The comms were great- quick response and clear. Very personable people and made sure I was satisfied as a customer. The parts I needed arrived swiftly so all in all I wish every online retailer were a... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The Baby Brezza Bottle Washer Pro is an absolute game-changer for parents- truly worth every penny. It takes all the stress out of bottle cleaning by washing, sterilising, and drying everything with j... Ver más
Cheeky Rascals is great for baby and kids essentials. We really liked the range of products they have on their website, all in one place. We ended up getting the Korbell nappy bin, which we're reall... Ver más
La empresa ha respondido
I bought a buggy board from KiddiesKingdom october last year and the wheels had just started playing up almost a year later. Sophie Baker at cheekyrascals was dealing with my issue. She sent me out so... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para bebés
- también en la categoría
- Juguetería
- Tienda de ropa infantil
Escrito por la empresa
Cheeky Rascals supplies mums and dads with brilliant nursery products from across the globe. We bring these products back to the UK for you to buy online, or on the high street, through our network of retailers. As a new mum working and living in France, Selina Russell found lots of innovative parenting products that were unavailable in the UK. Her friends clearly agreed! With each trip back home, she found herself sourcing various bits and pieces for her fellow new mums. Turning this in to a business seemed an obvious next step. Soon enough, armed with a few leaflets, a van full of products and a gut full of ambition, Cheeky Rascals was born.
Información de contacto
Liss Mill, Mill Road, Liss, Hampshire, GU33 7BD, Liss, Reino Unido
- 01730 895761
- smile@cheekyrascals.co.uk
- www.cheekyrascals.co.uk
4,5
Excelente
94 opiniones
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Polly from customer service/experience…
Polly from customer service/experience has been absolutely amazing from start to finish. She handled my problem in regards to my unique circumstance with such patience and understanding. What started out as a stressful situation was soon turned into a very positive and well managed situation all thanks to Polly. Thank you once again Polly!!
5 de noviembre de 2025
Opinión espontánea
Don’t buy the baby gate if you have skirting boards
Bought the Lascal KiddyGuard gate, which now seems to be owned by Cheekyrascals, and the gate requires a “wall installation kit” if you have skirting boards. This is sold separately, but seems to be not sold at all anywhere, even on their website, rendering the baby gate completely useless.
UPDATE: Don’t buy this baby gate, full stop. Customer service have been helpful and allowed me to buy the wall installation kit. However the instructions for this, and the baby gate itself are awful - references other pages where the reference on that page doesn’t exist, lots of illustrations that don’t make sense etc. I’ve currently spent 4 hours trying to figure it out, watching YouTube videos (don’t be fooled by how easy the YouTube videos make it look) etc, and I’ve only got the gate stuck to the wall. Now onto the actual locking strip, I’m expecting another few hours.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you for your message and for bringing this to our attention. We do have the “wall installation kit” in stock, although it is not currently listed on our website. We’re in the process of getting it added online, and it will be available for purchase very soon. Meantime, we have sent you a link so that you can get this ordered and your gate up in place ASAP.
Fantastic customer service
Sophie in the customer service team was fantastic help. Offering quick support for an issue with a (old) buggy board of ours.
Fantastic customer service
9 de octubre de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your kind words! We’re thrilled that Sophie could provide quick support and help with your buggy board issue. We’ll be sure to pass your feedback on to her!
Great experience
Really helpful support team and helping me resolve an issue
8 de octubre de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you for your kind words! We’re glad our support team could help resolve your issue and make things easier for you.
Amazing customer service
Amazing customer service, very quick to respond to my queries and were very happy to help out and go the extra mile. Thank you to Sophie for her help!
3 de octubre de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your kind words! We’re delighted to hear that Sophie could help and that you had a positive experience with our team. Your support means a lot to us!
Sophie was fantastic
Sophie was fantastic — her service was friendly, quick, and made my Baby Brezza purchase effortless.
I’d highly recommend this company
30 de septiembre de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your kind words! We’re thrilled that Sophie could make your Baby Brezza purchase so smooth and enjoyable. We really appreciate your recommendation!
Great customer service
Great customer service. Fast, efficient and very friendly 😀
29 de septiembre de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your kind words! We’re delighted to hear you had a positive experience and appreciate you taking the time to share it. 😄
Perfect customer service
I bought the mini buggy board but wrongly thought it didn’t fit my pram. Sophie Baker emailed me back very quickly with some images to show how it should be fitted and that it was compatible. I then found a broken part but this was replaced without question. Can’t fault the customer service it was perfect. Thanks Sophie our little daughter loves her buggy board and now she can see her little sister during walks.
24 de septiembre de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your lovely feedback! We’re thrilled to hear that the buggy board is working perfectly and that your little one enjoys seeing her sister during walks.
I’ll pass your kind words on to Sophie – she’ll be delighted! It’s great to know that we could sort the replacement part quickly for you too.
Thanks again for taking the time to share your experience, and we hope your family continues to enjoy many happy walks together.
Amazing customer service from Sophie
I bought a buggy board from KiddiesKingdom october last year and the wheels had just started playing up almost a year later. Sophie Baker at cheekyrascals was dealing with my issue. She sent me out some new wheels that came next day and when that didn’t solve the issue she sent me out a whole new buggy board. Beyong impressed with this customer service. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
16 de septiembre de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your fantastic feedback! We’re thrilled to hear that Sophie could help resolve the issue quickly and that you’re happy with your new buggy board.
It’s wonderful to know that our service made a positive difference – we’ll be sure to pass your kind words on to Sophie. Your support and trust mean a lot to us!
Wishing you and your family many happy walks ahead.
Good quality products and very helpful
Good quality products and very helpful. Thank you.
14 de agosto de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your kind words! We’re glad to hear you’re happy with our products and service – it really means a lot to us.
Excellent customer service
I lost the pin out of my buggyboard. The shop I bought it from reached out to Cheeky rascals and they contacted me straight away to provide a replacement at no cost to me. Posted straight to my house. They could easily have washed their hands of my problem but instead did everything they could to help me and quickly too. Very impressed.
31 de julio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for sharing your experience! We’re thrilled we could help get your buggy board back in action so quickly.
It’s wonderful to hear our team made the process easy and hassle-free – we’ll be sure to pass your kind words on. Your support really means a lot to us!
Fantastic customer service
Fantastic customer service! We had an error message on our pro washer and Sophie was extremely quick at responding and organising a replacement machine to be sent out next day.
21 de julio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your kind words! We're so pleased to hear Sophie was able to help quickly and get everything sorted for you. We'll be sure to pass on your lovely feedback to her.
If there's anything else we can support you with, just let us know—we're always here to help.
Faulty product
Excellent customer service. I didn't even expect my problem to be solved so quickly.Replacement for a new product.
18 de julio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your kind words! We're really glad we could sort things out quickly for you. Enjoy your new product, and don’t hesitate to reach out if you need anything else!
Amazing customer service after baby…
Amazing customer service after baby Brezza washer pro broke, a couple of back and forth emails explaining with some images a replace was sent out the next day.
15 de julio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thanks so much for your lovely feedback! We're so pleased we could get everything sorted quickly for you. If you need any help in the future, we're always here to help! 😊
3in1 Potette highly recommended
I ordered the 3in1 Potette, it arrived promptly though had been unfortunately damaged in transit. I emailed that evening, I received a speedy response from Tracey the following morning and a replacement the next day with some apology cards. I couldn’t have asked for better service. The potette looks great and easy to use. Highly recommend.
10 de julio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you for your wonderful feedback! We're sorry the original item arrived damaged, but we're so glad Tracey could get everything sorted quickly for you. It’s great to hear you’re happy with the Potette—thanks again for the recommendation! 😊
Excellent customer service/product
I ordered extension connectors for my maxi buggy board last minute for a trip. I was quite nervous about it arriving on time and got in contact with customer service. Tracey was very helpful with an update and I got my product the following day! More than pleased with my product and my toddler is excited to be pushed around with her brother.
1 de julio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you for the lovely review! We're so glad Tracey could put your mind at ease and get the connectors to you in time. It's great to hear your toddler is enjoying the ride with her brother—what a perfect travel duo! 😊
Had an issue with my baby brezza and…
Had an issue with my baby brezza and after speaking with the customer service team they were very helpful and arranged for a new one to be sent this arrived within 2 days. Excellent customer service.
25 de junio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you for your kind words! We're really happy we could resolve the issue quickly and get your replacement to you so fast. Delighted to hear you had a great experience with our customer service! 😊
Replacement for steriliser
Excellent customer service and quick turnaround.
25 de junio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you! We're so glad you were happy with the service and the speedy turnaround — it means a lot! 😊
Disappointed by Support Experience
Disappointed by Support Experience
The Baby Brezza Formula Pro Advanced seemed like a great product, but unfortunately, it didn’t dissolve formula properly despite following all instructions. What followed was an incredibly frustrating experience with customer support. I was asked to carry out extensive testing and provide multiple videos — something that felt excessive, especially while caring for a newborn.
Even after the issue was confirmed as a fault, there were unnecessary delays in sending a replacement. I had to chase for updates and provide a photo of the power cord cut before anything was dispatched. Eventually, I received the new unit — but the gesture offered for the inconvenience was a replacement funnel, which frankly doesn’t reflect the stress and time wasted.
The product may work well for some, but in my case, the support process left a lot to be desired. I expected better from a brand selling essential baby equipment.
20 de junio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Dear Alasdair,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration you faced with both the product and the support process.
We understand how important it is for baby equipment — especially during those early days — to work flawlessly and be backed by helpful, efficient support. It’s clear that in your case, we didn’t meet those expectations, and for that, we sincerely apologise.
Your feedback about the testing process and delays in replacement has been heard, and we are actively reviewing how we can make this process less burdensome, particularly for parents of newborns. While we do sometimes require certain steps to confirm faults, it’s important that our service remains compassionate and responsive — and we’re sorry that didn’t come through in your case.
We're glad the replacement unit has now arrived, but we also acknowledge that the gesture offered didn’t reflect the stress you experienced. We’re taking your comments on board as we assess how we handle goodwill gestures moving forward.
If there’s anything further we can do to restore your confidence in us, please don’t hesitate to reach out to our customer care team directly at help@cheekyrascals.co.uk
Warm regards,
The Cheeky Rascals Team
Polly!!!
Polly!!!
She resolved the issue, she was very efficient and a breath of fresh air in the sense that she knew what she was doing. Great help, back and forth reply via WhatsApp, made the problem go away. What more could you ask for?!
13 de junio de 2025
Opinión espontánea
Respuesta de Cheekyrascals
Thank you so much for your kind words! We’re absolutely thrilled to hear that our team member was able to resolve the issue quickly and efficiently. It’s great to know her expertise and clear communication made things easy for you — especially over WhatsApp, which we aim to keep as convenient as possible.
Your feedback really means a lot to us, and we’ll be sure to pass on your lovely comments to her — she’ll be delighted to hear she made such a positive impact!
If there’s ever anything more we can help with, don’t hesitate to get in touch.
Warm regards,
The Cheeky Rascals Team
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