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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Equipment ordered was of good quality, however, upon realising two of the items ordered was not suitable (wall&skirting gate mounting kit & associated stairpost mounting kit) we tried to return the it... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The Baby Brezza Bottle Washer Pro is an absolute game-changer for parents- truly worth every penny. It takes all the stress out of bottle cleaning by washing, sterilising, and drying everything with j... Ver más

Valorada con 5 estrellas sobre 5

I bought a buggy board from KiddiesKingdom october last year and the wheels had just started playing up almost a year later. Sophie Baker at cheekyrascals was dealing with my issue. She sent me out so... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The Lascal BuggyBoard Max Plus has genuinely made such a difference. It's so easy to attach to the pushchair, feels really sturdy, and gives my toddler the choice to sit or stand when little legs get... Ver más

Información sobre la empresa

  1. Tienda para bebés
  2. también en la categoría
  3. Juguetería
  4. Tienda de ropa infantil

Escrito por la empresa

Cheeky Rascals supplies mums and dads with brilliant nursery products from across the globe. We bring these products back to the UK for you to buy online, or on the high street, through our network of retailers. As a new mum working and living in France, Selina Russell found lots of innovative parenting products that were unavailable in the UK. Her friends clearly agreed! With each trip back home, she found herself sourcing various bits and pieces for her fellow new mums. Turning this in to a business seemed an obvious next step. Soon enough, armed with a few leaflets, a van full of products and a gut full of ambition, Cheeky Rascals was born.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

95 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

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4,3

Todas las opiniones

(95)

23 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service very helpful on the…

Excellent service very helpful on the telephone and email. I have now used them three times and every time my order has been successful lovely to deal with a company that treat you like human beings and not just computers. Will definitely deal with them again

3 de agosto de 2021
Valorada con 5 estrellas sobre 5

Fantastic customer service!

One of the most helpful companies I’ve ever dealt with. From the minute I purchased the baby Brezza machine they have been nothing but amazing. My baby has had 3 formula changes due to allergies and they have assisted me with the settings every time very quickly, including testing a new prescription formula they didn’t have a setting for. Highly recommend!

15 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. Prompt reply to our query and the service team went above and beyond to order the part we needed.
Thank you very much indeed.
🥰

2 de junio de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great product for great price

Great product for great price, free shipping over £50. Very fast shipping too! One star reduced however, as I had some technical problems with clicking buttons in the payment portion on Chrome (but was fine on Microsoft Edge).

18 de abril de 2021
Valorada con 5 estrellas sobre 5

Brilliant company

Excellent company! I had a small issue with a product that was out of warranty and they sorted it out for me quickly and very efficiently. This was the second pushchair I had bought from them. Would happily recommend them.

22 de enero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

No customer service and no delivery!

I ordered the owlet sock and baby monitor on the 9th Jan for our baby, who was due home on the 16th from the hospital on oxygen and received a message stating it will leave the warehouse within 1 working day and delivered by by royal mail first class. I have received nothing since and chased customer services via email on 14th Jan with no response.

A shocking level of customer service in a highly anxious time.

Took payment very promptly and have received numerous marketing emails since!

An expensive product, which I cannot say works or not as the delivery / customer service is non existent.

20 de enero de 2021
Opinión espontánea
Logotipo de Cheekyrascals

Respuesta de Cheekyrascals

Hello Kevin

We want to apologise for your recent experience, and I am sorry to hear you were less than satisfied with us.

We constantly strive to achieve excellent customer service and high-quality standards so I sorry to hear your complaint and would like the chance to make things right.

Can you please get in touch with me directly at leonie@cheekyrascals.co.uk and forward me your email on the 14th that you sent to Customer Services so that I can follow this up urgently for you today.

Kind regards
Leonie
Marketing Manager Cheeky Rascals

Valorada con 5 estrellas sobre 5

Love to dream website

Bought the love to dream swaddles and they are great my son loves them.
We have had five and they have all came in a timely manner. One of the swaddles was faulty so i emailed the company and they responded very quickly and exchanged the item. I will definitely be continuing to buy my swaddles from this company as my little boy grows.

8 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Returned Item No Money Returned

Emailed them for a returns reference number was given this number. I emailed again to just check i was still able to send back as it had been over a month they confirmed it was all okay to send the item back. I sent the items 2nd class from my local post office. After waiting a long time and no response to email, I rung them on the 22nd of October a long time after sending my item back I was told it was in the warehouse and would be process immediately. 3 weeks down the line an still no refund, now they claim it isn't even in the warehouse. There customer service are rude, useless, and a bunch of liers. Happy to take money from us but not return it. Trading standards aware.
Huge scam.

9 de noviembre de 2020
Opinión espontánea
Logotipo de Cheekyrascals

Respuesta de Cheekyrascals

Hi Bianca

As per our telephone conversation I have processed a full refund. This has been refunded to the card you used for the original purchase.

We will investigate your complaint full to work out what has gone wrong and why you waited so long for a resolution.

We apologise for the wait you have had in getting this issue sorted out and hope that you are now satisfied that this has been resolved satisfactorily.

Thanks
Kerry

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