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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Excepted a fairly long lead time for delivery, but assured of a delivery date. Lintels arrived (22) one missing. only 2 lintels were undamaged, 13 minor bends, 6 badly bent, 1 kinked in the middle. “M... Ver más

Valorada con 1 estrellas sobre 5

Ordered a Catnic lintel. Item arrived without any protection (I thought black, industrial cellophane wrapping at least!). Item could only be described as looking secondhand - one of the corners was b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Got caught out with lead times on lintels when I initially ordered, both from condell and from other builders merchants, as I required a less common type. Rang condell to see what they could do and th... Ver más

Valorada con 5 estrellas sobre 5

Great price and excellent service here. I needed an unusual lintel (spec and length) and spoke to Matt who was very helpful. He told me they were shown as stock but I asked him to check in yard as hav... Ver más

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2,4

Malo

TrustScore: 2.5 sobre 5

107 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,4

Todas las opiniones

(107)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

CON and awful service

Falsely advertised a brick from Imperial hand-made bricks despite not stocking them. I placed an order for what I what I was assured were the Imperial hand made bricks and received a different brick, bright yellow in colour, having paid £0.81 a brick when I could have got them for £0.61p a brick from my local merchant. I had to get the sales rep down from the manufacturer to confirm that they were wrong. Condell eventually collected the bricks after a few days of constant calls and requests. It's cost me 3 days for the bricklayer and builder, plus a delay to the works. Only to be refunded for not all of the bricks. Do not order bricks from here!

24 de septiembre de 2019
Opinión espontánea
Logotipo de Condell Ltd

Respuesta de Condell Ltd

Dear Charlie,

We are sorry you were unhappy with your purchase with Condell Limited as customer satisfaction is paramount to our business.

Unfortunately you presumed our Imperial handmade reclaimations bricks were produced by the manufacturer “Imperial Brick” but in actual fact they are an Imperial sized brick 68mm x 225mm At no point in our description did we state that the manufacturer was Imperial Brick or use there description or logo. It is worth noting that the product from Imperial comes in a pack size of 540 or 600 not the 405 or 360 pack size that our order confirmation would have confirmed by email prior to your delivery.

As soon as you flagged this we offered to collect the bricks and supply a more expensive product at no extra cost to yourselves which you declined as you had sourced the product elsewhere.

So we collected the bricks with no re stocking charge, and also offered to supply other building materials such as lintels and other sundries at a reduced rate going forward.

As the initial order was for 2600 bricks and you only returned 2160 which we refunded in full but as you stated you had used the bricks already and we are unable to credit materials which have not been returned.

Our offer of further discount on any future materials still stands and feel free to contact us on 020 8641 4288 should you wish to.

Regards
The Condell Team

Valorada con 4 estrellas sobre 5

Lintel delivery

Ordered a week in advance and delivered exactly as requested and only rated 4 stars because an email confirmation of delivery status wasn’t received
Otherwise it’s 5 stars all the way '
Well done

16 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb service and quality products

Top quality decking boards and joists supplied for my garden decking. They beat everywhere else on price too. Really helpful and easy to deal with, super-fast free next day delivery too. Josh in sales and Ian the delivery driver were a pleasure to deal with. Couldn’t be more satisfied.

21 de julio de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Conor is great

Conor at Condell's has always been more than helpful when we need to source product on a short lead time. We have always managed to get everything we ordered when they said it would be delivered with no issues.

24 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

I was struggling to source some specific floor channels, I spoke to Bill, who offered to call round and come back to me. My pet hate is for people to promise to call me back and then never do. True to his word, Bill called me back having managed to track them down. I told Bill I would place the order only if he could guarantee they could be delivered with 48 hours. He assured me they would, and they arrived 24 hours later. That's what I call customer service, well done Bill !

2 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Condells are brilliant

Condells are brilliant, we've been using them for a few years now. Jake Long has been our dedicated Account Manager and has always excelled at meeting very tight deadlines whilst always providing constant advice and support. Thanks to Jake and the team at Condells!

14 de mayo de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a Catnic lintel

Ordered a Catnic lintel. Item arrived without any protection (I thought black, industrial cellophane wrapping at least!). Item could only be described as looking secondhand - one of the corners was bent, where it had been dropped and it was covered with gouges, scratches and chips, some down to the galvanising. Even the polystyrene within the void had melted, so it no longer fills the void - looks like it is old enough stock, to have has been left outside in last summer's sun for months!
Terrible condition. Will never use again.

29 de abril de 2019
Opinión espontánea
Logotipo de Condell Ltd

Respuesta de Condell Ltd

We are sorry to hear that you are unhappy with your most recent order from us.
Firstly we would like to assure you that we do not send seconds or damaged goods out to our customers; Unfortunately any damages to the product would of been made in transit by a third party courier. I understand that a Sales Representative was in contact with you about the damages and requested photos so we could arrange an exchange for you. However we where informed the lintel had already been fitted. We do apologise again for the damages and regret we could not help you further.

Valorada con 5 estrellas sobre 5

I cant Recommend Condell enough

I cant Recommend Condell enough, Jake and Rich have always got me what i need, where i need it and in good time. Nothing is too much trouble and their communication is second to none so i always know whats going on. In this day and age where we are all just numbers its good to have a supplier who understands that the personal touch makes all the difference.

30 de noviembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service from start to finish

Amazing service from start to finish. I have used This company for many, many years. The service, delivery and even after sales were superb. I have used other builders merchants but Condells know how to do a good job. Very impressed. Wont stop using either.

21 de noviembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Condell's are a life saver.

We were in a panic trying to get plasterboard for a project in a rush when our contractors rearranged at the last minute. Both Jim and Richard were brilliant on the phone. They knew their stuff and I really appreciated the guidance on the right product for the job we were doing. And thanks for the perfectly timed delivery too.

15 de noviembre de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered some timber from this…

I ordered some timber from this company. They delivered on the wrong day, the timber was completely bowed, dirty, in terrible condition and totally unusable. They now won't reply to my communications. Very disappointed with this company and will not be ordering from them again.

2 de noviembre de 2018
Opinión espontánea
Logotipo de Condell Ltd

Respuesta de Condell Ltd

Hi Sam

We are sorry to hear about the recent order you placed with us didn’t go as expected. We have requested that you send your order details so that we can deal with this matter in the most efficient way. However we have yet to receive any contact from you.

Please contact us as soon as possible with your details so that we can look into it and contact you right away.

Kind Regards
Condell Ltd

Valorada con 5 estrellas sobre 5

Had to replace my sisters decking.

Had to replace my sisters decking.
Contacted Condell as its local to me.
Great people to deal with, they couldn’t help me enough.
Got me the timber I required, delivered it on the day I wanted at the time I wanted at the price I wanted
Even when I had a board that had a split in it, called them, told them, next day a new board was there delivered.
I most certainly will be using again. Thanks Condell
Peter Bradley

30 de septiembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

I read many negative reviews about this…

I read many negative reviews about this company but the price for a 3.3 Catnic Lintel was too good to pass over...so I took a punt.

The day after my order was placed I received a message to say delivery would be two days later. At around 10am on that day my lintel arrived.

I couldn't have expected anymore from any building material supplier, which often results in delays anyway, and for the price I feel this was an excellent transaction. I'm now considering them for other materials within my current project. Two thumbs up

24 de agosto de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible company

Terrible company, totally messed me around, cancelled without telling me,
I reordered, then they cancelled again and wanted a passport photo to prove who I was. Wasted my time and now the build will be behind schedule. I would recommend to anyone thinking of using these cowboys to think again.

27 de junio de 2018
Opinión espontánea

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