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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We’ve had a brilliant experience with CircleLoop, and a big part of that comes down to the service we received from Imogen. She was incredibly helpful when we were looking at building out o... Ver más

Valorada con 5 estrellas sobre 5

Circle loop is the fourth business phone provider I’ve used and thankfully feels like the last. The set up of the trial and Account was effortless and the mobile and desktop apps are integrated brilli... Ver más

Valorada con 5 estrellas sobre 5

The Software is so clean and simple for the desktop and Andriod. I think it's the best voip ip system i've ever used and it's by far the easiest. The options are endless and it really makes life... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We've been using Circleloop since 2017 and it has saved us thousands of pounds since we left BT. We love the numerous online features and it can be used whilst working abroad. A no-brainer for any bus... Ver más

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones
  2. Servicio de telefonía e Internet
  3. Proveedor de software

Escrito por la empresa

High Quality & Reliable Business Phone System In The Cloud With Unlimited UK Calls & User Friendly Features. No Contract. No Line Rental. Simple Desktop & Mobile Apps.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

187 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 16% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Superb Service and Support

Superb, quick service. I raised a ticket for an error in my account and they resolved within 2 minutes of me pressing send. Really great experience. Thank you!

19 de junio de 2020
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Happy to hear how the Customer Success Team have solved your query. Thank you Henry for your review.

Valorada con 5 estrellas sobre 5

Excellent product, excellent customer service!

We've had great customer experience and interaction from CircleLoop. The system is brilliant, so easy to set up and use! We've been using this for a team of 10 Helpdesk members set up for our Mutual Aid group, so they all work from home, using CircleLoop to make and receive calls and SMS. Thanks CircleLoop!

10 de junio de 2020
Opinión espontánea
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Respuesta de CircleLoop

Thank you, for the fantastic feedback. Nice to hear you are getting the most out of CircleLoop's features and it's helped you adapt during this current climate.

Valorada con 5 estrellas sobre 5

CircleLoop is a great service that…

CircleLoop is a great service that enabled us to provide a safe, continuity of care for all of our families during the pandemic. I couldn't recommend them more highly.

8 de junio de 2020
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Fantastic to hear! Glad we could help during this pandemic. Thank you for your feedback

Valorada con 5 estrellas sobre 5

I used Circleloop as part of a local…

I used Circleloop as part of a local group set up to help residents during the UK coronavirus lockdown. Circleloop kindly offered me the service to help our community. I had never used VOIP before. The interface was very easy to set up and use on laptop and phone. The speech to text feature which emails messages left via voicemail is great. The staff I spoke to on the phone were fantastic; everyone I spoke to was friendly, informative and supported me with anything I needed. I highly recommend anyone looking for a solution for their business to give Circleloop a call!

8 de junio de 2020
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Thanks Georgina for the great feedback. We are glad to hear how CircleLoop helped during this tough time!

Valorada con 1 estrellas sobre 5

Not reliable or to be trusted

This is a mistake joining this organisation my main business phone number has been miss directed and I have lost business, the customer service is bad as you have to email or leave a message. Whilst it has worked initially calls get miss directed lost delayed and you have no idea it is not working until a customer complains etc.
This system is not robust and appears to have major bugs in it

5 de junio de 2020
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Thanks for your feedback. Your account had a redirect to a 0330 number in place which is owned by Yay.com. I believe the team have assisted you now with this but this was put in place by your own team.

The Customer Success Team are available from 9am - 5:30pm and can assist on a range of issues. In this instance your call fell outside of these times and reached our voicemail.

If you require any further assistance please contact the team on 03330506070. I would appreciate it if you could reconsider your review based on the information above?

Thanks
Dylan Walsh
Operations Manager - CircleLoop

Valorada con 5 estrellas sobre 5

Great calling application

Been using Circleloop for some time now, really useful tool, couldn't recommend it more highly. Had some problems recently and the support team were very quick and helpful. Special thanks to Zac and Matt for their support!

24 de abril de 2020
Opinión espontánea
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Respuesta de CircleLoop

We really appreciate your feedback, it's fantastic to hear you would recommend us. Thanks, Will!

Valorada con 5 estrellas sobre 5

Amazing customer service and amazing…

Amazing customer service and amazing product. We wouldn't be able to do what we do without circle loop. It enables our field care team to look after their clients and remain in constant communication, no need for desk phones, all from their mobile apps. And they are doing everything they can to improve the product daily.

15 de abril de 2020
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Thank you Mahdi for the review, It is great to hear how CircleLoop has benefited your business . We pride ourselves on innovation, so we really appreciate your feedback!

Valorada con 5 estrellas sobre 5

Absolutely love Circle Loop

Absolutely love Circle Loop! Amazing product and service! Just wish I had found it sooner.

19 de febrero de 2020
Opinión espontánea
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Respuesta de CircleLoop

Thanks for your review, nice to hear you are loving CircleLoop we really appreciate it!

Valorada con 5 estrellas sobre 5

Amazing customer service and as always

Amazing customer service and as always. They are great at what they do, Zac from customer service dealt with my query fast and effectively, would strongly recommend using this company for VOIP i already have two accounts with them and this is my third! Great doing business with you and i hope you have every success in the future!

15 de enero de 2020
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Thanks so much for the review, the kind words you have shared gives the team great joy. Pleasure working with you also and we hope you to have you as a CircleLoop user for a long time!

Valorada con 5 estrellas sobre 5

Highly recommended for business owners and self employed...

I've been with Circleloop for about a year now and would thoroughly recommend them to owners of small businesses. Particularly if owners are on the move and out of the office. It has taken us a while to fully understand the ins and outs of the complete suite of call routing/answering functions but so far there has always been a solution somewhere to meet our needs. Support has been very helpful and quick to respond with advice (Kieran is very helpful). Adding new numbers and porting new numbers into the account has been incredibly straight forward too. Above all though, there are no scary contracts and the service is very cost effective. Great service, great product, highly recommended.

8 de enero de 2020
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Hearing the brilliant feedback reinsure us we are doing the right thing! We love to hear how the CircleLoop features are helping your business. Thanks for the review Ian!

Valorada con 4 estrellas sobre 5

The only reason I'm rating this 4 stars…

The only reason I'm rating this 4 stars is because I think that CircleLoop lacks a lot of features that bigger VOIP systems have.

Overall, CircleLoop does what it does incredibly well and you have the advantage to add mobile numbers which is great!

I also really think that CircleLoop need to accept more than one method of payment (at the moment this is card)!

28 de diciembre de 2019
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Thank you for the review Alex, we are continuously looking to improve and we will take feedback into consideration. We are always adding new features to CircleLoop so keep an eye on our blog where we share the latest news and updates. https://blog.circleloop.com/ or you get in touch and a member of our team would be happy to show you any of the new features. We also accept Direct Debit payments, to find out more please visit https://blog.circleloop.com/directdebit.

Valorada con 5 estrellas sobre 5

Great platform and service

Our company has been using Circleloop for a little while now and we could not be happier with the system or the service we receive from the team at Circleloop!

Circleloop is packed full of great features that are extremely easy to set up and maintain/change as and when you need to.

It is great that agents are able to take a call in the office, out on-site or even working from home and the apps across the different platforms look and work in the same way so it is easier for teams to be more mobile.

14 de diciembre de 2019
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

We're so happy you're enjoying CircleLoop! Thanks for leaving us the review and letting us know how it's helping your business out- we really appreciate it!

Valorada con 5 estrellas sobre 5

The Software is so clean and simple for…

The Software is so clean and simple for the desktop and Andriod. I think it's the best voip ip system i've ever used and it's by far the easiest.

The options are endless and it really makes life easy knowing that i can add, assign and make alterations instantly, I've found what i've been looking for...

Integrations are useful and i don't think i'd be going anywhere else for the foreseeable future!

27 de noviembre de 2019
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Thanks so much for this review Lawrence, we're really glad you're enjoying CircleLoop and can't wait to keep working with you in the future!

Valorada con 3 estrellas sobre 5

Great idea and back end system is very…

Great idea and back end system is very good, unfortunately i experience countless drop calls so had to cancel

18 de noviembre de 2019
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Thanks for leaving a review Wayne! We're really sorry to hear that, we can help with call quality in a number of ways so please get in touch and a member of our team would be happy to help!

Valorada con 5 estrellas sobre 5

Flawless!

It's been more than a year I've been with Circleloop, and the service has only got better. The pricing structure and customer service is great! Impressed with the timely app updates, which is user friendly. They've also been very accommodating with requests that other telecom companies would possibly decline. Thank you!

14 de noviembre de 2019
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Thank you for being such a loyal customer! We really look forward to helping you as much as possible in the future.

Valorada con 5 estrellas sobre 5

Great system and service!!!!!

We have found the Circle Loop system to be excellent and would recommend it to anyone the customer service is great!

29 de agosto de 2019
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

We work really hard to provide great customer service so this review really means a lot, thanks!

Valorada con 5 estrellas sobre 5

Excellent Company & Support

We've been working with CircleLoop over the last few months to test their softphone solution as well as configure various of our handsets to work with their product. We've now moved over our ~50 strong team to become entirely dependent on CircleLoop.

Throughout the last few months, CircleLoop have continued to go the extra mile in terms of providing support for configuring handsets, providing advice with Quality of Service and much more. Their support team are insightful and always on hand to help.

Most importantly, as a developing tech offering, CircleLoop have demonstrated they're open to ideas from users. We've been more than happy to give suggestions that are now roadmapped and take on board their advice on how to best utilise features.

12 de agosto de 2019
Opinión espontánea
Logotipo de CircleLoop

Respuesta de CircleLoop

Thanks for leaving this review Peter, it means a lot to us! Some of the best ideas come from CircleLoop users , and so we really do love hearing any ideas and suggestions!

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