Clearwell Mobility Opiniones 

I ordered a riser-recliner chair for my mother from this company. We were told that the delivery time would be in three months, but decided to wait, as my mother really wanted (and needed) the chair. After 3 months Clearwell contacted us, saying that the chair was ready, but had been made in the wrong colour. So we had a number of options, given to us as a "take it or leave it": accept the wrong colour chair - although they would give us a risible £50 discount, take a refund - which would mean another 3 month wait for a chair, or wait another 3 months for another chair. I suggested lending my mother a chair from one of the shops until the new chair was ready: this was deemed inappropriate, since this would apparently make the chair unusable due to covid. Although the service staff in the store were extremely apologetic and as helpful as possible, the director of the company was rude, abrasive and exceptionally unhelpful; he clearly had no idea about customer satisfaction or why my mother wanted the correct colour after a 3-month wait. I seriously do not recommend having anything to do with this company, just in case things go wrong - the director will not help.
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Oh dear, oh dear, oh dear. I've read the reply from Clearwell. It's disappointing that a company has to bend the truth to try and defend itself. Let's clarify the issue here:
1) I suggested that my mother be supplied with a used chair in the interim period while the correct colour chair was manufactured. This suggestion was so that my mother, who was in dire need of a chair to help her stand up after sitting down. I never demanded a new chair and was more than happy for my mother to use an old one until the correct chair could be made.
2) To offer a £50 refund on a £1200 chair was rather disappointing when my mother had been let down so badly. I thought that a more significant amount should have been offered due to the considerable inconvenience.
3) I was never aggressive to either the sales assistants (who bent over backwards to help and were exceptionally apologetic) nor to the "Director" I talked to on the phone. This director frequently interrupted me as I was talking and as very disrespectful. I previously mentioned this man's name in my review, but Clearwell Mobility asked me to remove his name. The sales assistants were great throughout the interaction; I thanked them profusely for the help they had tried to give and they certainly were not upset by my behaviour - but were by the managing director's.
4) To suggest that a mobility aid be delivered to a senior citizen after a 6-month wait (3 months initial wait then 3 months to make the correct colour chair) is very unreasonable. That's why I suggested that my mother be lent a used chair (possibly one of those being used in one of the stores up and down the country) seemed like a good alternative: it would not cost the company anything as they already had used chairs in their stores, and my mother would get the required assistance in and out of a chair.
5) The conversation with the "Director" took place following my request to talk to him. These assistants had called him to discuss my suggestion of lending my mother a used chair (a suggestion they thought was a good idea) but they were getting nowhere with him. At no time was the showroom manager reduced to tears (this is a total fabrication by Clearwell) and they were not abused at any time.

It seems bizarre that a company set up to help those with mobility problems cannot see the problem. Or at least the "Director" couldn't. Given the lack of assistance and the rude behaviour of the managing director I feel the review is completely justified. I would give zero stars if that were an option.

I had to write a review I've always used a basic chair and now i have poweredchair. It came 3 weeks early. I was very anxious to start with but i was made to feel comfortable and helped so much by sally and Howard they went above and beyond with communication and helping me with my chair. Howard is brilliant he helped a lot and had a lot of patience with me. I will get the hang of my new chair with practise. I'm so happy to have some freedom and independence and to be given such a great experience has helped so much.
Thank you Clearwell mobility!

Dealing with Clearwellmobility was very positive. The staff are well informed, the wheelchair arrived promptly with an experienced engineer. I would highly recommend them. Thank you.

Great service for my Dad who purchased an armchair good and fast delivery five stars

We needed crutches right away and I ordered click&collect at the Worthing branch and we had them the next morning. Great service. Highly recommended!

I have visited the Staines branch twice since lockdown with my elderly in laws. The 2 female staff have been friendly and helpful on both occasions, and happily shared a joke with my father in law. They are knowledgable about all the products they sell. The covid 19 precautions are well organised and we felt safe visiting the store.

Yesterday I was in desperate need of a rise and recliner chair for my partner, after speaking to Sally one was despatched. A few hours later Howard arrived with the perfect chair. Both Sally and Howard have gone above and beyond any help I was expecting. They are compassionate and kind and a credit to Clearwell Mobility. Thank you both very much

Sally and Howard at Worthing were extremely helpful and considerate They were both very supportive and knowledgeable and would strongly recommend them for any future customers They are both a credit to mobility

I phoned Thursday morning, 11th June to the Worthing branch and spoke to SALLY...She was busy I could tell from the phones ringing BUT she was helpful (the understatement of the year) and pleasant about a request for a new walker for a 94 year old relative,

She looked up what he had before and even though it was not available in the Worthing branch she found the nearest was in Brighton

She organised a delivery for me at around 4.pm and phoned to say it had arrived and that HOWARD had gone out of his way to deliver it
I collected it in the afternoon

All I can say is that it was all so easy with them to find the walker and if all businesses had such employees this country would be a world beater

I hope this is passed on to both of them

The staff at the Worthing showroom were amazing. I can't remember enjoying such a shopping trip with my husband before! Sharon and Paula served us and guided us to the most suitable vehicle leisurely with no pressure. Sally had answered the phone and was very friendly and encouraging. The fourth member of the team delayed going home to help us get our vehicle in our car. Thanks to you all!

My elderly parents riser/recliner chair stopped working 5 weeks ago due to motor failure, since then the level of customer support is appalling.

They have taken our repair money and still not been able to fit the new motor, causing distress and discomfort.

We will never use Clearwell Mobility again, having experienced rude staff and disappointing service.

I purchased a new mobility buggy yesterday at Worthing branch. Although short staffed because of illness I cannot praise Sally high enough for the service I received. Nothing was too much trouble, very helpful and friendly. I thoroughly recommend her and the other member of staff.
Thank you Georgina Owen

We haven't yet purchased the riser recliner chairs we're shopping for, but Wendy and Joan gave us advice on them at the Tunbridge Wells branch. They were very knowledgeable, friendly (and patient!) :-)

I'll update this review if we make our purchase from Clearwell.

DO NOT USE THIS COMPANY!!!
I would give no stars if I could
I bought an electric wheelchair for my daughter which at the time I was told was new
The Day after we purchased it it broken down
Went into the shop to explain they said they would send an engineer.
2 weeks later no engineer no phone call nothing
So yet again I went back and asked when the engineer was coming he turned up 12 days later he couldnt fix the chair so offered me a replacement until they could get parts
Said my temporary replacement would be here on monday this was the thursday
Monday came suprise still no chair
Still waiting so week later went back in the shop told I would get parts next week
Asked where was replacement chair was apparently they had nothing suitable
Waited another 10 days still nothing so went back to shop again to be told they couldnt get the part
No phone call or nothing to tell me this
So had to go all way home a 30 min drive to get chair when we turned up at the shop they asked us to leave the chair with them and they would transfer the money by transfer. We did not trust them we wanted our money back in cash as we paid in cash or directly into my bank account at that moment they refused both
At no point was we abusive or threatening we were just firm and wanted what was rightfully ours
They stated they only had the cash at their Staines branch so another 40 min drive
When arrived at their shop in Staines I was told to remove my review or I wasn't getting a refund I explained that was blackmail the lady there was nice enough and explained she was only giving me the message she was told to give
Luckily there is a police station right opposite
It was only when police arrived I was finally given a refund
Amazing how They did everything to avoid giving a refund and let my 11 year old disabled daughter go without a chair for 2 months and not even one phone call off them in nearly 2 months of all this going on
phoning them myself was pointless I never received a call back
Funny before we purchased the chair which I thought was new as we were told that at the time they were very nice very helpful that's until you have a problem then they don't want to know
I will advise to stay well clear of this company if purchasing a wheelchair or any other equipment
Also if you do go in the shop check the prices as one time when I was on there they overcharged an old man 26 pounds good job he realised and was then given the right quote i should of realised then what type of company this was from that alone
This company is vile and take advantage of the old and disabled
AVOID and go elsewhere
I have recently bought one from ukmobility and couldn't be happier with my purchase

I am delighted with the service and advice that I received, when I recently purchased a Welford Riser Recline, from Edwina at your Hove Clearwell Mobility branch.
Having now received the the chair I am delighted with it, and was very pleased with the communication prior to the delivery and the way the delivery man set up the chair for use.
Altogether an excellent experience, thank you.

Brilliant. I can't thank Sally and her staff enough. Their advice and help was invaluable, and Sally and her husband went out of their way to deliver the rise and recline chair personally on the day of purchase. It has made such a difference for my husband.

I ordered a rise and recline chair today from your Worthing branch and was served by Sally, she was very knowledgeable on the product and went over everything with me to make sure I was buying what I needed. She comes across as a very happy person and nothing was too much bother for her, a pleasure to do business with.
Peter Wiles.

WONDERFUL ADVICE AND SERVICE
The lovely team at Burgess Hill listened carefully, and gave lots of practical advice about products and how to present things to my elderly mother. We had the items sent to Scotland and by the end of the weekend my mothers confidence and independence was restored.Can't thank them enough
penny fanner

Poor service.

The review is under review subject to company services.