from the platform for “employee safety” due to abusive language.
* My account has been deactivated, preventing retrieval of any prior messages or communications.
Impact on Patient Safety:
* Abrupt reduction in Schedule 8 medication without consultation, risking withdrawal, undertreatment, or exacerbation of my condition.
* Financial loss due to debited funds not returned.
* Inability to access prescriptions when needed.
* High risk posed by potentially unqualified or misrepresented practitioners managing controlled medications.
* Demonstrates systemic serious procedural failures in patient care, communication, and regulatory compliance. Needless to say I do not recommend this product or service.
Sincerely,

A Happy, stoned customer elsewhere.

DONT USE THEM!!!!!
I'm overstating this heading but its true, I was a CDA customer fir 18mths there were some teething issues at the start ( communication) but that was fixed and I found the service good. Thats not the same for Candor. It started with an generic email stating that the company CDA has been taken over by Candor and they would be taking me on as a customer but there would be a waiting time b4 I could talk to a doctor as the business was transitioning and go to the website or downliad app and register as a new patient and fill out a form...this was the start of my problems. I went ahead and made an appointment for a nurse call me pay the money for the doctors appointment in 3days. Had the call from doctor with a very protracted questionaire that was ok I'm a nusre and I know about the TGA guidelines and regulations and I wanted the same product that I'd had been previously prescribed. That done I put a order in only to discover that the pharmacy listed on their useless platform was 900klm away from where I live and it was going to take 3-4 days all this time im trying to contact them to rectify this and its only on that useless platform never a real person, only generic condensing replies from staff, so when you get frustrated and criticise their business model, convoluted procedures for customers to follow, poor service, communication and little support. I must have got too them cause they discharged me lol
And they are very spiteful as they cancelled my prescriptions at my local pharmacy. Thats their business policy ....another generic email response...thank you very much 🖕🖕Go anywhere else.. Candor Sux

Go with ANY other provider!! Its a constant stuff up with this company. I pay money for scripts that they then say "aren't valid" which they are! I try and try to get im contact with this company and their replies are so slow. Ive been waiting 4 days now for a reply. I will be reporting this company for lying about the service they provide as they have wasted valuable money of someone with a disability. I dont have spare mo ey and this. Company wastes it without asking me. Im absolutely disgusted at their service, responses, and their manner of "helping".

⭐️⭐️⭐️⭐️⭐️ Review for Candor Medical

I was honestly considering changing clinics, but I decided to give Candor one more go — and I’m so glad I did. They absolutely excelled in every way. I booked my consult, and I kid you not, within three days I received a call from a doctor and had all my scripts updated. The whole process was smooth, fast, and handled with real care.

I’m not new to this MC scene, and in my experience Candor has gone above and beyond in every aspect. I’m genuinely happy I stayed with them, which is exactly why I’m writing this review — to tell others to give them a chance. If my experience had been bad, I would’ve said so, because I like helping people make informed decisions. But in this case, it was the complete opposite.
So, to sum it up: bravo, Candor. In my books, you guys are absolutely outstanding. Thank you for turning what could’ve been another rant about poor service into an experience that proved you’re still fantastic. I’m not going anywhere — you’ve earned a loyal patient.

Thank you, Candor.
Kindest regards,
Rik
P.s a great patner pharmacy is Fraz family pharmacy

Fraz Family Pharmacy Calamvale

Address

Shop 5, 210 Kameruka St, Calamvale, QLD, 4116

These guys are so good and always bend over backwards to help out when they can, i highly recommend this pharmacy as much as i recommend CANDOR.

Ordered my prescription on Friday, got it on Wednesday! Friendly customer service and physician! Good job!

Been with the company for nearly 18 months and what was a wonderful experience at first has slowly become a hassle to get anything out of this company - from doctors missing consults, lack of response via messaging and double charges for products I can no longer give this company a good review

Started off well with lots of products and decent response time.
Then took over a month for a consult with no message from any of the messaging channels when I would ask how long.
Had a consult booked to get my scripts for over christmas and was given 1 script from a $60 consult.
Doctors are extremely rude, I understand they are cracking down on things now but its not the consumers fault it wasn't done right in the first place.
If you want your experience to be easy, cheap and reliable, stay away from Candor

I have been with Candor for almost two years after previously utilising CDA. I moved from CDA to Candor as CDA customer service and support was lacking - since the amalgamation of CDA and Candor, I have noticed a substantial drop in customer service.
Automated almost scripted responses, as a client, I feel they no longer care.
There is no way to contact an actual human, only via 'support' on their app.
I expect to get a generic scripted response on Truspilot that echoes their sub-par communication

I have edited my initial review from 1/5 to 4/5 as I contact them via their App and they responded within 24hrs. So I updated by review accordingly

Horrible place. The doctors know less about cannabis than I do and I've never had the stuff before. I was very clear that I'd never had CBD or THC and got a prescription for a 12.5g CBD wafers. Simply because it was out of stock, they changed my script to 25mg. Any place where a doctor and company are willing to double a patients dose simply based on stock availability and not the patient's best interest is a huge red flag. They also refused to provide my prescription to take to another chemist. Total sham

Yes I got a refund after pushing for it and asking over and over for a reply from support. That doesn't change the fact that you willy nilly double doses without a patient's consent.

Since leaving candor I've learned that the 10:10 dose of the I was initially prescribed and had negative side effects, was far too high a dose for someone who's never used it before. I'm telling you these doctors know nothing.

My partner has been with Candor for 18 months, everything was fine until the last time when he tried to renew his subscription. He did manage to get an appointment with the nurse but then usually he receives a follow up call next day with his prescription. This time 10 days went by and he has not received any call, neither the prescription has been emailed to him. He did pay for the consult however he now run out of his prescription and even being a costumer for 18 months he is unable to get a call or any type of comms with the company.
Very hard to get hold of if any issues happens

I've been with candor over a yr and they have progressively got worse and worse and since the merger everything has gone to total shite.
Ibwas made to wait 23days for a consult then the amount I can have monthly was backdated using the 23 days I waited for a consult, only to have Dr Patel halved my monthly amount with no notice or consultation with me! Illegal to just halve an S8 drug of dependence with no knowledge or telling me at all.
Now apparently I've gone over my 120g per month but you people included the 23 days I waited with no medication to my monthly amount.
Now I have no medication of dependence for the next 2 weeks..
Disgraceful and you can't talk to anyone that works there.

DO NOT USE THESE GUYS worst medical company ever. Impossible to even contact anyone that works there (if anyone even does) no contact when my scripts expired. Forced a shorted script time even tho I'd been on the same ones for years. Wait times for appointments say up to a month and last time was longer then expected wait times. Useless place full of useless people.

Reoccuring issues with address each time I order, horribly slow responses from nurses and doctors. Took month to be able to book my consult. Avoid this company by all means

OK - I MUST ADMIT CANDOR IS TRYING - update on Saturday 11/10/25 - since my previous "bad" review :

I am happy to confirm that Candor (Nurses and Support functions respectively) have in the past week GENUINELY tried to assist to sort out my frustrations with their site, their response times and doctor availability etc. Unfortunately it is also relevant to apportion some blame to CDA Clinics for their abrupt "capitulation" and hand-over of their medicinal cannabis prescribing business to Candor. They too have dropped the ball, and my experience (as well as those of all the other reviewers recording their disgust and frustration with Candor) is evidence of their apparently cavalier attitude to their clientele. So "boo" to CDA, and a pat on the back to Candor. I hope my problems are now resolved - finally.

ABSOLUTELY RUBBISH PROVIDER!!!

I wish I had seen the negative reviews before I got sucked into Candor. Poor response times (4 weeks!?) from initial contact, etc etc. Read all the “bad” opinions others have posted - they’re absolutely credible.

Candor is INCREDIBLY pathetic.

At the start I loved this company. Throughout my teenage years I suffered severe eating disorders, namely anorexia and bulimia. Cannabis literally saved my life. Being able to obtain my much needed medicine in such a straightforward manner was revolutionary…
Until it wasn’t, booking an appointment literally took months due to the ridiculous slow responses and constant bot communication. Even with a booked appointment often I would never get a call or at best get a call an hour earlier or and hour later, very annoying especially when we all have a work/life schedule to work around. If you complain the nurses will insist that you were called multiple times. I am now restricted from products over 25%thc and forced to purchase a cbd prescription. Clearly a cash grab and nothing more. If you truely cared about your patients wellbeing you would follow through with appointments and communicate with them in a timely manner. I can’t get a cannabis flower I’ve been using for close too 2 years because it’s 1% more thc. It’s also significantly cheaper than any of the alternatives they are offering. I do not recommend this company to anyone and I am sorry to the people I have in the past.

Original Review:
They were ok for a short time but merged with another company without thinking about how they could deal with the extra patients. I was told there are at least four-week waits, whereas others can see you the same day. I have noticed even longer waits than that. They are not worth it if you want good care.

Candor:
Hi Bill, we take feedback from our Candor community and patients seriously and thank you for the detail you’ve shared here.
We’d really appreciate the opportunity to discuss your valuable feedback properly—if you’re willing, please reach out to our team via your Support chat again with reference to this review, so we can escalate it immediately and ensure you’re connected with the right person.

Reply:
I did reach out with calls more times than I can count. Since the merger and your company becoming more profitable while putting patients second, my voice has been silenced. There’s no reason to believe you.

Exactly what everyone else has been saying but on the worse end, the one way calls and conversations are beyond a joke. The nurse “responsible” for my last consult being closed never closed it properly and it wasn’t until I was completely out of repeats that I realised I couldn’t request a follow up (I assumed it was because my current scripts were still active) only to be left with no reply for a week.

Once they replied they told me that they were “sorry” and that it was fixed I went to book my appointment and was told there is a 3 week wait just to BOOK the appointment. Once I was allowed to book the earliest time available was a week later…

This company has me on my last straw as the follow up appointment i just had left me with even more questions as I haven’t been updated or allowed to purchase my scripts, made worse by them telling me I am a “VIP, because I signed up before merger”, well I guess this is the treatment I get right? What about everyone else as a collective???? Today marks 4+ weeks of less than 3 hours sleep a night, tossing and turning and it’s like they don’t give a damn after they get you pay before even booking a consult…

If I knew this beforehand I would have never entertained such a ridiculous situation, my sleep is bad enough so thanks for taking that away from me while you faff about with your inept system and or staff.

Go elsewhere, even if it takes time to move over, it doesn’t really matter 4 staff times 0 is still zero. ZERO STARS

Candor is a joke do not use them as you will be disappointed they are the worst companie I have dealt with they don't care about their costumers at all the just send messages saying they are sorry, that's after a week and a half ,do not use this companie your better off going to any other company ,because this one is the worst

Absolutely appalling service, help and communication. Being kept waiting for over 24 days after already paying for your consult is a farce. They are happy to take your money but don't seem to care about fillfilling their service. I am now in the process of finding a new Doctor and a competent dispensary.