I love my new bag, it was personalised and shipped within a business day. Simi was fantastic at calling me and checking that I had not made any mistakes in the engraving request she was organising (I... Ver más
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Consulta las opiniones de los clientes
I dealt with Simiran and have never experienced such excellent customer service! I asked lots of questions, and nothing was ever too much trouble. We ended up buying three Briggs & Riley cases fr... Ver más
I ordered a Samsonite suitcase at a great price the other day. Only thing was when I checked the dimensions it was probably a bit too big. Oops: I got in touch immediately and they replied instantl... Ver más
La empresa ha respondido
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de equipajes
- también en la categoría
- Tienda de bolsos y equipaje
Escrito por la empresa
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Información de contacto
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, Reino Unido
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4,8
Excelente
4 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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Respuesta de Case Luggage
Dear Andy,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Great retailer
Great retailer. Very helpful staff. Prompt dispatch and delivery
6 de junio de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Jane,
Many thanks for the 5-star rating.
If there’s anything we can do to improve our service , please let us know!
Kind regards
Case Luggage
Fantastic customer service and love the…
Fantastic customer service and love the bag
31 de mayo de 2024
Respuesta de Case Luggage
Dear Kilpatrick,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I hope to welcome you back to Case Luggage soon.
Case Luggage
My bag is everything I’ve looked for…
My bag is everything I’ve looked for for years. Not too big lots of compartments and perfect for travelling 👌.
31 de mayo de 2024
Respuesta de Case Luggage
Dear Vivien,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Happy Traveling!
Case Luggage
Respuesta de Case Luggage
Dear Zainab,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Respuesta de Case Luggage
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Respuesta de Case Luggage
Dear Sally,
Thank you for your wonderful feedback!
We are pleased you are happy with your order and the service provided.
If there’s anything we can do to improve our service, please let us know!
Kind regards
Case Luggage
Respuesta de Case Luggage
Dear Julie,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
I thought I would splurge on suitcase…
I thought I would splurge on suitcase from Ted Baker. They had a 5 year warranty which also assured me however I only noticed after the first use that there was a crack at the bottom. I asked them to replace it but they told me that they would only send it to a repair service and I would have to foot the bill. Why they wouldn't raise it with Ted Baker is ridiculous. Not on the customer's side at all.
16 de mayo de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Nancy,
As per our conversation via Live Chat, the item was damaged via the airline and to therefore file a claim against the airline.
However, if you wish for the item to be assessed then we can pick up the item and take it to Ted Baker’s UK repair center which is a company called Pelham Leather Goods.
We also mention in the chat to please read Ted Baker’s warranty as airline damage is not covered and that any costs that are occurred for the repair, we at Case Luggage are not liable for.
I am sorry we are unable to help any further. We are happy to help with your insurance claim if you require anything from us.
Case Luggage
I bought the wrong line by mistake
I bought the wrong line by mistake - very easy return!! And replacement was shipped very quickly as well. Great customer service!!!
2 de mayo de 2024
Respuesta de Case Luggage
Dear Sara,
Thank you for your glowing review!
We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Suitcase arrived quickly and in perfect…
Suitcase arrived quickly and in perfect condition
28 de abril de 2024
Respuesta de Case Luggage
Dear A Moore,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Scam
Ridiculous site , i’ve placed an order for 3 luggages since I’m travelling , i paid the full amount of money plus extra fee for next day delivery , the company put my money on hold and never processed my purchase , i tried to reach them for 3 days , no answer , after 4 days they contacted me by email saying that they will process my purchase and send the order the next day , it’s been 2 days and im still waiting with no answer from them . This is not ok . Where is my money or my order ?
3 de mayo de 2024
Respuesta de Case Luggage
Dear Stephanie,
I apologise for the delay in processing your refund. This occurred because your order was dispatched last week, and subsequently cancelled. During our conversation, I mentioned that once the item was returned, we would initiate the refund process. Your item was returned on Friday afternoon, and I have now processed the refund.
I regret any inconvenience this delay may have caused you.
Case Luggage
Respuesta de Case Luggage
Dear Caroline,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Brilliant service from start to finish
Brilliant service from start to finish.
Ordered next day delivery and turned up on the next day as promised.
Exceptional price that was a lot cheaper than going direct to the brand
12 de abril de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Paul,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Respuesta de Case Luggage
Dear Debbie,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Super speedy delivery for my amazing products!
Ordered a suitcase and vanity case with Free 3-5 working day delivery and the products were delivered separately, one within 24 hours of purchase and the other within 48 hours!!! Both were packaged well and I’m over the moon with both products.
30 de abril de 2024
Respuesta de Case Luggage
Dear Danielle,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Respuesta de Case Luggage
Dear Ken,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Happy Traveling!
Case Luggage
Good Products Good Service
I am really pleased with the the case I purchased. Good customer service when I contacted the Customer Service Dept, I received very quick responses to my questions.
Delivery was quicker than expected (3-5 days quoted but received in 2) although the driver tracking was not quite in sync as I received messages saying the driver would be with me between 1-2pm yet he arrived nearly 5 hours later so I had to wait in all day.
3 de mayo de 2024
Respuesta de Case Luggage
Dear Andrew,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Kind regards
Case Luggage
Respuesta de Case Luggage
Dear Joanne,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Best pricing on Ted Baker
Best pricing on the Ted Baker case the wife wanted for an upcoming trip. Ordering was quick and easy, and delivery sooner than expected. Nice follow up email to make sure everything was OK, which I thought was a nice touch.
4 de mayo de 2024
Opinión espontánea
Respuesta de Case Luggage
Dear Paul,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
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