I have started getting texts from them AGAIN about a debt that I had settled with the original company, this was in 2014, it is time statued anyway but they keep trying their luck! I do not owe anythi... Ver más
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Consulta las opiniones de los clientes
I’d give less if I could Received a settlement fee, decided to pay it in full to get them off my back. 12 hours later saying that it’s no longer active and I owe the rest still. Absolute con... Ver más
I am going through a really rough time in life and your employee's that I have spoken to on both occasions have been exceptional and a true credit to your company. And your company in general from the... Ver más
They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not bei... Ver más
Información sobre la empresa
Escrito por la empresa
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Información de contacto
60 York Street, G2 8JX, Glasgow, Reino Unido
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3,1
Medio
2 mil opiniones
No ha contestado las opiniones negativas
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The girl was very understanding and…
The girl was very understanding and stayed calm as I became more anxious.
26 de enero de 2024
Respuesta de Capquest
Hi Evelyn,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding and calm. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Brilliant service very helpful and very…
Brilliant service very helpful and very friendly made me feel good after speaking to Adam
29 de enero de 2024
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and friendly. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Easy to use website
25 de enero de 2024
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received.
Kind regards, Matthew
He was helpful
24 de enero de 2024
Respuesta de Capquest
Hi Bahman,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Received a letter in my name but it…
Received a letter in my name but it went to my exes parents house.
It’s a phishing scam claiming I owed the alliance and Leicester 11k I’ve never had a loan with them. I’ve never had a loan of 5 figures
Scammers
27 de enero de 2024
Opinión espontánea
Respuesta de Capquest
Hello Steve,
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Great service and very understanding
24 de enero de 2024
Respuesta de Capquest
Hi Robert,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Respuesta de Capquest
Hi David,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Respuesta de Capquest
Hi Hugh,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Chasing a debt for someone who does not…
Chasing a debt for someone who does not live at our address. Nothing on their website to handle these 'not at address' issues which they must have all the time. Why don't they check with land registry or electoral register before spamming people with letters not addressed to us?
All you can do is call them, of which I have done numerous times - every single time you wait for 5 minutes on hold, then they cut you off saying "we're too busy".
26 de enero de 2024
Opinión espontánea
Respuesta de Capquest
Hello Ben,
I am sorry to learn that you are receiving contact for a customer who doesn't live at your address; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may caused you. To discuss this further, please call us on 0333 999 7200, or if you still can't get through, you can also communicate with us via webchat on our website.
Kind regards, Matthew
Very helpful with my query
26 de enero de 2024
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Quality concern for my problem and a…
Quality concern for my problem and a great outcome, thanks.
24 de enero de 2024
Respuesta de Capquest
Hi Stanley,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
The gentleman l spoke to called back…
The gentleman l spoke to called back when the call dropped. He was sympathetic to my circumstances at the moment.
23 de enero de 2024
Respuesta de Capquest
Hi Josie,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was sympathetic. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
In order to understand your experience more, and to ensure there are no unresolved actions still pending, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200. I look forward to hearing from you.
Kind regards, Matthew
The agent understood my situation…
The agent understood my situation perfectly and dealt with my enquiry fast prompt politely and efficiently
23 de enero de 2024
Respuesta de Capquest
Hi Kevin,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite and efficient. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Respuesta de Capquest
Hi Antony,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Trying to collect phone bill from…
Trying to collect phone bill from orange I don't owe . Orange don't even trade anymore lol
22 de enero de 2024
Respuesta de Capquest
Hello Andrew,
If a client no longer trades, the balance may still be due and outstanding to the customer. However, I see that you are saying that you don't owe the balance.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
People like myself with dementia need better help and understanding, it is a nasty illness. And more sympathy would be helpful rather than being told you gave to pay what is owed,
People that have vascular dementia like myself need a lot more understanding and help rather than being asked to set up payment plans when I like myself have no recollection of the money owed, I just cannot remember, it is not a case of ne not wanting to pay as the last thing I want is to get accused of not paying if I owe but I just cannot remember as it was a few years ago and I think more consideration would be nice. I have said I do not want a third party involved as I do try to ge independent I have been scammed twice now from other companies and I had to report to my Bank.
So more understanding about a person
19 de enero de 2024
Respuesta de Capquest
Hello June,
I'm sorry to hear that we have not been sufficiently understanding. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Respuesta de Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Dreadful customer experience I recently received a call from this…
I recently received a call from this company. I had not heard of them before. I was told they had bought over my virgin money debt. This debt had been added to my das which I had paid off by then. They didn't believe me asked for proof. This has been sent 3 times by the company who managed my debt but they still maintain I owe money. They have now defaulted me on a debt I was already defaulted on which at the time I was paying to virgin in instalments. I am now told my second complaint will be not upheld as they claim it is right to default me as they don't have the documentation of the das. I have complained x2 but it takes 8 weeks to investigate which is far to long when they are in the wrong. All they have to do is speak to virgin. Terrible inefficient company who continues to pursue a debt which is paid off that has no thought to the person's credit score by adding untruthful information.
17 de enero de 2024
Opinión espontánea
Respuesta de Capquest
Hello Sandra,
I am sorry to learn that you are being contacted regarding an account that was paid off through a DAS. I understand how frustrating this must have been for you. We value everyone's time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent customer service in a timely manner, and I apologise for any inconvenience this may caused you. We should just be able to locate the DAS if you can provide the relevant details. Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 in order to look in to this matter in more detail.
Kind regards, Matthew
I suspect this is a scam or whatever…
I suspect this is a scam or whatever you like to call it.
I'm constantly getting voicemails & texts from this company, perhaps 2-3 a month for the past year for the WRONG PERSON - All messages are for someone called 'Kelly' & I don't know any Kelly's.
Other than phoning them up to tell them to stop - reading other reviews here shows their customer support can be rather rude/aggressive - I guess I have to suffer.
Would've thought that if they not getting any reply from 'Kelly' then they give up - guess I'm wrong
15 de enero de 2023
Opinión espontánea
Respuesta de Capquest
Hello Kev,
If we are contacting you regarding the wrong customer, then we would be happy to remove your number from the account. You don't 'have to suffer' by any means, but in order for us to do this, you would need to speak to an agent. You can call us on 0333 999 7200, or if you would rather not speak over the phone, you can reply to the SMS you have received advising that the number is incorrect.
Kind regards, Matthew
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