Candor Opiniones 

Your customer service is disgraceful - I’ve recently signed up and moved from alternaleaf.

Waited over a month for the consultation after paying for it, doctor cancelled twice. Finally spoke to a doctor yesterday who asked me to send through some documents showing my injuries. Which I did virtually immediately.

The doctor then explained that they will then put my scripts through, I’ve had no reply from the doctor since even though I’ve sent multiple messages.
No scripts either.

I’ve had no reply from your support chat or your support email even though sent through multiple requests.

I’ve had no reply from the nurse even though I’ve sent multiple emails?

Not even a single number to call and everyone of your staff doesn’t bother replying?

Complete waste of time and money, paid the consultation last Tuesday 30/4 it’s now 7 days later 6/05 and have not heard a thing. No contact help lines, no automated messages to help inform on anything. Absolutely useless. 0 stars

Spent $60 and two months trying to get some progress on my treatment. No joy.
Hard to communicate with them.
Dysfunctional.

I paid for an appointment on the 23/4/25, and tried to contact the company without success. It looks like a big scam.

“If I could give zero stars, I would. This company is an absolute waste of time. They’re quick to take your consultation fee—and that’s where the service ends. No communication, no contact number. I even contacted the pharmacy they supposedly work with, and their response? ‘Candor is useless—sorry, you’ve lost your money.’”

Heres a review Candors Own Bot wrote after my experience

**Review Title:** Unresponsive and Unreliable - Avoid Candor Medical

**Review Body:**

I recently paid for a consultation with Candor Medical, expecting to receive information and a response within 1-3 business days as promised. However, after four days, I have received absolutely no communication whatsoever. Despite multiple attempts to contact them via their messaging system and other channels, my requests for information and a refund have been completely ignored. This lack of responsiveness is unacceptable and suggests a serious lack of professionalism and customer service. I strongly advise potential clients to avoid Candor Medical due to their unreliable service and complete failure to communicate with their customers. I am extremely disappointed with my experience and will be pursuing further action to obtain a refund.

what was once a good, reliable and helpful service has turned into a non existent team of bot messages handballing problems to other bot messangers. You pay for a consultation (wait a few weeks to get connected to a "doctor" that prescribes you things you cant actually purchase. Biggest waste of time and money. I'll be refunding my "consult" as it was never given to me and abruptly stopped being able to obtain my scripts or talk to anyone.

I paid for my consultation on the 16th, I have sent chats to both support and nurses and have had 0 response in both. With no phone contact I cannot recommend this company especially if you are already with a provider.

They take your money and that's it, you don't hear back from them.

I switched to candor recently as while my current provider was easy to use I wanted to access a wider variety of available medications of high quality, budget friendly medications. However ongoing issues with the system which have reduced patients access to medications(5 day delays), reductions in available medications in my short time with candor and inconsistent or incorrect advise being provided means I cannot recommend this company. I also provided candor an opportunity to address my concerns prior to posting this review. On my initial appointment 2 out of 3 of my choices were accommodated and the doctor advised my requested medications were a good fit. In my subsequent appointment my doctor advised these medications were no longer available and I was forced to chose new medications on the fly. I contacted the nurses section who confirmed my two original prescriptions were available and I asked that my original prescriptions be accommodated if this was the case, this request was also forwarded to the practise manager who advised it would be sent to the doctor to review. The doctor advised it was not available after checking with practise manager and further alternatives were organised. I don't blame the doctor, it's candor's choice to significantly restrict their available medications and further poor service by failing to providing clear advise to patients including updating the catalogue prior to appointments. The medication not on the doctors list was still viewable in my catalogue when I was advised by the doctor my catalogue should have been updated by the nurses. Again, not the doctors fault but my experience with candor is that the nurses are are providing incorrect advise to their patients, that means patients are blindsided by changes to the available medications, a decision candor has made recently which means I won't be staying long term. Candor, please note I gave you the opportunity to address my concerns and you left it to the doctor to advise the medications I was originally prescribed were not longer available. i understood switching to candor meant there would be delays in accessing support due to an online only contact system but the principal benefit of greater choice of medications no longer applies. Hard to deal with, delays in accessing medications and a lack of real responses from the practise manager means I have no positive points from my experience. I have nothing negative to say about the doctors, more just the changes candor has implemented with zero transparency have reduced patients access to good quality budget medications means they no longer are a brand agnostic company in the truest sense. I provided the opportunity for the company to address my concerns and you left it to the poor doctor to tell me candor doesn't prescribe certain medications, despite messages from your nurses confirming my requested medications were available. Lack of transparency, poor communication and patient care, reduced range and plenty of incorrect advise provided. This company has been recently acquired and the changes do not benefit patients but vested interests in certain medications at the expense of patients. I asked candor to provide a reason to stay and all they did was provided further reasons for me to leave.

The worst process, its been weeks and I still don't have a script. Bureaucratic nonsense, and your left feeling neglected by their cold text based delivery of intrusive questions, they shouldn't call it nursing.

Don’t use them . I’ve been ripped of $59 basically. Did the consult on Monday - Thursday and still no response- but the took the money

If it changed I’ll update here but at this stage my advice is don’t use this crew

I got on easy, appointments on time quick and fast subscriptions done 5 minutes. More variety it needs
Good prices and shopping to my door express $11 in 2 Days.

I paid for a consultation but I never received one. I was instructed to wait for a phone call from the doctor at a specific time. I didn't receive any calls, or messages, or emails regarding the issue. I messaged Candor on their website messaging system and emailed the support team regarding the matter, but almost 3 days have past and I haven't received any response.

I booked in with candor as I had read some good things online on reddit. However upon booking there was 0 communication even though I paid for my “consult”. No communication at all on when my consult would be booked with a doctor or when my forms submitted would be reviewed. All I had on my dashboard was a generic message stating a nurse would be in contact with me soon. Days went by and I heard nothing. I started to get frustrated as I had paid for service I was yet to receive. Message upon message sent and only the support chat got back to me telling me they could not help and I had to wait to hear back from the nurse. I only heard back after I sent a message requesting a refund due to the lack of communication. Candor need better customer service and a phone number to call instead of leaving customers to rectify an issue via a chat box. There’s not even an email to contact them on. Overall a really disappointing experience and have now gone elsewhere.

Contrary to some reviews I found overall experience great. Researched companies via Reddit where Candor has more support. The Dr. (James) was great and I opted for post option which seems to be the way to go, as other experiences are generally failures from a logistical standing point. Took less than week from initial site visit to delivery. Lastly, Product (Heyday Oils) are great and dosage recom. pretty much exactly achieved the help I needed with anxiety/insomnia and more. Dulled some of my autistic hypersensitivities and much found less stimming required in stress/trigger situations now. So very pleased overall and thankyou.

I recommend Candor to all friends and family. Product range is great, if you are a relatively low needs/self managed with your medication or have cannabis knowledge then Candor is great for you. Support team isnt always available/doesnt have the best responses so if you are quite anxious or inexperienced and require that extra support Candor might not be for you, but for those of us that have cannabis experience and are happy to have a pretty collaborative treatment plan with their doctors then Candor is for you! I really like the number of pharmacies they are linked to, makes collecting medication a breeze ☺️

Switched over from Plntd to Candor due to constant issues with Plntd being out of stock and forcing you to one chemist. Switched to Candor as I have many options of 35 chemists, cheaper postage, less processing fees more stock availability and medicinal brand choices. The doctor doing the follow up Dr James Slade was absolutely incredible. He spent 20 minutes on the phone explaining every detail of the natural treatments how every compound works full scientific break downs of how it works in the body. Honestly never had a doctor ever go into so much effort intellectually communicating every aspect of said medicine and how it works on the neuro level. Genuinely an asset to the company and arguably one of the best doctors in this industry. Highly highly recommend. What a welcome change after dealing with the previous bad company I was with.

Candor 10/10 for me.

I left the company 7 months ago. The manager Leigh doesn’t know how to run a business. She doesn’t know how to employ staff that do their jobs and she doesn’t reply or do her job! I’ve waited 7 months for a reply to a refund for a service they never provided. Just took my money and ran. It took me two other people after speaking to Leigh to get my refund… and another week because she never put it through after telling me she did. but it doesn’t matter about me. My husband stayed with the company and it’s been an absolute nightmare. Problem after problem and when they do get back to you once a week they treat you like you were born yesterday! He’s now made a purchase on Saturday for medication he needs for extreme back pain from a football injury and other issues… I get they think it’s funny to run people around like this when they only smoke recreationally so they clearly don’t understand.. but people actually need this medication for medical reasons… they won’t let my husband speak to his original Dr, Dr Lisa Beckett who apparently made this horrible company. We’ve tried multiple avenues outside the company to get in touch with her to explain our problems but she doesn’t care about patients. This Dr completely abandoned the whole process after a year of speaking with him and then without informing him they chucked him with another random Dr and now he’s suffering weekly trying to deal with them to get medication. This place is ridiculous……. I’ve emailed Leigh again and again no reply and I don’t expect to ever receive one…The worst customer service I’ve seen in three different countries for medical cannabis says a lot… this has finally convinced him to leave now. Well done losing 2 customers in a matter of 7 months. What a joke.

youve just sent that long useless message 5 mins ago on the 22nd of April 2025 and today AGAIN youve screwed up my husbands order!!! Ive emailed Leigh again! this this exact email.

Mar24th email that she never replied to.

"Hi Leigh,

You never replied to my email from months ago and I had to go through two other people to receive a refund. Nothing has changed with the company… my husband has now had problem after problem with your staff, still no one replies for days and now we have made a purchase on Saturday for another medication for him and it is not showing up on the account at all.. I’ve said I’ll email you about this as the nurses or support will take a week to get back to him and now my husband is out of medication just like I was when I had to put up with this company.. it’s very disappointing and extremely eye opening that clearly complaints don’t work.

Are you able to have this fixed for him today so he’s able to have his medication this week?

His name is ......."

now today 22nd April email

"HELLO?????

Your company is still screwing up orders....... Do you work at this company as the manager or not????

An order has again been screwed up. Can you do your job and fix this today...????????????
Regards,"

what was the point of doing that reply when you are screwing up everyones order.......we have had to work with the pharmacy all day just to get this last emergency packet sent because now we cant get a dismissal letter either from the company to see another Dr because you people don't reply......

Had some trouble with being prescribed the wrong script. The candor nurses, support team and even their lead GP all helped me out to get it sorted out quickly and easily. Dr James Slade is an absolute legend living.
Definitely happy with Candor.

Only recommendation would be to offer a physical plastic card to authorise the ownership of the product.

I <3 candor