City Accommodations RE Limited Opiniones 

495
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very dissatisfied and alarmed at the way this company operate. Picked up keys on Saturday to move into new property. Despite the attempts of three people, we could not open the front door at all. Phon... Ver más

Valorada con 5 estrellas sobre 5

Very much recommend! When I was struggling to find a room, Giulio helped very quickly. From offering a virtual viewing to make sure I didn’t fall behind other clients to meeting us in a heatwave to vi... Ver más

Valorada con 1 estrellas sobre 5

Do not use them!!! It’s a scam!! They steal your money, me and my friend put a holding deposit down being told it was a tenancy agreement but turned out it was a licence, they can give you one weeks n... Ver más

Valorada con 5 estrellas sobre 5

Put an enquiry in on Thursday night in spare room, got a virtual viewing Friday lunch time. Dominik gave me additional information and went the extra mile for me given my particular circumstances and... Ver más

Información sobre la empresa

  1. Viajes y vacaciones

Escrito por la empresa

Are you are looking for a long-term staying room in London? City Accommodations can be your one-stop solution. Our rooms are fully furnished and our contracts include all bills and Council Tax, and located in the most glamorous locations. We also make sure that the people you will be sharing your house with are young professionals like you.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

495 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 28% de las opiniones negativas

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4,2

Todas las opiniones

(495)

57 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Julian was super helpful and responsive…

Julian was super helpful and responsive to all of my enquiries. Made me feel very at ease with the whole process. Thanks Julian!

23 de noviembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Thank you for taking time to leave a review for us, Taylor. It's lovely to hear!

Valorada con 5 estrellas sobre 5

Julian was very friendly and helpful…

Julian was very friendly and helpful answering any questions.

22 de noviembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Taking you for taking time to share your experience with us. We will pass the feedback to Julian.

Valorada con 4 estrellas sobre 5

My recent experience with City…

My recent experience with City Accommodations was excellent, thanks in no small part to Julian's outstanding assistance. From the beginning, Julian was prompt, knowledgeable, and efficient in helping me find the perfect accommodation to suit my needs. His recommendations were spot-on, and his attention to detail made the entire booking process hassle-free.

The accommodations themselves were fantastic—clean, comfortable, and well-located. Overall, I highly recommend City accommodations for their top-notch service, and a special thanks to Julian for making the experience so smooth and enjoyable. I'll definitely be returning for future bookings.

10 de noviembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

That's fantastic to hear, Johan. Your feedback is highly appreciated. Thank you!

Valorada con 5 estrellas sobre 5

Great service by Julian

My point of contact was Julian. The process was easy to follow and he made the whole experience personalised. From initial contact to property viewing, admin process till the end. I would highly recommend him and his company for the service.

12 de noviembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

That's very nice to hear, Yousha. Thank you for your feedback.

Valorada con 4 estrellas sobre 5

She was really helpful

She was really helpful, honest and showed me around the place. The room was exactly like the pictures and was kept neat and clean

7 de noviembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Glad to hear you had a positive experience with us, Himanshi.

Valorada con 5 estrellas sobre 5

Really good costumer service

Really good costumer service, actually helped very much

7 de noviembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Thank you for your kind review, Gabriel. It is appreciated!

Valorada con 5 estrellas sobre 5

Julian is super helpful

Julian is super helpful and super nice adviser! He always try to fix every problem and very patient with every questions (cause I got a lot)

9 de noviembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Thank you for the kind review. We will be sure to let Julian know his work is appreciated.

Valorada con 4 estrellas sobre 5

Ksusha was very helpful and informative…

Ksusha was very helpful and informative during the viewing and singing process

20 de octubre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

We greatly appreciate for taking the time to write us a kind review Nick.

Valorada con 5 estrellas sobre 5

I had a good experience with City…

I had a good experience with City accommodations I rented a room with Oksana, flat was in good conduction and flatmates are friendly, very happy with my choice, would recommend to my friends!

2 de agosto de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Thank you for your lovely review Caterina.

Valorada con 5 estrellas sobre 5

Easy process

Easy process. Julian has been always available and willing to help

10 de octubre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Thank you for taking time to leave a feedback, Claudio. It is appreciated.

Valorada con 5 estrellas sobre 5

My experience with Julian was a great…

My experience with Julian was a great one, I got off to see the apartment and I am settling in gradually, overall great guy, responsive at all times.

1 de octubre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Thank you so much for your review, Nhoyidi. We are so glad to hear about your positive experience with our team.

Valorada con 5 estrellas sobre 5

Great support by Julian

There was some misunderstanding about my room and my move in date but Julian was incredibly helpful and thanks to him it all ended well. He was very responsive and sorted the issue very quickly.

10 de octubre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Happy to see that our company has been able to meet your expectations Aderonke, thank you for the feedback.

Valorada con 5 estrellas sobre 5

Very good experience

My experience with Julian was fantastic, good comunication, got the job done fast

10 de octubre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Fantastic to hear that, Andrea. Thank you for taking the time to write us a review.

Valorada con 5 estrellas sobre 5

I'm very satisfied

I'm very satisfied with the service l received from City Accomodations during my search. I had the chance to be assisted directly by Francesco with professional and reliable attitude, always available to provide details and informations during the process. Very easy steps and communication with the rest of the team, very fast reference check!

27 de septiembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Thank you for taking time to leave a review for us Stefano. It's appreciated!

Valorada con 4 estrellas sobre 5

Good experience so far

Swift responses, available for viewings, agent Julian was great in sorting out some miscommunications quickly. Good experience so far.

26 de septiembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

That's great to hear! Thank you!

Valorada con 1 estrellas sobre 5

Bad state of the flat but good communication with agency

Although I had good communication with the teams, it cannot compensate for how the flat looked like when moving in and the delay in sorting out all these issues. If you also have higher standards than sleeping and showering in black mold and waiting for basic things to be repaired more than a week, I would look for other agencies.

Starting with good communications with the agent Francesco and with the admin team. Francesco was available and open to negotiate and accommodate our preferences. Also the admin team has been very quick to reply.

However, the property was in a very bad condition at the viewing, very dirty, mold and some broken things, which we directly reported via Francesco and to the admin and property management teams. Nothing of what we reported had been solved when we moved in one week later, my room was in an extremely bad state. There had been no cleaning done whatsoever, things and dirt everywhere, and I found black mold behind the bed. It was quite obvious that the agency had not been there or even had a look at the photos from the previous occupant. The flat in general was extremely dirty, black mold in the bathroom as well as bedroom, dead insects in the kitchen, dish wahser and many other things broken/not working, etcetc...

We have provided an Excel file with descriptions and pictures of everything in need of fixing, as well as emailed and called constantly to try to get it all sorted out - getting nice and quick replies but no action. Now we have been waiting more than a week for the cleaning we pay for and for a handyman coming to fix all things. The only reason I can sleep in my room and cook in the kitchen is because I myself cleaned, payed professional carpet cleaning and removed the mold myself - and because all five in the household took hours to clean the kitchen and bathrooms.

Being a landlord myself, I am quite upset about the state of the property - which is ofc up to the previous occupants - but also surprised the landlord and agency are not acutely concerned. I would in this situation of course have hired someone the same day to take away the mold since it is health-damaging to sleep in and if the handyman and cleaners were not available within two days, just find someone else but pay a bit extra or take it from previous occupants' deposits.

25 de septiembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Dear Desire,

Thank you for your feedback.

We believe that our property manager has replied and addressed your reports within a reasonable time frame, given that there are also other parties involved, and a reasonable time should be given when repairs are arranged.

In regards to the reported mould, please note that it is the occupants responsibility to ventilate the property in order to prevent mould. A contractor was anyway arranged to resolve the issue and it was confirmed by you that you were satisfied with the outcome and that indeed the property manager assisted in resolving almost all reports. Some were still outstanding at the time, as they were pending the owners approval, but were then arranged as soon as approval was granted.
A refund in regards to the cleaning was also processed to you.

It is worth mentioning the level of attention and objectives that has been applied when dealing with this on our side and the disrespect from your side, stating that we are not "acutely concerned", given the large amount of time invested and the constant updates from our side in relation to these matter.

Valorada con 4 estrellas sobre 5

Renting as a couple in London

Francesco was a great agent in helping my partner find a place to stay and very accommodating considering we are a couple and it is very hard to find something in London with our budget. He answered all of our questions wonderfully and had a very friendly and nice demeanour. However, we were pressed to take the property before we even got to view it because of time constraints on their side as well as the admin team rushing us which felt a bit uncomfortable, other than that great service!

25 de septiembre de 2023
Opinión espontánea
Logotipo de City Accommodations RE Limited

Respuesta de City Accommodations RE Limited

Thank you for sharing your experience, Tasnim. It's appreciated!

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