Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... Ver más

Valorada con 5 estrellas sobre 5

I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tienda de baterías
  3. Tienda de vaporizadores

Sobre Cloudstix

Escrito por la empresa

Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.

We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.

Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.

We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.

With Cloudstix dedicated customer service team you are without doubt in the best hands possible.

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(3861)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

The e-liquid was diluted and instead of…

The e-liquid was diluted and instead of nicotine shots I received nicotine salt which further dilutes the product lowering the VG to PG ratio.
I went back to my trusted supplier for the exact same e-liquid. My concerns were justified and absolutely nothing to do with the nicotine shots.

3 de enero de 2025
Logotipo de Cloudstix

Respuesta de Cloudstix

Lazlo, a 1 star review over something we have given you for FREE is insane to be honest !!!

With the shortfills we give FREE Nicotine shots. We do not specifiy which nicotine shots as they are FREE, COST NOTHING ETC.

You got a different nicotine shot than you have had previous which is at a different mix ratio than the ultra thick ones that were out of stock.

You have the autonomy to specify in the order comments if you want to hold for a specific shot but you did not do so and therefore we shipped out your FREE SHOTS to get the goods to you.

If you are in anyway suggesting we have tampered with the main e liquid, this would be ridiculous! We have ordered from the manufacturer for over 8 years and always sold it as it is.... It is VERY clear your FREE NICOTINE SHOT which was sent is the reason it is not as thick as previous as the mix ratio is different.

But it is just that! Something that cost you nothing was sent not the same as before instead of serious foul play that you are suggesting!

Valorada con 1 estrellas sobre 5

Very immoral deceptive entity

Very immoral deceptive entity , stay away

They have responded below , but there is no reply option on trust pilot.. no i did not get full refund ( they intentionally scammed me and knew what they where doing) STAY AWAY FROM THIS VENDOR ASSERT EXTREME CAUTION

They ignored all emails of where are my packages until spontaneously we are sending all at once ...knowingly failing to pay state tax that the vendor is responsible for on any export... while i paid 50usd for multiple shipments

*They ignore until it accumulates
*Say we are sending all at once
*Knowingly don't pay state tax they are responsible for, knowing it would be returned ( despite me insisting refund
* then say high dollar shipping can't be refunded despite the fact , no they never sent items for months , then spontaneous email it's sent all at once

THEY KNEW EXACTLY WHAT THEY WHERE DOING , AND KNEW WHAT THE EXACT OUTCOME WOULD BE

28 de julio de 2024
Logotipo de Cloudstix

Respuesta de Cloudstix

Very disheartening to read this review and would like to note, many of the critical details are not conveyed.

An international customer, whom despite us sending several different orders, some were received, some were not , due to local customs blocking them.

We have arranged a full refund of the goods for the customer, however said customer was not happy and wanted us to front the cost of each delivery which failed to reach him due to local customs block.

As per our terms and conditions this is not possible, 95% of our international shipments are received okay, however as we have no control over the governments of the world and local law, we cannot be responsible if they block an import for any reason.

Whilst we understand the customers frustration, we have done everything possible to get the products to the customer whom refused the latest attempt.

At which point a full refund has been arranged now the products have been sent back to our hub.

Valorada con 5 estrellas sobre 5

Very helpful

My order got lost in the post and had been discontinued so when I asked for help they couldn't have been nicer. I was send an alternative which arrived the next day (Christmas Eve!).

10 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Regular customer

Regular customer, service always excellent the only fault is with the Royal Mail they left my package in my safe place but didn’t put the lid back on so I had a wet parcel, luckily no damage to the contents so all good.
Thanks again and happy Christmas to all at Cloudstix will no doubt be using again in the new year.

3 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Outstanding service and very helpful

Outstanding service and very helpful, informing me when there was a problem with the item I wanted. The gentleman quickly sorted it (in his own time). Gave me all the info and confidence I needed with a different product. 10 out of 10 from me.

14 de noviembre de 2024

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más