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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Really dodgy business. I ordered a fridge from them in January, and after months and months of not receiving the item, they vaguely agreed to refund me, but this never eventuated. I contacted them vi... Ver más

Valorada con 3 estrellas sobre 5

Pretty ordinary service. Placed an order of some items after getting a refund from another well promoted coffee related seller who pretty much had the same problem. Items were shown as in stock,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used Coffee Beanery for years. Mark and his team always look after me perfectly. Every time I order my favourite coffee (Cafe Blend )it arrives very quickly which is ALWAYS good as I nearly run... Ver más

Valorada con 5 estrellas sobre 5

So pleased with my machine purchased from Coffee Beanery! Ordered a ‘refurbished’ machine and it seems to me it has to be brand new. Not a sign of wear or anything and it came packaged properly and st... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de máquinas de café

Información proporcionada por diversas fuentes externas

Coffee Machines - Buy Coffee Beans - Home Coffee Grinders - Automatic Coffee Machines - Home Espresso Coffee Maker - Coffee Beanery Sydney - 1300 94 14 45


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

344 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 68% de las opiniones negativas

Suele responder en menos de 2 semanas

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2,7

Todas las opiniones

(344)

66 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fresh beans

Fresh beans, smooth crema, and surprisingly quick delivery across Australia.

9 de junio de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

Thank you for your honest review, very much appreciated .

Valorada con 5 estrellas sobre 5

Fresh Beans and Smooth Experience

The website was simple to navigate and had plenty of useful information about grinders, machines, and coffee blends. I ordered beans for espresso brewing and was impressed by the freshness and balanced flavour.

Shipping was reasonably quick, and the packaging kept everything secure during delivery without damage.

19 de mayo de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

Thank you for your honest review, very much appreciated .

Valorada con 1 estrellas sobre 5

This is a scam-please avoid

This is a scam-please avoid. Refusing to refund me by using chargeback excuse, which is not permitted after a month, but this is after stalling me by saying the product is on back order. These people should be ashamed of themselves. I have reported to govt agencies etc etc. I believe other positive reviews are fake and posted by the company and I have alerted TrustPilot to this.

3 de junio de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

Hi Carlo, All as were asking is for you to request a charge back from your bank ,as were unable to access the card gateway dashboard we used to use to do the refund .
Its completely untrue what your bank has advised ,they and all banks are regulated and must have a policy that your covered for a minimum of 180 days for your protection.
We suggest you re contact your bank submit the charge back and the funds will be back in your account generally in 5 to 7 days .

Also we and all online businesses have policy of refunding by the way the original payment was made to protect our industry from customers asking for a cash refund then doing a charge back and holding the funds ,in other words we were getting scammed ,certainly not what your saying .
Have a great day.

Valorada con 1 estrellas sobre 5

BEWARE - SCAM

BEWARE - do not purchase from this company!!
I’ve made multiples attempts for them to refund a bar fridge I purchased in November which has never been delivered. I spoke to them over the phone and they confirmed they had the product in stock and convinced me to pay via bank transfer for a discount prior to the purchase. After multiple follow ups over many months, sent in endless loops saying my emails would be ‘passed onto accounts’ I engaged with Fair Trading NSW.
They had advised that there was an issue with their bank account and they would refund once sorted, however they have stopped responding now to Fair Trading.

Avoid at all costs.

1 de noviembre de 2025
Opinión espontánea
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Respuesta de Coffee Beanery

Yes Sascha, FT NSW is well aware of the circumstances,as we have been keeping them informed.As soon as we have more information we will be in touch .

Valorada con 1 estrellas sobre 5

BEWARE

BEWARE! Do not purchase from this company.

Very similar story to the other one star reviews.

Purchased a bar fridge after they called and offered to remove delivery and discounted the price. They then took a long time to deliver. When I contacted them to obtain an ETA, no response via phone or email.

Only when I contacted my bank to commence a charge back did I get an email. They then claimed they had refunded my money and showed me a fake invoice detailing it had been refunded. Each time I responded to advise the funds hadn't arrived, they told me to check with my bank.

Still waiting to get my money back...

10 de marzo de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

Hi Kea,

As previously advised

Hi Kea,
The funds have been debited to our account,the document hereunder is proof our previous card gateway has initiated the payment to your bank .
Just simply contact your bank and they will verify that.
There’s nothing more we can do .
The document isn't fake ,its clearly a genuine advise from Pin Payments a major Credit Card Gateway.


Kea Levison has disputed a charge you made to their card
We've received notification from your customer's bank that the following transaction is being disputed by your customer. You now need to:
1.
Login to your dashboard to view the dispute information.
2.
Decide whether you want to accept or challenge the dispute by May 18, 2026.
Dispute reported on
April 27, 2026
Amount
$1,049.00 AUD
Cardholder name
Kea Levison
Charge description
Coffee Beanery - Order #95985
Charge token
ch_56zdjcP-p80jKlUcYI7VvA
Reason for dispute
General
Action required by
May 18, 2026 (20 days left)
View dispute in dashboard

Tell your bank to contact them directly .
support@pinpayments.com

Valorada con 5 estrellas sobre 5

Coffee Beanery has quickly become my…

Coffee Beanery has quickly become my go-to for beans, always fresh and full of flavour, with consistent quality that makes a noticeable difference in my daily coffee routine.

5 de mayo de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

Thank you for your honest review, very much appreciated .

Valorada con 1 estrellas sobre 5

Be warned and aware!

BUYER BEWARE!! I do not recommend any purchase from this company, they are dishonest. All the negative reviews are likely to be true given my experience. They will take your order and money online, provide fake or fraudulent delivery confirmation and the goods will most likely never arrive despite being informed via email it is always only another 2 weeks away. In frustration when I requested a refund I was advised that their Credit Card Gateway has changed, they no longer had access to that dashboard and they were unable to process a refund, but advised me to arrange a charge back with my own bank. My bank advised that this was not a legitimate reason to refuse a refund of funds. They are very professional scammers. WARNING! DO YOUR SELF A FAVOUR AND DO YOUR OWN DUE DILIGENCE WITH ANY ONLINE COMPANY LIKE THIS BEFORE COMMITTING TO PURCHASE!
IT COULD SAVE YOU FROM LOSING A LOT OF MONEY!!

12 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammed Again

Another person who should have read these reviews, but didn't and has been scammed. Ordered a bar fridge and for over 2 months was told it was coming, but delayed. Gave up and asked for a refund and was told their payment gateway has changed so they couldn't do it, I had to get my bank to fight for it. How the NSW government lets this company operate when they themselves know they are scammers.

19 de marzo de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

Hi Rob, AS you well know you haven't been scammed by us at all ,as weve told you in the email hereunder you paid by card ,just get a charge back at your bank .
Accounts have advised that as you paid via Credit Card , you will have to arrange with your bank a charge back as we recently changed our Credit Card Gateway so we no longer have access to that dashboard to do the refund for you.

T/Cs Please note: When a refund is granted, we will only refund the original purchase price via the previous method of payment indicated on the receipt. Accounts usually process a refund within 7 to 10 business days

Also you should be aware of the reason we and all online businesses only refund via the card system when paid by card ,the reason that was we and other companies were being scammed online when a customer would place an order then request a refund by direct payment which we would do, then they claim a charge back get paid and we would left chasing them .
They would then disappear.

Valorada con 1 estrellas sobre 5

SCAMMER BEWARE!

SCAMMER BEWARE!

How is this company getting away with this still??

I ordered a wine fridge 6 months ago and kept asking where it is, and kept getting the same excuse, the shipping container is held up.
So i request a refund and his exact excuse was; 'Accounts have advised that as you paid via Credit Card ,therefore you will have to arrange with your bank a charge back as we recently changed our Credit Card Gateway so we no longer have access to that dashboard to do the refund for you'

As iv read most of the replies to reviews ill wait for his to say im a fake customer...

Honestly cant wait for this guy to go to jail for FRAUD!

5 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID!!

If I could give negative stars I would. They take your money, make promises and don't deliver. Don't deal with them at all!!

I contacted the supplier and was told that they had stock and Coffee Beanery hadn't contacted them and they are doing this all the time. Just my experience... though I should have read the other reviews.

13 de mayo de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

Hi Fiona ,
As advised over a week ago ,contact your bank for a Card Charge Back .
See our email hereunder.
Hi Fiona,

Our supplier hasn’t given us an update ,we recommend the following .


Accounts have advised that as you paid via Credit Card , you will have to arrange with your bank a charge back as we recently changed our Credit Card Gateway so we no longer have access to that dashboard to do the refund for you.

T/Cs Please note: When a refund is granted, we will only refund the original purchase price via the previous method of payment indicated on the receipt. Accounts usually process a refund within 7 to 10 business days

Valorada con 5 estrellas sobre 5

Ordered coffee beans and some basic…

Ordered coffee beans and some basic brewing equipment which arrived promptly, and i was happy with both, everything arrived in good condition and worked as expected.

The coffee itself tasted fresh and smooth, noticeably better than what I was using before, and it has made my daily routine a lot more enjoyable overall.

14 de abril de 2026
Opinión espontánea
Logotipo de Coffee Beanery

Respuesta de Coffee Beanery

Thank you for your honest review, very much appreciated .

Valorada con 5 estrellas sobre 5

Better coffee at home

Grabbed some coffee beans and a grinder, both worked a treat together, and the flavour’s been way better than the supermarket stuff I used to get.

2 de abril de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

Thank you for your honest review, very much appreciated .

Valorada con 1 estrellas sobre 5

I was scammed by this person/business…

I was scammed by this person/business over a year ago, and from what I can see, the behaviour hasn’t stopped.

What I went through trying to get my money back was incredibly stressful and drawn out. Communication became impossible after I was blocked, and the only way I could get any response at all was through Trustpilot.

One of the biggest red flags is the number of overly positive reviews that appear to be fake or self-written. My experience was the complete opposite of what those reviews suggest.

I have reported this matter to the ACCC, but I’m leaving this review so others are aware and can make an informed decision.

Please be cautious when dealing with this business.

19 de diciembre de 2025
Opinión espontánea
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Respuesta de Coffee Beanery

We wish to advise that this gentleman has failed to note on his Fake Review that as he purchased the product via Zip Pay and that they definitely refunded him over 2yrs ago and at the same time debited our Zip Pay account .
What a shame that some people simply dont tell the whole story .

As all as we can say is weve been in business for over 13yrs and would have shipped thousands of orders to very happy customers .

Valorada con 1 estrellas sobre 5

FAIR TRADE NSW WARNING

As previous review indicate, David from Coffee Beanery have claimed previous Fair Trading complaints are fake. They are not.

I ordered 2 fridges (INV93961) in November 2025. No delivery. Worst of all, refusal to provide any type of consignment number as proof of shipment (now 27 February 2026).

I will submit a formal complaint with Fair Trading NSW today as they have refused request for refund in form of non response for more than 10 business days.

DO NOT deal with this company or David.

27 de febrero de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

AS you well know we have a meeting set with ANCAT were the issue will be resolved.

Valorada con 1 estrellas sobre 5

Do not be fooled

Do not be fooled . NSW Department of Fair Trading has issued a warning about these guys. Our client paid around $10k for machine and installation in 2023 and this has still not been supplied to date. They are good at putting fake reviews up on here though to try and cover their tracks and trick you. And yes , they will say this is a fake review . I will retract this review if you fulfil order relating to INV-203395. EDIT to Coffee Beanery reply below * You have the order in the business name, not my trust pilot handle numnut !

19 de febrero de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

This is clearly a FAKE REVIEW we dont have customer DM 3

Valorada con 1 estrellas sobre 5

SCAM ALERT

SCAM ALERT - DO NOT SUPPORT

We purchased a refurbished coffee machine online from this business and, after 8 weeks, we have still not received the machine.

Throughout this time, we repeatedly called and emailed to follow up. The salesperson continually redirected us to their “accounts team” but refused to provide any contact details. On our most recent call, we were told if we were not happy with their services, to contact our bank to request a refund and immediately he hung up the call. We will be contacting ours and their bank as well.

Things weren't lining up and upon further digging, we discovered a post from NSW Fair Trading has issued advice to avoid this company. We checked their ABN and ASIC records, and it shows a history of liquidations followed by business name changes. Additionally, the Google-listed address appears to be a shared warehouse location used by another business.

Based on our experience and the publicly available information, we strongly recommend avoiding this business altogether. We are sharing this review so others are not caught in the same situation.

From NSW Fair Trading - We’re warning consumers not to deal with Coffee Beanery Group Australia Pty Ltd. ABN 54 680 261 509

The online trader operates a business supplying and distributing coffee beans, coffee machines and associated hardware to consumers in Australia via their website.

Since January 2023 NSW Fair Trading has received 45 complaints against the trader with a total consumer detriment in excess of $160,000, relating to pre-paid online orders.

23 de enero de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

Hi Rebecca,
We had a call from your partner re a refund ,we advised that our accounts team had just got back to work and wouldn't get to your refund until end next week ,we checked that it was direct payment so we suggested for quicker refund just go direct to your bank .

The reason that we and 3 other companies in our industry have had a lot of bad reviews over the last 6 to 9 mths is that a new entrant from CHINA entered the market and have posted lots of FAKE REVIEWS that the review companies wont take down and that includes us going to the authority's that do nothing as well.
Thats why there was a warning by fair trading,weve been in business for 13yrs shipping hundreds of items every month .
I explained to your partner over a 6 minute chat that we had 4 calls waiting and I had no other advise to give and said good by.
Iam sorry that we may have been short in the chat ,but unlike most companies we at least try to except as many calls as possible.
Have a great day.

Valorada con 1 estrellas sobre 5

***This company has ceased trading***

***This company has ceased trading and no longer trading*** Do not place an order.
I am from a supplier and wish that they would remove their website and stop taking orders.

1 de enero de 2026
Opinión espontánea
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Respuesta de Coffee Beanery

This company has not stopped trading ,its simply under new ownership ,and as you say your a COMPETITOR.

Valorada con 5 estrellas sobre 5

If you’re serious about coffee

If you’re serious about coffee, Coffee Beanery is the place to shop. Their beans are rich and smooth, and the machines are reliable and easy to use.

25 de diciembre de 2025
Opinión espontánea
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Respuesta de Coffee Beanery

Thank you for your kind words .

Valorada con 4 estrellas sobre 5

Fantastic experience

Fantastic experience from start to finish. The coffee beans are top-notch, and the coffee machine I purchased works perfectly. Highly recommended for coffee lovers!

25 de diciembre de 2025
Opinión espontánea
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Respuesta de Coffee Beanery

Thank you for your kind honest review

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