Candor Opiniones 

absolute scammers! they take your money, disregard your requests, refuse to answer messages! i would never recommend this service to my worst enemy. completely unprofessional they deserve to have their license revoked!!

This was the worst medical experience I’ve ever had.
Dr. D Bhar was shockingly rude, arrogant, and dismissive throughout the entire telehealth appointment. He interrupted constantly, spoke over me, and when I questioned a supposed "new regulation" that requires purchasing CBD with THC (which I’ve confirmed is NOT listed in any TGA update), he brushed it off and snapped, “Well, I’m the doctor here, I know more than you.”

He also claimed I am now restricted to 25% THC due to my age, with no supporting evidence or explanation. When I asked for clarification based on official guidelines, I was met with condescension and zero transparency.

Disgraceful conduct.
Never in my life have I been treated with such disrespect and disregard by a medical professional. I will not be using this company again and will be escalating this as far as it can go.

2 months since I requested a follow up and I’m still waiting on prescriptions. Took almost 6 weeks from requesting a follow up to speak to a doctor who then missed half the prescriptions. 2 weeks later and I’m still waiting for it to be resolved. Support extremely slow to respond and unhelpful when they do.

Absolute rubbish service, wait 2 months to renew prescriptions to get told they no longer prescribe Indimed products which where the only affordable high quality products available that worked for me, got prescribed items twice the price $$$

The worse around
Doctor tells you to book an appointment you go no response for days and miss appointments. Dispensing is bad they give you selected pharmacy which state have items but they don’t. Doctors writing scripts in correct and you have to wait. But they have received you're cash and no medication for 10
Days. Worse platform

I have been a patient of cda clinics for years. Very pleased with there service.
I have just been told by email by candor. That I have to reregister with them. And wait 3 weeks for an appointment.
No chance that's going to happen. Good bye.

I have been with candor for years, I have booked a check-up at the start of last month, no communication in between finally got a booking link for appt, booked appointment had my appointment then the following week, now been 48hrs
No scripts
No communication
No nothing
Taken my money and gone
They really need to think about the "medical needs of cannabis" rather then thinking everyone's junkies
**Avoid like the plauge**
All I want is my scripts and open communication
I have had nothing
I normally wouldn't bother with a review in fact this is my first review ever, just showing to the point how terrible this service is

Previously I was a patient of CDA clinics and I was very happy with their service. I was advised that Candor has take over CDA. I tried calling Candor but could not locate a phone number. Inquiries via their website went unanswered. Their messaging service started treating me like a new patient when all I wanted was to renew my prescription. Such a degradation in service from what I experienced with CDA. After a number of attempts to get in touch with them I gave up and went to Greenlife. Much easier. Had my doctor consultation and prescription was dispensed all in the same day.

DON’T USE CANDOR!
If I could have put down 0 stars i would have, I was with Candor medical for 3 years. they have always been very slow but since they took on a new client list it's even worse, been waiting 2 months for them to do my prescription. I'm not waiting anymore.
DON'T USE CANDOR!

Was previously a patient with CDA clinics. Paid the money for an initial consult only to be stonewalled with automatic responses. No number to call, no one to contact, no accountability. I’ve since discharged from CDA clinics entirely since Candor don’t have the capacity to even look at my file, has been a week with no response as to a refund.

DO NOT USE CANDOR
No communication, you talk to a ibot. No response.
Been waiting over a week for someone to contact me. I highly recommend GREEN LIFE. You have face to face communication, telephone communication and clinics are open 7 days a week. Order you script and pick up straight away

Check ups take 6 weeks to review you won’t get a response for up to 2 weeks even for a simple message worst experience ever

wish i could do zero stars! CANDOR used to be so great and has turned to complete 💩 Have waited almost 2+ months since i've been waiting for a response or prescription, completely useless. Anywhere but candor would be better! avoid on ALLLL costs! also you won't get your $60 refund back. Useless useless useless

Zero Stars.
I found out that my appointment was set for 10:50 PM (so at night). Never ever heard of that before.
Doctor never called.
Reception never called to say why.
They have no phone number and only call you on a private number so thats useless 1 way communication.
Just avoid them. Go with a company that isnt just in it for your money.
Less competent than a drug dealer.

UPDATE: They said that the doctor had attempted to call me. My phone has been next to me all day. Missed calls show up as missed.
They are bullshitting me and calling me the liar.

Been a customer for a few years. Company is rubbish now. Paid for my 6 month checkup over a month ago. No response to my checkup and no reply to any of my messages / emails to the nurse or support team. Avoid Candor at all costs!

Terrible experience. Have since changed providers. 3 Doctor consults and no scripts, unable to speak to anyone except the online chat in which it takes days or weeks for a response. Note. I already had scrips and a treatment plan in place prior to Candor taking over. I literally paid $80 for months of stuff around sand stress with nothing to show for it.

I booked a check up for my scripts at the start of July and I have not heard back from anyone about when the appointment with the doctor will be. I’ve sent 3 emails, messaged both the support chat and the nurse chat and still had no response. Beyond disappointing as I’ve been using Candor for quite a while and always had a good experience prior to this. I’ve made an appointment to look into going elsewhere as this is beyond frustrating to have literally no response from them at all

Update 20/08/2025 I have since had this resolved, wherein a consult, script renewal, and medication were arranged within a week. My hope is that Candor have taken onboard this type of feedback and implement changes to ensure a more positive and responsive experience. CONSUMER BEWARE: Similar to others that have complained about their poor turn-around time. Having begun this process a close to a month ago, they offered me an opportunity to make a booking only to discover the entire motnh of August is already booked out with no opportunity to book for September. So at this point, I will be at least 7 weeks since my fee was collected, no booking, and resigned to a "wait and see" if I can even get an appointment for September.

Candor took payment from me at the start of July to speak to a Dr and renew my scripts. Four weeks later NOTHING! What once was one of the best clinics in Australia has turned into the worst. Payment should not be taken until consultation is completed. The trust has been lost. Absolutely terrible experience.

In February the company was sold to Vitura Health Limited.
Vitura are completely incompetent. Since the acquisition wait times for routine consults have gone from 2-3 days to 4-6 weeks if you're lucky.
Instead of spending time actually doing the work their customers pay them to do, they are writing back to every negative review as doing so allows them to maintain their 4.7 star rating on google.

They are also still accepting money for consults whilst being incapacitated to provide any kind of medical service.

Thousands of people are between scripts with no medication due to the greed of Vitura.

For those affected, Please report Candor to the relevant authorities:
Nationwide bodies for Candor complaint:
AHPRA

State bodies for Candor complaint:
QLD: Office of the Health Ombudsman (OHO)
NSW: Health Care Complaints Commission (HCCC)
VIC: Health Complaints Commissioner (HCC)
WA: Health and Disability Services Complaints Office (HaDSCO)
SA: Health and Community Services Complaints Commissioner (HCSCC)
TAS: Health Complaints Commissioner
ACT: ACT Human Rights Commission (Health Services)
NT: Health and Community Services Complaints Commission

And if you're having struggles with getting your refund please contact the ACCC.

These guys are trading illegally and allowing payments while being completely incapacitated