Chipotle Mexican Grill Opiniones 

Chipotle in 18461 NW 67 Ave. Hialeah. Fl.
This Chipotle has been a huge disappointment, not just once but twice. The food was terrible—everything was cold and tasted old. Even the chips were completely soft and stale instead of fresh and crispy.
What made the experience even worse was the staff. The only positive thing I can say is that one young Hispanic employee was friendly, professional, and seemed to be doing his job correctly. Unfortunately, the rest of the service did not meet basic expectations.
The last time we visited, we thought it was just a bad day and decided to give them another chance. Unfortunately, this visit was exactly the same. At this point, it seems like this is how the restaurant is being managed and how the food is being prepared on a regular basis.
I will never buy from this Chipotle again, even though it is right across from my house. There are too many better options to waste money on cold food and poor service. Very disappointing.

Went to Chipotle in ft Lauderdale, horrible experience. We order three bowls, with rice, protein and veggies. All three bowls were over salty, could not be eaten. Return them back, and was told that's how they are made, the supervisor would not even refund our money.

This Chipotle in Noblesville was filthy. All the tables were unwashed, the floor had food all over, the back cook space was dirty - food, rubber gloves on floor - counters with food all over them, serving counter the same, trash full, napkins empty and one kind of music blasting in the kitchen and a competing, different music playing in dining area.

My wife picked up a couple chipotle bowls and Dove Valley Road and I 17 it taste like it was three days old not fresh at all ordered a bag of chips it was 1/4 full and the chips were stale. Both bowls were half full probably good because I couldn't even eat half a bowl so bad. This is a new restaurant. We were excited to have a chipotle close to us. We will probably give them one more chance, but not really excited about going back again my wife started giving them the order and they put sour cream on my order and she said no slow down that's supposed to be on my order I want guac. So what they do they put guac in a carry-on container, never took the sour cream off or changed it and moved on. It was really like a -5 rating here 11:30 Saturday morning 

I ordered double meat on the app, and barely received any! The taste of the food, wasn't bad, but I felt robbed when I saw the portions.

My wife and I stopped into the worst Chipotle that I have ever visited in Xenia, Ohio. I order a bowl with chicken and asked for a little black beans in my rice and I got a huge spoonful, I asked for veggies and she put 3 on and said she had no more. I said we’d wait and she said the store is out. I asked for lettuce and they had none. As I was paying I noted the take out team had lettuce and pepper veggies and asked if I could get a small cup and was told NO, in a rather rude manner. I asked why and was told those were for paying customers and I paid with a gift card. The manager at this location should be FIRED. Looks like social media will be my goal tonight to hurt this sorry location! So sorry, no discount, no customer service!

Terrible portion size my steak bowl didn't go over the top of the bottom part of the bowl
Wild rice,pintos,steak, fried vegetables,corn , tomatos,sour cream, shredded cheese, lettuce
State College PA 16803 North Atherton Street...

I ordered a three-meat catering platter from the Chipotle on Bee Caves Road in Austin Texas. I paid over $225 before taxes and tip. After unpacking the order and preparing to serve our guests, we discovered that one of the meats was completely missing.

I called the store expecting the issue to be resolved quickly, but instead I was met with resistance from the manager (AJ). Rather than listening to my concerns, he insisted that the missing meat was “definitely in there,” making me feel as though I was trying to get free food—which was absolutely not the case. To make matters worse, he ended the conversation by hanging up on me.

I understand that mistakes happen, especially with large catering orders. What matters is how those mistakes are handled. Unfortunately, the lack of accountability, poor customer service, and disrespectful treatment turned an already frustrating situation into an unacceptable experience.

When customers spend hundreds of dollars on catering, they deserve accurate orders and professional service. I hope Chipotle takes steps to improve both its order accuracy and the way customer concerns are handled.

I had a chicken bowl today. The portions are getting smaller,and the prices are getting higher.

BE AWARE: If you receive an offer from Chipotle on your Rewards list account stating 50% off an entrée, 815 points, meaning that you can get an entrée for 50% off the required points, don’t believe it. After you activate the offer, receive a QR code, and then go to the restaurant to get your entrée for 815 points only, they will charge you the other half in money, so you will be using your points and your dollars to get it even when the Terms and Conditions states: Limit one FREE item per customer.

It happened to me and I have sent multiple emails to Chipotle asking to refund my money or redeposit 815 points to my account, but the customer service employees keep saying that the “free item per customer” means that the customer needs to pay too for the other half. That is not specified on the Terms and Conditions. It is unbelievable! I can’t believe what Chipotle is doing to its customers, and I can’t believe that the customer service employees answering emails don’t care about the customers. None of the people I sent the emails care about the loyal, long-time, rewards customers. And other thing, if two of the entrées were allowed to buy, you will end up using 1,630 points instead of the regular 1,625 points required, and you will be spending a little bit more money, too. It already happened to me. So, there is no real offer. It is a rip off. It is misleading customers. It is false advertisement. I am extremely disappointed at Chipotle and its customer’s service employees who are answering emails, who, as I said before, don’t care about customers.

so here's a problem I had today. I decided to provide lunch for the office I work in, just to show how much they mean to me. Anyway, back on track, I ordered the triple catering. Well door dash apparently delivers for them, this being said when the food was delivered to me I did not get any steak. so I reach out to Chipotle to see what happened. Sam the person who answered went back and checked the cameras and said the steak was in the boxes they packed. Then he points the finger at the door dash driver. So I reach out to the door dash driver and he said " Chipotle brought the order out to him and he just drove it right over to the office." he also said Chipotle dropped the ball on this. So I call Chipotle back and Sam said I would have to contact door dash support to get a refund. So I did that as well. Now door dash says I payed Chipotle that they are responsible for refund. This is the stupidest BS I have been through in such a long time. As a former restaurant manager for 21 years, I know you try to make things right. Well Sam did not even try to make anything better. I can say you lost another customer today because no one wants to refund or even replace what I never received. SMH I will contact Chipotle corporate office because SOMEONE SHOULD HAVE TRIED TO RESOLVE THE MATTER NOT POINT THE FINGER! I am not happy about this and I will write bad reviews until this matter is RIGHT!

The food was very cold and the sauce was basically water. Did not live up to what people say about it. Nearly no meat to anything else. The only good thing was the people working there were nice.

Overall. :(

This restaurant has been hit or miss since opening the Martinsville location. Last night, my vegetables were burnt, with large burnt pieces throughout the meal. If the restaurant closes at 10 PM, fresh food should continue to be prepared and monitored until closing time. Consistency and food quality really matter, especially for paying customers.

My husband and I have always been loyal customers to the UTC Chipotle location, and we honestly thought Chipotle was one of the better food options at UTC. However, today I had a very upsetting experience.

I rarely leave negative reviews, but this truly bothered me. We ordered two bowls, and I ate about one-third of mine at the restaurant and took the rest home. When I reopened my bowl at home and took the first bite, I discovered a cooked bug with legs and wings in my meal.

I am currently pregnant, and the experience was so disturbing that it caused me to vomit several times. Finding something like this in food is completely unacceptable.

We are extremely disappointed and have lost our trust in this location. Unfortunately, we will not be coming back for Chipotle meals anymore.

Had scheduled an interview a week prior. Day prior, had a reminder, for said interview and took a day off. And not even 2 hour before, going too the interview canceled the interview.

Full day of work lost and was not even given a reason.

I went to a location in Fayetteville Arkansas and ask how much where there can drinks, the manager came up to me and kick me out saying this restaurant is only for rich people.

I stopped in Monday night before they close and ordered a Burrito bowl.I think I should have gotten pico on the steak instead of sour cream. I ended up getting food poisoning.I think that will probably be my last time I eat there. The staff were ok.

Terribly managed. Terrible food, terrible emoloyees. Avoid this Chipotle unless you want to experience the worst Chipotle in America. Horrible!

I’m at your location in Dallas on London do Johnson Hwy in Dallas Tx. I arrived at 4:08. It is now 4:32 and I’m no where near the front of the line. 4 ppl in the store is insane. When o come and the place is saturated with employees it still takes a long time to be served. I’m absolutely out done with this. After a long day of work all I want is Togo home and eat. It’s a bummer to stand and walk a 10 hr shift and get here and be greeted with mediocre service…

Gone probably 50 times at this point and the consistency is what keeps me coming back. Doesn't matter which location the chicken bowl I get tastes the same in Chicago as it did in Austin. For a fast casual chain that size that's actually impressive. The line moves fast once you're in it. Takes maybe 3 minutes from ordering to paying even when it's busy. And the portions are not messing around - one bowl genuinely keeps me full for hours, which at that price point is hard to beat.

Started customizing more recently, extra fajita veggies, light rice, double salsa - they never complain, never charge extra for most of it. Guy at my usual spot remembered my order after like the third visit. Small thing but it sticks.