Chipotle Mexican Grill Opiniones 

Why is everything spicey at Chipotle
Elders can't eat there because everything is spiced. Ruined the chicken bowl for me

On numerous occasions, Chipotle would not have main ingredients such as protein or veggies for various reasons. They don’t offer any compensation, and they “nickel and dime” you. I asked to have my green salsa on the side as opposed to on my entree and was charged an extra $1.60. They also don’t label their extras well. Chipotle could work to improve their customer’s experience to keep and gain longtime customers.

I ordered steak with extra protein and I didn't get it but paid for it. I wanted brow rice and I received lumps of white rice. Pinto beans was substituted for corn. I don't even like corn. I will never eat here again. Your commercials lies.

My recent visit to the Newberg Chipotle was frustrating, and the response from Customer Care left me feeling that my complaint had barely been read.

An employee sharply told me to take my hands off the glass sneeze guard to keep it clean, although the glass was visibly dirty. When I stepped back and rested one hand against the front to steady myself, he again ordered me to remove it. I understand the need for cleanliness. Basic courtesy should be just as standard.

When I asked for a manager, he raised his hands in an exaggerated gesture and pointed both hands at himself. I later learned that he was the General Manager, Lucas Harris. His response struck me as immature and dismissive, particularly from someone responsible for setting the tone for the staff. When I said I was taking a photograph for Customer Care, he walked away and did not return.

Another employee completed my order professionally, and I appreciate her help.

I sent Customer Care a detailed account and specifically asked how the incident would be addressed. Their reply offered a generic apology and a promise to share my feedback with the store. It did not address the manager’s conduct or answer my questions. The cheerful wording felt perfunctory given the concerns I had raised.

Service at this location has been unpredictable, and this experience has made me reluctant to return. I expect courteous service, mature management, and a thoughtful response when a customer takes the time to report a problem. This visit—and the follow-up—fell well short.

Stop there today Mentor Ave Mentor. Totally Digital. No Digital item on me I asked one of the 2 girls working there if they would use their phone to place my order and pay.
The two kids were busy purchasing candy bars from a solicitor and paying with their cash app. I decided let me get the hell out of that nasty butt joint. Many others enters and exits empty handed.
When you don't do Digital I guess it not for us. They have had several out breaks anyway

After ordering through door dash I expected my two burritos to have been made correctly. Both came with extra ingredients which was not ordered, and ingredients missing from the order. For my first time eating I find myself quite disappointed.

Very disappointing experience, especially for what I paid.
I specifically asked for more rice and beans and less meat in my bowl. They definitely gave me less meat, but they didn't bother adding the extra rice and beans I requested. I basically ended up with a smaller, poorly portioned bowl.
I also paid for a large bag of lime chips. When I went to eat them later, I discovered there were very few chips in the bag. There was also no salsa container, and the chips tasted stale.
If you're going to charge today's prices, customers should at least receive the portions and items they ordered and paid for. Between the skimpy bowl, nearly empty bag of stale chips, and missing salsa, this was a bad experience and poor value for the money.

I ordered an online order. First of all i ordered chicken in my bowl and got whatever the hell is in the picture which looks like mystery meat. Second of all, i asked for a side of guacamole and half of it was filled with lettuce. Third of all i got vinaigrette in my bowl that i did not ask for. Fourth of all my bowl was not even filled to the half line and i payed $20, unacceptable. The bottom of my bowl was watery and liquidy from the vinaigrette that I DIDNT ASK FOR. LASTLY MY BOWL HAD BARLEY ANY CORN.

Chipotle on golden triangle was out of white and brown rice. The staff appeared to be careless. Disappointed.

1 star is too many!
I'm being served the same exact food that they served 20 years ago.
The only thing that has changed is the price and it is not worth it!
A bowl of pork and 3 tacos..$34.00.
Bullshit McDonalds!
Ray Croc is suffering even in his grave.

There online ordering system sent order to wrong store and then they would not cancel the order unless I placed another order. Mind you this took me 10-15 mins of arguing with a AI bot and then another 10-15 mins with a live agent. I just went somewhere else, arguing about cancelling a order is ridiculous.

Worse place I’ve ever experienced bought two bowls loaded paid $30 wasn’t worth five dollars gave it to my dog that’s how bad it was and how overrated will never ever in my lifetime. Go back and told my wife for years I’d like to experience it beg mistake, live and learn.

Chipotle has set their system up so that if you order online and they forget to include key parts of that order, too bad sucker. Go tell it on the mountain. Their phone customer service is hilariously indifferent.

Total waste of money. They skimp on the portions of all Ingredients and they are chopping the meat so small it is embarrassing. I can make my own burrito bowl and pay less money and have a quality product. Located on Torrence on Lansing. I will hop over to IN it's a totally different ballgame. Portions are larger and the quality of the food is on point. My family meme we bought this for me, I will not frequent the Lansing Chipotle ever again. Sad!

I'm extremely disappointed in the experience that I had during my visit to chipotle. Not only did the encounter end with your staff being nasty to me and throwing away my order they refused to give me a refund.

I drove back and forth twice after getting home with my order and finding out that they had not added everything that was on the order to the bag but, What WAS added to the bag was very wilted, old and thrown together very sloppily. And I patronize Chipotle often. Not this particular location however.

SO after having driven all the way home and seeing this, I had to drive all the way back to Chipotle to get the missing order item and also ask to get the current item redone. The employee refused insisted that it was our fault that the current item looked as it did because we were five minutes late to pick it up. She also insisted that they had added everything to the bag . There was immediate nastiness and pushback without investigation to anything which was extremely shocking since I'd never experienced anything like this before in all of my time ordering from Chipotle.

The order had not been eaten off of, Not a bite was taken. Especially considering not only did the one item that was in the bag look questionable but the area where the food is prepped was quite obviously a complete mess. We have images.

The employee threw my bag of food with no refund and with accusation that we are the cause of the food looking as it does and insisting that they had our all order items in the bag. So we left Chipotle extremely upset, no food, and accused by your staff for their poor performance. I do intend to let this be known because I cannot believe what we've just experienced.

I order online 2 kids meal they forgot to put beef i called they didn’t refund or send another order or even missing beef for both kids meal!!! They said they will send 2 free coupons on email but i have not received any thing! It was bell and Tatum location

A $30.00 meal , not worth $5.00 !
Babacca Bowl half empty , plus added extra price Queso was not told when I asked .
Steak taco very poor filling , didn’t look fresh !
$3.50 for one coke
Plus tables were dirty, broom and dust pan , leaning on table had to step over .

Paid for guacamole $3 and they put nothing. Thats the biggest sin at Chipotle. No Guac? I should get a free meal not free guacamole on my next order. Guess what? Im never eating here again!

My husband went into the Chipotle in Prescott Valley, Arizona around 5pm yesterday. He said the place was filthy, tables and chairs had not been cleaned, so had to pick the least of the dirty tables to sit at. The people at the counter were rude and when taking his order. When he told the woman at the counter that the ice machine had run out of ice she said "ok" and continued her conversation with the guy behind the counter.

This was on Cambell street in Springfield, Mo. 9/9/26.
It was 5-5:30 dinner time. It was very busy and there was one cook, one register employee and on person taking the orders. The same person taking the orders was building every burrito/order. It was so under staffed it was ridiculous. The chicken and steak got low, so the person taking orders left the counter went back and got chicken and stead out of the warmer and cut up two tubs and the cook stopped cooking and cut up steak. this whole time the order area was vacant because he was back cutting chicken. The workers were amazing and kind, no poor body language. The were doing great work. Shame on Chipotle at this location for being so under staffed at dinner time. Commendations to those working.