Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... Ver más

Valorada con 5 estrellas sobre 5

I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tienda de baterías
  3. Tienda de vaporizadores

Sobre Cloudstix

Escrito por la empresa

Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.

We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.

Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.

We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.

With Cloudstix dedicated customer service team you are without doubt in the best hands possible.

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(3861)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Enormous thank you 😊

I am disabled & very often phone June or Katie from the Pemberton branch, for advice & help. I started using cloudstix when I stopped smoking 3 years ago & wouldn’t dream of going anywhere else.
I contacted the shop initially to ask what mg I would require & what would be the most effective starter kit. The ladies have a wealth of knowledge, they NEVER make me feel like I am taking up their time. They know me by voice now & know who collects my items, they make me feel, like I am their only customer & to me that is invaluable.
My ecig has recently stopped working & the one I have always used, is no longer available. Katie went through all the pro’s & con’s of alternative’s, with so much patience, allowing me to ask as many questions necessary. The new ecig wasn’t in stock in Pemberton, she contacted others in the area, promising to call me back. As expected she called me back & had arranged for one to be sent to their Pemberton branch.
When I spoke to June & thanked her, she said, ‘we are just doing our job.’ I very much disagree, being disabled, I often feel a burden, never once have June or Katie made me feel this way. They go above & beyond customer service, to give the help & advice needed, especially to someone who is unable to visit the shop personally. It is down to their friendly, yet professional service, that I would never use anywhere else. Thank you June & Katie for all your help over the years, you are both amazing and an asset to the cloudstix team.

11 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

poor service

order placed on the 28th Oct with a 4-6 day delivery. contacted them in the 6th Nov to be told it was shipped in the 31st and it was royal mails fault! package arrival (poor cheap packing) on the 8th Nov with the lable showing only shipped on the 5th Nov.
so either Darren Sharples is lying, or his collueges have dropped him in the Sh1t....

8 de noviembre de 2024
Opinión espontánea
Logotipo de Cloudstix

Respuesta de Cloudstix

Nick, we have emailed you this morning with a full explanation of this incident.

We have gone above and beyond for you here, but you have failed to mention any of that.

Alas, we cannot please everyone, we wish you all the best, may you have a lovely end to 2024 and a successful 2025.

Valorada con 2 estrellas sobre 5

Ordered my items a week ago still not…

Ordered my items a week ago still not got it very disappointed went to the shop and was told the item is out of stock so if that is the case why didn’t it mention it on the site very disappointed

27 de octubre de 2024
Logotipo de Cloudstix

Respuesta de Cloudstix

James our online store is different to the stock we have in store… our online system would have emailed you.

Please check spam folder.

Our team shall contact you tomorrow and chase this up.

Valorada con 3 estrellas sobre 5

Coils a bit to quick to burn out 3 of…

Coils a bit to quick to burn out 3 of them lasted only 3 days even at 20 watts won't be buying again

30 de septiembre de 2024
Logotipo de Cloudstix

Respuesta de Cloudstix

David, you have reviewed the product which is not made by us....

You have not mentioned our service (free shipping) or customer service and in addition you have not emailed us or called us to give us a chance to look at the coil situation.

We are very good but cannot sense when you are not happy with a product, so we rely on you telling us and giving us a chance to put it right.

There are many reasons why your coil could burn out. Your E-liquid, your wattage can be too low as well as too high...

Happy to go through this with you if you reach out to us.

Valorada con 4 estrellas sobre 5

As per your delivery was fast and…

As per your delivery was fast and correct.
Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds of smoke up. Have you a recommendation of something similar to k3 shock. Pen that parts and batteries are kept in stock.

2 de octubre de 2024
Valorada con 5 estrellas sobre 5

Brilliant company to deal with

Brilliant company to deal with, so easy to navigate and well explained items for sale and fair prices also. Would certainly recommend to all vapourers out there.

28 de septiembre de 2024
Valorada con 5 estrellas sobre 5

A great local shop and a great online service

My last online purchase was flawless but there were delays with the one before that, the delay was caused by delays from their suppliers. However, I emailed Cloudstix around midnight and got a reply in about 5 minutes. I was treated very well and even got a telephone explanation and expected delivery date. I have also been to the shop in Chorley a few times and bought liquids and a new E-cig. I have been treated very well there and the shopkeeper was friendly, knowledgeable and efficient.

16 de julio de 2024

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más