Chancellors - Richmond Opiniones 

538
TrustScore: 4.5 sobre 5

4,5

23 The Quadrant, TW9 1BP Richmond, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From the moment of our first conversation, with Aslam in the Richmond office, to completing our tenancy agreement the attention to detail and service from the whole office team has been first rate. We... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Isaac Bingley at the Richmond office was a real pleasure to deal with throughout the flat sale process. He was professional, approachable, and always kept me updated, which made everything feel much l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Chancellors have been managing my flat in Richmond upon Thames for a long time and very well. However , Saffron is particularly knowledgeable and efficient and provides the answers even when under p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service. Andrew was great and his team were superb creating multiple offers giving me many options. Eventually went with Louise’s tenant over Jack’s but both did an amazingly job. What a fa... Ver más


Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Escrito por la empresa

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

538 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(538)

1570 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

Myself and my husband had been searching for a while for the right property and when we rang to view said property we just hit it off !
Polite and goes above and beyond and little bit more , bit cheeky !! which myself and my husband could relate to 😂

Dom is the best out of them all . Will definitely use them again when we pursue another property in a few years time .

9 de mayo de 2025
Opinión espontánea
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Thank you for leaving us this great review Joanna, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Valorada con 5 estrellas sobre 5

Knowledgeable and personable humans (not sales machines)

I had a good experience dealing with Sam and Jack at Chancellors during the process of renting my property. Jack was always knowledgeable about the properties he showed me, and was not at all pushy, which I appreciated. This was instrumental in me choosing my property. Sam was friendly, high-energy and tenacious while helping me progress through the necessary steps of the rental process. He always gave me plenty of time to talk through issues with him. From what I’ve seen, Chancellors hires good people and allows them to be ‘humans’ rather than sales machines. An infinitely preferable approach to finding your next home.

7 de mayo de 2025
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Valorada con 5 estrellas sobre 5

Highly Recommended Rental Team at…

Highly Recommended Rental Team at Chancellors, Richmond

As a landlord of 20 years I have always had incredible service from the team at Chancellors, led by Director Andrew Jordain. They are always proactive, quick to respond to any questions or concerns I may have and keep me regularly updated. In any tricky situations with tenants, the team go above and beyond to find a solution.

I would highly recommend Chancellors to anyone looking for a reliable and professional rental team.

17 de abril de 2025
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Thank you for leaving us this great review Mrs Simone, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Valorada con 5 estrellas sobre 5

Andrew and Sam were amazing

Andrew and Sam were amazing - professional, attentive, and went the extra mile to make everything smooth. Highly recommend!

27 de marzo de 2025
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

We're thrilled to hear about your positive experience! It's wonderful to know that Andrew and Sam provided such exceptional service. We strive to ensure our customers have a seamless and enjoyable experience, and we appreciate your kind words.

Valorada con 5 estrellas sobre 5

Excellent service at Chancellors Richmond

Sam and his colleagues at Chancellors Richmond were extremely helpful during our search for a rental property. Responsive, flexible, and communicate clearly, what more could you ask for? Highly recommend. 👍

14 de marzo de 2025
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Thank you for your kind words! We are delighted to hear that you had a positive experience with our team. We appreciate your feedback and will share it with the relevant team. We strive to provide our clients with the best possible service.

Valorada con 5 estrellas sobre 5

Alysha is quick to reply and very…

Alysha is quick to reply and very helpful when I have needed help.

Thank you!

13 de marzo de 2025
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Thank you Chloe for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Valorada con 5 estrellas sobre 5

Incredible service and speedy action.

Incredible service and speedy action.
I used Andrew and Finlay a year ago to find me a very special flat, which they did so well.
Only for me for me to see my “destination flat” on Richmond Hill in January.
Andrew and Sam secured the flat and had 2 weeks to find a tenant for my old place.
They did that, seemingly effortlessly, but I am sure moved heaven and earth.
Swan like - serene on top, outwardly and paddling feverishly below!
Couldn’t fault Chancellors’s in any way.
Good old fashioned service-using a phone to move quickly and efficiently.
Top notch!

14 de febrero de 2025
Opinión espontánea
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Thank you, Mr. Nock, for your fantastic review! We're thrilled to hear about your experience with Andrew, Finlay, and Sam. It's wonderful to know that we could help you find your special flat and secure a tenant for your old place so efficiently. We pride ourselves on delivering top-notch service, and your kind words validate our efforts. If you need anything in the future, don’t hesitate to reach out!

Valorada con 5 estrellas sobre 5

A good example of a Company.

I rented a flat with Chancellors and from the moment i started to look they were amazing, even moving in, they asked how am I doing. At the end of my tenancy, they paid my deposit back swiftly. I would recommend them without hesitation.

24 de enero de 2025
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Hi Mark, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Valorada con 5 estrellas sobre 5

Excellent Property Manager

Our property manager for our house in Richmond, Barbara M, has been super organised, on top of things and friendly. Has made what normally are some stressful house situations, really easy to deal with. She's the reason for the 5 star review.

will be considering sticking with Chancellors when we move in the future due to this

15 de enero de 2025
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

We appreciate you taking the time to share your positive experience. It's wonderful to hear that your property manager provided such exceptional service, making what can often be a stressful process so easy for you. We're thrilled you found them to be organized, responsive, and friendly. This feedback is incredibly valuable to us, and we will ensure it's shared with the team. We're delighted you're considering us for your future property needs.

Valorada con 5 estrellas sobre 5

Barbara Monterian feedback

I have been with Chancellors for over 10 years and initially was impressed with the Property Managent team (a lady called Mary?). However over the last couple of years the service as deteriorated and I wrote to the manager but have had no response.

Over the last few weeks my contact has changed and I have been impressed by Barbara Monterian. She is responsive, conscientious, follows through on actions and issues as they arise and communicates well. Given I live in Devon and my flat is in Kew, I have to rely on Chancellors to manage the maintenance of the flat and to ensure its kept in good order. I hope that Barbara will remain as my primary property management contact and supported by Andrew Jordain and team in the local branch. Thank you..

5 de diciembre de 2024
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

We appreciate your feedback and are glad to hear you've had a positive experience with Barbara. We understand the importance of responsive and reliable property management, especially when you're located far from your property. We're committed to providing excellent service to all our clients and will strive to maintain the high standards you've experienced with Barbara.

Valorada con 5 estrellas sobre 5

My Contact with regard to the sale of…my Property in Richmond Surrey.

My Contact with regard to the sale of my property, Marcela Hoxha in Richmond proved reliable, informative and generally well versed in the selling of property in the area covered.
Marcella kept me well informed as the sale developed, until such time as the sale was handed over to the progression dept at the head office.
Even after this handover, she kept me informed of various developments regarding the progression of the sale.
Highly recommended.

5 de diciembre de 2024
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Thank you, Paul, for your wonderful review! We're thrilled to hear about your positive experience with Marcela Hoxha. Keeping our clients informed throughout the selling process is a priority for us, and we're glad Marcela delivered on that. Your recommendation means a lot to us. If you need anything in the future, don't hesitate to reach out!

Valorada con 3 estrellas sobre 5

Disappointing process

Mine was a cash sale. From the off it was clear that the agent was more concerned with driving a deal on behalf of a landlord buyer rather than representing my interests as a seller. I accepted a substantial reduction in price with a quick sale promised, but there were continued efforts to soften me further on price. For some reason I was allocated two negotiators from the same office who didn’t seem to communicate with one another, leading to repetition of details, a situation further complicated as the sale progressed and Head Office got involved.

6 de diciembre de 2024
Opinión espontánea
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Hello Paul, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at directors@chancellors.co.uk. Many thanks.

Valorada con 5 estrellas sobre 5

Selling a property

Marcela from Chancellors dealt with all queries quickly, efficiently and in a professional and patient manner.
All the staff I encountered were helpful and kept me up to date on a regular basis.

25 de noviembre de 2024
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Valorada con 5 estrellas sobre 5

Letting team at Chancellors Richmond

The letting team at Chancellors in Richmond, namely Andrew, Sam, Finley, Louise did a great job in finding a tenant for my property so quickly. The entire process was handled seamlessly and I was given regular updates of progress. A very professional and efficient service which exceeded my expectations.

21 de noviembre de 2024
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Hi Mr, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Valorada con 5 estrellas sobre 5

Thank you for selling our flat …

Very good communication with Marcela and at the end of the day she sold our flat which was the main aim . So thank you for working hard & providing very good service

9 de noviembre de 2024
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Hi sharon, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Valorada con 5 estrellas sobre 5

Fantastic experience with both Jack and…

Fantastic experience with both Jack and Miira, had some awful experiences through the process of renting before with other agencies, but both of them made my life easy and understood what was important to me.

17 de octubre de 2024
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Hi Nico, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Valorada con 5 estrellas sobre 5

A very rare exemplary standard of customer service

I have been a client of Chancellors (specifically the lettings division) for more than a decade and they have always shown incredible professionalism at the highest level. Andrew is a 'one-off' and leads a remarkable team. Andrew and the team have helped and supported me throughout the past 10 years and I have no hesitation in recommending them if you are looking for an agency.

17 de octubre de 2024
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

We appreciate your kind words and are thrilled to hear about your positive experience with our lettings division. We will be sure to pass this onto the team for you.

Valorada con 5 estrellas sobre 5

Marcela Hoxha Chancellors

Marcela Hoxha is a fantastic estate agent. Right from the first viewing on the property she recommended to completion. Marcela is polite and friendly and got the job done in record time.

31 de julio de 2024
Logotipo de Chancellors - Richmond

Respuesta de Chancellors - Richmond

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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