We are regular clients of this company. They have definately more mishapps in deliveries than most suppliers we deal with. The problem is they take almost ZERO responsibility for damages that happen e... Ver más
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Consulta las opiniones de los clientes
I ordered chocolate to be delivered to a residential address in the summer. Due to the heat wave, when I got the notification from DPD that delivery would be attempted with only 2hours notice I instru... Ver más
Just ordered and paid for some chocolate chips online and then as soon as I placed the order realised I had forgotten to include cocoa powder. I telephoned immediately to ask if could add to the orde... Ver más
I had my first order delivered 3 days ago. Unfortunately DPD tossed my order about resulting in a box wide open and 5kg bars of chocolate burst open and smashed to bits. CFW have been amazing at res... Ver más
Información sobre la empresa
- Proveedor de productos comestibles
- también en la categoría
- Equipamiento para panaderías
- Mayorista de golosinas
- Panadería mayorista
- Proveedor de equipamiento para helados
- Proveedor de maquinaria de alimentos
Escrito por la empresa
CFW are discount suppliers of Chocolate Fountains, Chocolate, Waffle, Crepe, Popcorn & Donut making equipment, mix & supplies. Next day delivery.
Información de contacto
Denburn Road, KY1 2BJ, Kirkcaldy, Reino Unido
- +44 (0)1592 650 540
- info@cfw.co.uk
- www.cfw.co.uk
2,5
Malo
183 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 14% de las opiniones negativas
Suele responder en menos de 1 semana
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Nice and easy process from placing the…
Nice and easy process from placing the order to super fast delivery.
26 de junio de 2023
Ordered late in the afternoon and still…
Ordered late in the afternoon and still got my delivery the next day
30 de mayo de 2023
Great quick delivery as a always
24 de mayo de 2023
OUTRAGEOUS DELIVERY COSTS
Put an order in and the delivery cost from Kirkcaldy to Invergordon (174 miles) was £60.00.
Put the same order into Catering24 delivery cost from England to Invergordon (460 miles) was £15.99 both companies use DPD for delivery,
Emailed CFW and asked why the cost were so high for the same courier company to deliver to the same country was told courier charges were out of there hands. Emailed them back and gave them proof of the 2 courier costs for the same products, but got the same reply.
Obviously CWF don't want to deal with the business's in the 35% of Scotland's geographical area
14 de junio de 2023
Opinión espontánea
Respuesta de CFW
Dear Alison,
First and foremost, we want to extend our sincerest apologies for the delay in addressing your concerns.
We greatly appreciate your feedback and want to assure you that we take your concerns seriously. We understand that the substantial difference in shipping costs has left you dissatisfied, and for that, we are genuinely sorry.
We have been in touch with our logistics partners at DPD to rectify the situation and negotiate more competitive shipping rates. Our aim is to offer our valued customers fair and transparent pricing for their deliveries, regardless of their geographical location.
We are delighted to announce that we have successfully secured more favourable pricing. These enhanced rates are currently in effect on our website, complemented by an exclusive promotion: orders surpassing £250 will now qualify for shipping at an unbeatable fixed rate of just £14.99 + VAT.
We sincerely hope to have the pleasure of serving you once again for your future orders.
Kind Regards,
Nicky
Great company
Great company - have been ordering their wonderful chocolate drinks and sauces for years. Always prompt service and a very competetive price.
31 de mayo de 2023
I've been using sehra crepe mix for…
I've been using sehra crepe mix for about 6 years...excellent product everyone loves my crepes!
Service is amazing always next day deli(order before 2pm)
Friendly helpful staff on the phone whenever I've rung.
Great company..thank you
30 de mayo de 2023
Great prices and quick delivery!
23 de mayo de 2023
First time using this site
First time using this site. Great service with excellent quality products.
25 de febrero de 2023
Respuesta de CFW
Thanks so much for the feedback. Hopefully your delivery experience will not deter you from ordering from us again in the future.
bad experience
I paid a very expensive shipping to be sent to the United States the chocolates came totally melted, they didn't put an ice bag to cool the chocolate and they arrived like water all melted I was at a huge loss and I do not recommend the purchase.
2 de marzo de 2023
Opinión espontánea
Respuesta de CFW
Hello Lidya, did you order under a different name? As we do not have a record of any orders under your name on our system. Its regrettable that your chocolate arrived melted however we do not offer refrigerated shipping. We would have been happy to advise this if you had asked us in advance. A lot of the chocolate we sell is intended for melting for using in chocolate fountains for example. We do state on our website that chocolate can melt in the warmer months but it does not affect the quality of the product and can be used as normal.
Kind regards, CFW team
Fast next day delivery.
Fast next day delivery.. we will buy again no complaint
10 de febrero de 2023
Opinión espontánea
When purchasing from this company
When purchasing from this company, you do not get invoices, need to constantly email and ask for invoices as the email get ignored too
29 de enero de 2023
Respuesta de CFW
Dear Alison, invoices should be emailed automatically on the day an order is dispatched so we apologise that your invoice didn't arrive. We have no record of you requesting invoices from us but confirm that your requested invoice has now been emailed over to you. Invoices can also be downloaded from your customer account at any time.
Kind regards, CFW team
Needs a massive improvement will be…
Needs a massive improvement will be moving away from using them now used them for 3 years spent almost 1k each month on goods but recently cost me 3 x that in sales due to their late deliveries says order by 2pm for next day hardly true anymore many times it comes after 2 or 3 days have gone down massively in my books
2 de febrero de 2023
Respuesta de CFW
Dear Hashim, thanks for taking our phone call regarding this issue. As explained, there have been times that our courier DPD have had problems with vehicles being held up in incidents on the way to the main sorting hub overnight which results in a 24 hour delay with some parcels. These incidents are thankfully rare. We hope that you will give us another chance for us to show that we are committed to providing a great service for our customers.
Kind regards, CFW Team
Really enjoying their range of products…
Really enjoying their range of products and exploring more. They have all been great tasting and very well received. Delivery is very fast too, pleased with that too. Had an issue with one of my orders but Customer Services resolved it very quickly so they get 5 stars too!
30 de enero de 2023
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