I was very impressed with how sensitive and helpful they are at Capquest. I am helping a friend manage her debts as she is suffering both mentally & physically atm. Claire was so helpful & guided... Ver más
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Consulta las opiniones de los clientes
These toothless clowns keep contacting me about an alleged ancient statute barred debt which i have no knowledge of. Ive blocked them on every platform. Parasitical behaviour hoping a few gullible fol... Ver más
Don't pay anything unless they can provide detail of credit agreement and when it was taken out. Just spoken with them following a letter saying I owed close to £300 with the original debt to Shop Dir... Ver más
They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not bei... Ver más
Información sobre la empresa
Escrito por la empresa
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Información de contacto
60 York Street, G2 8JX, Glasgow, Reino Unido
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3,4
Medio
2 mil opiniones
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very helpful agent and understood the…
Very helpful agent and understood the situation we are in. Great company to discuss financial burden’s with 👍
Top marks 💯😀
26 de enero de 2024
Respuesta de Capquest
Hi Barry,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Hmmm , parasites calling
Fairly recently ive received a letter with a atached letter from Capquest and Arrow ( never heard of either until now ) Their letters are dated mid last year and more recently this year but both in the same envelope
They seem to think ive got or had a credit card from a UK bank with a outstanding balance of XXX , this letter gives no further information however ive never banked or had any credit card from this bank at all . I have been at my current address for ten years or so .never had ANY letters at all from this bank or this sleazy low life 'Arrow ' debt purchasing
Should i just ignore ? But wonder how they got my address
1 de enero de 2024
Opinión espontánea
Respuesta de Capquest
Hello Frank,
We get our details from original clients and trusted third party companies, such as credit reference agencies. We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Helped me and made me feel calm
31 de enero de 2024
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
THUGS AND BULLIES
Thugs at Capquest still refuse to do anything but bully and blindly believe their ''client'' who has no evidence of what they are instructing Capquest to collect. I sincerely hope this goes to court so they can pay the court fees and ruin whatever reputation they have and hopefully be put out of business. They'll continue to get a daily 1* review until they sort and apologise
30 de enero de 2024
Opinión espontánea
Respuesta de Capquest
Hello,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
No matter how many reviews you leave, only one will count towards our TrustPilot score. As I have explained in my previous replies, I would be more than happy to sort this for you, however you would need to get in touch with us for us to sort this for you. For security purposes I cannot access this account and discuss this in detail with you if you don't call us on 0333 999 7200 or message us through your online portal at: https://portal.capquest.co.uk
Kind regards, Matthew
POSSIBLE SCAM
POSSIBLE SCAM - see Google reviews which have an opposite rating to here!!! This appears to be an active, registered UK company with a VERY convincing set up. Scary how much info they had.
They wrote a letter that was VERY official looking and told me about an account that I do have, and a very similar balance (a coincidence?) but after contacting my card issuers, they confirmed they had not sold on the debt. When I checked the number on the letter, it is listed as a SCAM
29 de enero de 2024
Opinión espontánea
Respuesta de Capquest
Hello Charlie,
We're regulated by the FCA and ICO, and as such take our legal and regulatory obligations very seriously, to ensure we operate ethically and support our customers with their financial needs.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
The girl was very understanding and…
The girl was very understanding and stayed calm as I became more anxious.
26 de enero de 2024
Respuesta de Capquest
Hi Evelyn,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding and calm. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Brilliant service very helpful and very…
Brilliant service very helpful and very friendly made me feel good after speaking to Adam
29 de enero de 2024
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and friendly. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Easy to use website
25 de enero de 2024
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received.
Kind regards, Matthew
He was helpful
24 de enero de 2024
Respuesta de Capquest
Hi Bahman,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Received a letter in my name but it…
Received a letter in my name but it went to my exes parents house.
It’s a phishing scam claiming I owed the alliance and Leicester 11k I’ve never had a loan with them. I’ve never had a loan of 5 figures
Scammers
27 de enero de 2024
Opinión espontánea
Respuesta de Capquest
Hello Steve,
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Great service and very understanding
24 de enero de 2024
Respuesta de Capquest
Hi Robert,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Respuesta de Capquest
Hi David,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Respuesta de Capquest
Hi Hugh,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Chasing a debt for someone who does not…
Chasing a debt for someone who does not live at our address. Nothing on their website to handle these 'not at address' issues which they must have all the time. Why don't they check with land registry or electoral register before spamming people with letters not addressed to us?
All you can do is call them, of which I have done numerous times - every single time you wait for 5 minutes on hold, then they cut you off saying "we're too busy".
26 de enero de 2024
Opinión espontánea
Respuesta de Capquest
Hello Ben,
I am sorry to learn that you are receiving contact for a customer who doesn't live at your address; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may caused you. To discuss this further, please call us on 0333 999 7200, or if you still can't get through, you can also communicate with us via webchat on our website.
Kind regards, Matthew
Very helpful with my query
26 de enero de 2024
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Quality concern for my problem and a…
Quality concern for my problem and a great outcome, thanks.
24 de enero de 2024
Respuesta de Capquest
Hi Stanley,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
The gentleman l spoke to called back…
The gentleman l spoke to called back when the call dropped. He was sympathetic to my circumstances at the moment.
23 de enero de 2024
Respuesta de Capquest
Hi Josie,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was sympathetic. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
In order to understand your experience more, and to ensure there are no unresolved actions still pending, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200. I look forward to hearing from you.
Kind regards, Matthew
The agent understood my situation…
The agent understood my situation perfectly and dealt with my enquiry fast prompt politely and efficiently
23 de enero de 2024
Respuesta de Capquest
Hi Kevin,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite and efficient. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Respuesta de Capquest
Hi Antony,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
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