Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Terrible app. From inexplicable deductions/charges to failed withdrawals and horrendous exchange rates. It almost seems like once you deposit your money with them, it is no longer yours. Avoid Chip... Ver más

Valorada con 1 estrellas sobre 5

The app is a useless app they deduct my money telling me lien when I did not borrow money from them they are thief I am closing my account with them they are thief

Valorada con 1 estrellas sobre 5

They just kept deducting my money, with the excuse of maintenance yet I couldn't use the dollar virtual card. It's like you're stuck once you're on the app. I don't recommend at all.

Valorada con 4 estrellas sobre 5

Pros: Although, I'm new to Chipper, my experience so far is not bad, especially executing online shopping with my dollars card - it's superb. Cons: 1. Exchange rate is higher 2. Till now,... Ver más

Información sobre la empresa

  1. Servicio financiero no bancario

Escrito por la empresa

Send and receive money across Africa the fast and easy way with free transfers and the lowest cross-border rates. From Virtual Cards to Investment options, enjoy amazing products and services to improve your financial lifestyle.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

382 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 3% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,4

Todas las opiniones

(382)

30 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

The New Chippercash debit card Uganda

I used my ChipperCash debit card to pay for an online transaction on December 17th; the transaction was declined, so the item was never purchased, but the funds were removed from my account and not returned even after the 30-day waiting period they claim is mandatory. I have been back and forth with over 9 reps and a unbelievable 36 conversations trying to sort out this issue. I have had some withdrawal issues in the past, and they were usually resolved in a day or so. I honestly started out very patient with the app because they are a new service in Uganda, and as a software developer, I understand technical issues, but now I realize the way they operate feels more like a scam from a small, unprofessional, and inexperienced group of people. I was trying to recover 560,000 ush ($150), but now I'm just totally lost!

16 de enero de 2023
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey!

No, you are not lost at all. We will make sure this is resolved and your confidence restored in us.
We will be requesting more information directly to you. Please fill this and let us assist you further. Kindly make sure to add your chipper tag.
Sincere apologies for the delay and this experience.

The Chipper Cash Team.

Valorada con 1 estrellas sobre 5

I received money from a p2p trader on…

I received money from a p2p trader from binance to my chippercash yesterday, I tried to cash out and it failed, however after about 5minutes of the failed cashout,the money disappeared from my chipper account, tried to talk to support and all they kept telling me is we will look into it and let u know when something comes up. After one support team member asked me to comfirm my location, I was prompted to check my security settings only to find an unauthorized device logged into my account from Lagos Nigeria, I reported the case and my account has since been restricted but no response from support in on for how long this will take to investigate and no explanation on how my money disappeared from my account. Iam totally disappointed in chipper cash because this is not the first time iam having cashout problems.

18 de enero de 2023
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey there!

We are really concerned to see this.
Could you please send an email to support@chippercash.com so we can assist you further?
Sincere apologies for the experience and we would be on standby to hear more from you.

Thank you.
The Chipper Cash Team.

Valorada con 5 estrellas sobre 5

Thanks, chipper cash

it's been wonderful so far with chipper cash. With the setback I had on the app due to my fault, they communicated with me throughout so as to get my account back. Good customer service.

11 de enero de 2023
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello Oluwaseyi,

We are excited to see this and learn that your account is working fine now. Thank you so much for the kind words and for being a part of the Chipper Cash family. 💜

The Chipper Cash Team.

Valorada con 1 estrellas sobre 5

Chipper app a closed ponzi scheme in crypto trading..…

Things were going smoothly on this app until I attempted to buy BTC crypto currency this week.
Apparently the app notes that "there charge no transaction fees" just to set you up!

As the price of the BTC coins appreciated on the open market in the last few days by more than 10%, I tried to cash out by selling my BTC.
Only to find that what they call their sell rate, is well below the market price of the coin by more than 10%! And this keeps changing as the price of the coin appreciates!

Essentially you cannot make a profit on this app in Crypto (BTC) even when the actual price of your holdings rises up above 10%.

The app kept warning I do not have sufficient coin balance even as the actual price of the coin on all open market platforms appreciated! The BTC value it claims I have left is still below the value I bought by more than 10% despite the rally in market prices of the coins.

With crypto the app is a closed ponzi scheme if you ask me!
And all this happened today 14th January 2023!

Check any other crypto trading apps and then check out chipper at current crypto prices, you will get what am saying .

13 de enero de 2023
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey there!

Thank you so much for sharing this with us and letting us know about your experience. We would love to share more feedback on this and further engage you.
Please send us an email to support@chippercash.com with your chipper tag and details as shared here.

Thank you.
The Chipper Cash Team.

Valorada con 5 estrellas sobre 5

It was quickly sorted and response was…

It was quickly sorted and response was professional

12 de enero de 2023
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey Elvis,

Thank you so much for letting us know about this. We are happy the issue was resolved.
Have a beautiful week ahead.

The Chipper Cash Team.

Valorada con 1 estrellas sobre 5

Horrible customer service

Horrible customer service. I tried to use the app but the platform rejected my identification during verification. Due to this, I wasn't able to make use of the account. Since then, I have been contacting customer service via chat and email to try get the account deleted and my data removed from the platform. And the customer service reps have been taking me round in circles and refusing to delete my data. This is absolutely wrong. The platform has sensitive personal data which they collect during sign up and once you want it deleted they basically ignore you or refuse to help. Horrible!!!

Edit: To address the generic response I received from Chippercash, I have shared my tag multiple times with your customer service reps. They either ignore the messages or just take me round in circles. I wouldn't advise anyone to subscribe to this platform at all. It is more stress than it is worth.

21 de diciembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey there!

We are truly concerned to see this and would love to be of assistance on this. Please share your Chipper tag via https://chipper.help so we can make things right.

Thank you
The Chipper Cash Team.

Valorada con 1 estrellas sobre 5

I created an account with them and was denied access to get verified

I created an account with them and got verified when I tried to claim my card I was asked to upload my ID 3 days after uploading my it got rejected when I tried to upload it again I got a error message that
permission was denied it's really frustrating

24 de diciembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello Sogho,

Thank you so much for sharing this feedback with us. We sincerely apologise for the experience and would love to look into this further if it is still pending.
Please send an email to support@chippercash.com for assistance.

Thank you.
The Chipper Cash Team.

Valorada con 4 estrellas sobre 5

Send & receive money for free I like it…

Send & receive money for free I like it
My cash out was pending but after some days they they brought it back to my wallet.
But improve in your pending cash out it take you long for sure

20 de diciembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey Patrick,

Thank you so much for the feedback and we are glad to see this issue was resolved. We assure you of amazing services now and always.

The Chipper Cash Team

Valorada con 2 estrellas sobre 5

I'm trying to complete my verification…

I'm trying to complete my verification process so I can create my virtual card and I have submitted all the necessary documents.. yet still for 3 days verification status (pending)..
Please how long does this process take

12 de diciembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello Tyson, we'd like to look into this right away. Please share your chipper tag via https://chipper.help so we can follow up.

Valorada con 2 estrellas sobre 5

App crashes or does not even open

the App crashes or does not even open for weeks like, the virtual card is good but what is the point if the app wont open

30 de noviembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello Jessica,

Thank you so much for reaching out and sharing this feedback. We would love to look into the challenge you are experiencing with the app and ensure it is fixed. Please send an email to support@chippercash.com with your user details and probably a screenshot of any error.

Thank you so much.
The Chipper Cash Team.

Valorada con 1 estrellas sobre 5

Bad service I converted NGN to dollar…

Bad service I converted NGN to dollar at dey rate 6000 NGN to dollars which was 7.40 dollar and I wanted to withdraw my 7.40 dollar only to find out that I am left with 4700 NGN

20 de noviembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello Ademoye,

Thank you for sharing the feedback with us. We would love to share more details on the dynamics of this kind of transaction. Please send us an email to support@chippercash.com

Thank you.
The Chipper Cash Team. 💜

Valorada con 1 estrellas sobre 5

Not advisable. The app downright stinks

There's hardly any thing you can do on the app without unnecessary time-wasting friction along the way. The app in many cases is always down with one issue or another, interrupting business
Chipper Cash and their services are not a reliable choice for any serious business man. Not mentioning their subpar customer service. It just stinks. If you've got an urgent business to do i advise you go elsewhere. Chipper Cash will readily disappoint you and mess you up.

16 de noviembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey there!

We are concerned to see this and also deeply appreciate the feedback shared. We sincerely apologise for the experience you must have had based on this review and would want to assure you that this is taken very seriously.
We are already taking active steps to improve on all highlighted areas and if possible, we would love to follow up with you to get more insights. Once again, thank you so much.

The Chipper Cash Team. 💜

Valorada con 4 estrellas sobre 5

My ID has been verified

It has been resolved and I’m now verified. Thanks

I tried verifying my ID with both NIN and my passport at different times but I keep getting can’t be verified try again later. This is after several attempts and it is so annoying. I sent a message via chat and I’m yet to get a reply.

16 de noviembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello Oyeronke,

Thank you so much for the feedback on this.
We would love to confirm if this has been resolved now. Kindly send an email to support@chippercash.com with your chipper tag if it is still pending.

Thank you.
The Chipper Cash Team, 💜

Valorada con 1 estrellas sobre 5

They wont verify my documents

They won't verify my document
After many attempts
I really need the usd virtual
Please i need assistance

2 de noviembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello David,

We sincerely apologise for the experience with this. We noticed you had been sent a message in-app which you are yet to respond to.
Kindly share feedback on that so further support can be provided.

Thank you.
The Chipper Cash Team. 💜

Valorada con 5 estrellas sobre 5

I am able to send and receive money…

I am able to send and receive money intsantly.

13 de noviembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello Liya,

We are super excited to see this. We appreciate the feedback.

Thank you.
The Chipper Cash Team. 💜

Valorada con 1 estrellas sobre 5

I would rate it zero if possible

I would rate it zero if possible, I'm so disappointed with this app I won't lie. I was close to calling it a scam. A whole month my money was pending. And they don't answer emails, their inbox or even Facebook. You suffer on your own. Bs app

14 de octubre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey there!

We are concerned to see this and would be more than happy to assist with whatever the issue might be.
Please share your Chipper tag via https://chipper.help so we can look into this right away.

Thank you.
The Chipper Cash Team. 💜

Valorada con 5 estrellas sobre 5

Reliable service

10 de noviembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hey there!

This just made our day! We appreciate the feedback.

Thank you.
The Chipper Cash Team. 💜

Valorada con 5 estrellas sobre 5

Sending cash experience

The process of sending money was simple and straightforward. Chipper cash offers the unique facility of showing you how much currency you will be sending to your recipient in their country before you confirm the transaction. This ensures you send the exact amount you had planned. Excellent service!

8 de noviembre de 2022
Opinión espontánea
Logotipo de Chipper Cash

Respuesta de Chipper Cash

Hello Nuwa,

Feedback like this truly keeps us motivated and eager to keep pressing with ground-breaking features and positively impacting all users - one transaction at a time.

Thank you.
The Chipper Cash Team. 💜

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más