Coffee Beanery Opiniones 

ordered from them in Dec, no order number, no tracking

got through on the phone in Jan, they said machine was on the way, still nothing and now cant get hold of them

Have purchased from this company before and recieved a machine with little hassle. Second time placing and order and what a disaster. Have been waiting for an order of 4 machines since mid 2024. Have recieved no update on correspondence. All attempts at phone calls and emails go un answered. Do not deal with this company as they will take your money and provide you nothing in return. Have asked for a refund and got nothing back.

Ordered a product and has not been delivered.

This company is a SCAM. Do not use.

I don't understand how this business is permitted to operate. Purchased over 1 week ago. No email to advise dispatch, no response to phone calls or emails. Raised dispute with PayPal. I wish I had read reviews prior to purchasing. Absolute scam!!

Update: I was contacted today and advised that the item I purchased is not in stock and due in sometime next week. I was also advised that as a business, they don't answer phone calls, everything is conducted via email. Why then offer a phone number with 3 options is beyond me! I was also advised that the money I paid had been now deducted from their account which was a blatant lie as PayPal have given them until the 14 March to respond to my dispute.

I wish I'd seen these reviews before placing my order. Product was available online for purchase but was ultimately not available due to an inventory mistake. After a lot of timely following up for a refund, which was supposedly sent to their accounts department for processing, I did not trust they would honour the refund owed and ultimately contacted my bank to dispute the charge (which they did successfully).

NSW Fair Trade has recommended consumers avoid this company and I urge potential customers to heed this advice.

For anyone trying to get their refund, contact your bank ASAP!

The negative feedback here is completely legitimate so please be warned - don't buy the whole "fake reviews/competitors" rhetoric and don't buy from this company. Competitors don't need to leave fake reviews when their service speaks for itself!

This company still pretends they are going to deliver 3 months and no product just continious deception.

Consumers warned not to deal with Coffee Beanery Group Australia Pty Ltd
28 August 2024

NSW Fair Trading Commissioner, Ms Natasha Mann, has today warned consumers not to deal with Coffee Beanery Group Australia Pty Ltd and the website

Dishonesty is their trademark.

I initially left a one-star review because that was the lowest rating available, but Coffee Beanery truly deserves negative stars.

After ordering a $595 coffee machine six months ago, I never received tracking details, updates, or even a realistic timeframe for delivery. Calls were dodged, excuses were endless, and any attempt at getting real answers was met with deflection.
After months of chasing, I was given a small glimmer of hope when they claimed they were sending my invoice details to their "accounts team" for a refund—though at this point, I’m convinced that team doesn’t exist. Unsurprisingly, six months later, I still have no refund, no coffee machine, and no response to my follow-up emails.

It’s appalling that a business can take customers’ money and fail to deliver the product, then still try to claim they aren’t a scam. The pattern is obvious: they take your money and hope you either give up or forget, so they can pocket it without fulfilling orders.

Avoid this company at all costs. If you've been affected, don't let them get away with it—keep following up, report them, and warn others.

I would give zero if I could. These guys are a 100% SCAM. ordered a brand new coffee machine last year and been around 8months but not delivered and we were given same reasons of delay in delivery. They refused to give a refund claiming the money was paid to the supplier. Till today no machine is delivered and now they have even stopped taking our calls. We paid a big amount and this company just scamming people and nothing is getting done. That’s our hard earned money which he took away in minutes. We never knew about his scams and can only warn people. If you’re reading this coffee Beanery, stolen money will never help you go far. Your days will come.

Outstanding invoice form August 2024 not paid & won't pay!!!!!!!

Buyers beware. This company has taken our money and not supplied the products. Contacted the company and keep getting told there are delivery delays. Ordered a coffee machine in August 24 for Delivery in August 24. It is now January 25 and still no sign of the product. NO communication from Coffee Beanery. Every time I contact them we just get the same man with the same story. In Reply to the comment by Coffee Beanery. I placed my order on the 5th August 2024. I have notification from you that my order is currently being processed on 17th August 2024. That was the last correspondence that we received from you. This review is true and honest and not fake!!

Yet another failed delivery for a machine order. After months of trying to contact them finally managed to speak to someone today, the same person who I have been speaking to the whole time. Said the company went into liquidation back in March. Will be taking this as far as I can to get a refund. , if you are reading this do the right thing and just send through a refund. Have lodged a complaint with fair trade and will be taking it to NCAT if I have no luck with fair trade.

we paid for a Ditton KR1403 coffee grinder from this company, in march this year we were told one week delivery then 1 month then another month, have still not received grinder or refund, have gone through the fair trading department with no gain i am now in the process of going through NCAT, but have the latest ASIC extract, they say they have gone into liquidation
so do not buy from this company as ever think is a fake,

The company has gone to external administration again for the second time in 3 years. Check ASIC register. The owner is a low life who has no morals. A check with fair trading shows that he has duped many customer of at least $160k.

He will continue to dupe and probably set up another company ABN. Only way to stop is to get the owner.

Those or you who have been duped should contact media and get publicity on the conmen. The more publicity we get on this, the better the chances of getting justice. I was duped for $7100 more than 18 months ago for a coffee machine that was never delivered. He has been operating full time since,

Contact your media friends and tell your story.

I would give zero stars if I could.
PS: I have seen their respose to say no one with this name has placed an order. OrderId: PO 90366
I purchased a DeLonghi coffee machine on August 1, 2024, and was told it would arrive within two weeks, but it did not. When I called on September 1, I was informed of a delay and assured that I would receive the product within another two weeks, which still hasn’t happened. On September 27, I requested a refund (also sent an official email) and was told it would be processed within 5-10 days, but I have yet to receive it. I called again on October 7 and received the same response. Now, on October 17, I have been trying to reach them through all the provided contact numbers and emails, but I have received no response.

I have ordered a machine on 18 August and have several conversations and each time told it's been delayed will be delivered in 1-2 weeks after reading these reviews I think it's time to request refund lucky I used PayPal

Ok so after our conversation I waited 2 weeks then cancelled my machine a week later I asked where my refund was I was told it would take 7 working days so after 7 working days I rang and was told the director would be in at the end of the week to sign refunds at this point I put a claim in with PayPal who got my money back on exact days stated and never another word from company
This is not a fake review
If you have to use this company I would say don't unless you buy through paypal

This review was written before our conversation so yes I'm happy to wait another two weeks before any further decisions

My partner has been talking to an older gentleman via another website - coffeemachinesbeansandservice.com.au

Our alarm bells went off when we saw this website had social links to Coffee Beanery. When we googled Coffee Beanery we found these reviews and the Office of Fair Trading has put out a warning not to deal with this company. We nearly lost our money!

The best in the business for coffee machine sales expert advice for my needs and great pricing

I can vouch that this company is a scam. I also bought a coffee machine from them in 2023 and after promising delivery within 1 week, nothing. All of a sudden they blocked my phone number, never returned phone calls or emails. I went to NSW fair trading, who didn't do much at all to be honest. Then i went to NCAT who where terrific. The Judge ruled in my favor, Oh and by the way no-one from Coffee Beanery attended the NCAT hearing. A few days coincidentally after the NCAT hearing, the NAB Fraud department was able to recover my money for me.

Please don’t use these people!!! At least not for a coffee machine. Here’s my experience - apart from 1 call I have everything in email so if you want to see the history I can show you

It’s September 2024 - I ordered a refurb coffee machine in November 2023. I was told December delivery. Then feb. Than more delays. Etc etc. I was being patient since I was after a refurb and understand they may not always be available but this continuous delay and lack of clarity I gave up waiting and asked for a refund. They requested bank details and I gave them. 7-10 days I was told. 6 weeks later I called. Spoke to someone. Sounded honest. He took my name and said he’d go to the accounts dept. that was 2 weeks ago now. I’ve sent a few of emails since and no response. I tried to go through PayPal but because I was being patient and trying to do what I thought was the right thing it’s been too long for them to refund me. My only course now is to keep nagging these people for a refund which I don’t believe they’ll give. I will get into PayPal to try my best to stop this company using PayPal shortly

My guess is they know after 6 months PayPal won’t refund so they fob you off for 6 months after which it’s very difficult to get anything out of them

I ordered coffee beans, very friendly service and advice. Order was delivered within 2 days. What great coffee and professional service