Chipotle Mexican Grill Opiniones 

Had not been to Chipotle in months due to often being out of things. Today visited and the rice was watery, portions wee skimpy and not flavorful. I am nit sure what happened with an eatery that I once ate once a week. Will not be returning.

Overall, the food was great for my first time. And, depending on what you order. They can be a great source of proteins. I highly recommend the bowl, though it being their most popular dish. It’s absolutely one of my favorites. I don’t see why they are rated so low, it was genuinely a good experience, quick and easy. The staff was quick and friendly. And traveling out of state up into NYC, despite NYCs headaches for quality food, I personally think they pulled through. Overall, highly recommend if you’re into Mexican cuisine.

Ty at the ridge chipotle was so nice and made our food perfectly he deserves a raise

I enjoy Chipotle’s food, but the rewards system in the mobile app is not user-friendly. During busy times, the line moves quickly, yet redeeming rewards takes far too long. You have to go into the rewards section, search for each reward individually, redeem it, then go back and repeat the process for the next one.

When you’re ordering for a family and buying five or six items, this becomes frustrating and time-consuming. It would be much more convenient if customers could easily view and redeem multiple eligible rewards at once instead of navigating back and forth for every single item. I hope Chipotle improves the app to make the rewards experience faster and simpler, especially for families and larger orders.

This place is one of the worst Ive had. Even though the food is good the service is horrible, I am asking a bowl to go and the server just puts a spoon, literally leaving half of bowl empty when I ask him to please add it right he grabs half spoon of rise and says is all he can do, when my bowl is literally half empty. Then he puts small portions of everything else too and I just leave.

I used to love chipotle. 10 years ago I ate chipotle for 45 days non-stop. Those were the good old days. Now Im lucky to be able to place an order through the buggy app. Extremely horrible customer experience if an order is messed up. Flavor also has gotten worse and more like fast food. Chipotle started the slop bowl concept and now they are the reason people go to places like Naya or Qdoba.

Extremely Dirty Restaurant. Garbage overflow in the container as well as the floor. Dirty counters were customer food is prepared. Dirty seating areas throughout the restaurant. Unacceptable excuses given by the General Manager Muhammad Rios.

Portion sizes are egregious, can make 5x the servings at home for the same price, and better. Paying 2$ for an almost empty bag of stale chips should be illegal.

we ordered ahead of time on the app and once it said it was ready we got to the window and we sat there for ten minutes before they told us we needed to pull back around because it was not ready yet and i told the lady my order was supposed to be ready ten minutes ago and i had a dance competition to go to and she proceeded to still make me pull around and sit in line for another 30 minutes behind all the cars

Quick and delicious - I love the burrito bowls when I'm on the go!

I ordered a steak bowl from the Saginaw Tx restaurant and to trust blindly is an understatement. Don’t trust them. There wasn’t a drop of steak in the bowl. I bought 3 everybody food was subpar. Never again. If you can’t trust people with your food . Just say you’re struggling in your resources. Just let people know . Don’t cheat them. I got $10 worth of food that cost me 60 bucks just horrible

Disappointing online ordering experience at the Mansfield Chipotle at 1971 Hwy 287.

Order was not ready at the scheduled 12:10 pickup. I finally received it at 12:26, after demanding attention. First, after the employee "checked" the online orders being prepapred, I was told that they were working on my order, then when I asked again, I was told they never received my order, so I must have placed it the wrong location. Once I showed my order with their location, the manager was called. The manager found my order, but then placed it in line behind the other orders. I had to insist that they make mine next. The manager never spoke to me and no one ever acknowledged their mistake, or offered an apology. They only responded if I seemed angry.

Employees do not wear name tags, so it is not possible to know who you are dealing with.

I initially went online at Chipotle's customer service to file my complaint and I learned that they recorded my order as delivered "on time" so their system would not allow me to place a complaint. There is also no available support or email option. The company does not seem to want feedback in order to improve.

I go there about once a week but will never return to any Chipotle and I will share my experience with everyone.

The North Fayette location is frequently shut down due to unreliable staffing and you find this out only after driving to pick up food. The Moon Township, PA location has staff members who lack respect for the work they do and clearly don’t care. They are often out of many food options. So disappointed, Chipotle used to be a weekly go to but I am rethinking this.

Proportions were litterally tiny and for how much I’m paying it’s not worth it at all. I’m getting charged 15+ dollars for a bowl that’s barely half filled. Absolutely ridiculous. Do not go to the Boise Idaho , state location… this is a problem every single time.

Best burritos. Need one in Mexico City!

I haven't had chipotle in like 2 years+. Today I decided to get chipotle. I will never eat Chipotle again, it's disgusting & nasty.

I placed an order through the Chipotle app, but it was sent to the wrong location, approximately 25 miles away from where I intended to order. Mistakes happen, so I contacted Pepper through the chat feature for assistance.

I was instructed to place the order again at the correct location. I carefully reviewed everything before submitting the new order, but somehow the app sent it to the same incorrect location again. At this point, I had spent over $32 and still had no tacos.

I contacted Pepper a second time and explained that I had double-checked the location before submitting the order, yet it was still routed incorrectly. I was then told to place another order through the website. By this point, I was no longer interested in risking more money just to get food. I simply wanted a refund.

Unfortunately, I was told that a refund could not be issued and that I would need to place yet another order to offset the previous transactions. That made absolutely no sense to me. I then called customer service and was given essentially the same response.

After getting nowhere, I filed a complaint with the Better Business Bureau. Despite multiple communications back and forth, I still never received a refund for the orders I never received.

As someone who has eaten at Chipotle at least once a week for years, I am extremely disappointed by how this situation was handled. There is no reasonable explanation for why a company of this size cannot refund a customer when its own ordering system repeatedly sends orders to the wrong location. Instead of resolving the issue, I was repeatedly asked to spend more money.

Because of this experience, I will no longer be a customer. The lack of accountability and customer service has been incredibly frustrating and unacceptable.

This is the second time I have visited Chipotle and find their service disappointing. Clear the pan was empty with a little bit of gravy. I asked if they had more. She said that’s enough for Two people. She added what amounts to a large teaspoonful. I asked how much is a double. I paid but I can assure you this is my last visit. Judging from the other resides I see the chain is not doing anything about it. One customer loss is equivalent to ten positive reviews. I guess it doesn’t matter to them.

Went back to this location in Amsterdam NY after a bad experience a couple of months ago to give them a second chance. I will never go back to this location. The potions were small compared to the Saratoga NY. Also, the store was dirty, the one bathroom had no water for the sink, the drink dispensers were empty. The root beer soda was just carbonated water. I had a bowl and in it from one of the ingredients was 2 bay leaves. I know it's used for seasoning but I don't think there supposed to be left in.

We went and ordered take out today … it was a super busy night but the line still moved quickly… the staff was super friendly and helpful … portions were substantial and the food was really good … most of all I was really pleased in how friendly the staff was even though it was a super busy night
Chipotle on westshore blvd… Tampa fl