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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Excepted a fairly long lead time for delivery, but assured of a delivery date. Lintels arrived (22) one missing. only 2 lintels were undamaged, 13 minor bends, 6 badly bent, 1 kinked in the middle. “M... Ver más

Valorada con 1 estrellas sobre 5

Ordered a Catnic lintel. Item arrived without any protection (I thought black, industrial cellophane wrapping at least!). Item could only be described as looking secondhand - one of the corners was b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Got caught out with lead times on lintels when I initially ordered, both from condell and from other builders merchants, as I required a less common type. Rang condell to see what they could do and th... Ver más

Valorada con 5 estrellas sobre 5

Great price and excellent service here. I needed an unusual lintel (spec and length) and spoke to Matt who was very helpful. He told me they were shown as stock but I asked him to check in yard as hav... Ver más

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2,4

Malo

TrustScore: 2.5 sobre 5

107 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,4

Todas las opiniones

(107)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good experience despite other bad reviews

Saw some recent scathing reviews so was a little unsure about ordering some catnic lintels, but the prices were so much cheaper than all the big name trade suppliers nearby. I did phone ahead to check items were in stock, some weren't but some longer ones were (slightly cheaper too!). Told to expect delivery within 3 working days so ended up ordering online about an hour later. Received voicemail later that day saying the replacement items were no longer in stock (assume were bought in the hour between my checking and ordering) but the ones that were would be delivered that Friday and the others the next Tuesday. Pleased to say both deliveries were completed as stated and the prior communication was spot on. I would use again.

15 de mayo de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID LIKE THE PLAGUE!!

AVOID LIKE THE PLAGUE!!

They first told me when I placed the order that it was out of stock and would take one month to deliver, then someone called me up to say that they had one in stock and will send it out.

I was away when I received the goods and when I got round to opening it up it was mouldy, rotten and black.

When I informed them about it I had to chase them up for a response and when someone finally come back to me they blamed some third-party about it being too long after delivery even though it was only a few days.

I will have to take it up with my credit card issuer to get a refund, will never use them again.

**The Package was signed for as having arrived not as Condell reports as being checked, as soon as they were checked, upon my return from abroad a few days later, it was shown to be mouldy and faulty**

Scam of a company, don't use as there is no customer service and goods are cowboy goods. Tried numerous time to speak to them via phone and email and ignored!!!

23 de abril de 2018
Opinión espontánea
Logotipo de Condell Ltd

Respuesta de Condell Ltd

Hi

Unfortunately due to fact that the goods were signed for in good condition and unfortunately reported outside of the 48 hour period that they acknowledge we are unable to offer any replacement or refund upon the product. We did contact the supplier as soon as you informed us of this, but unfortunately we were outside the time period.

Regards
Condell Ltd Web Team

Valorada con 1 estrellas sobre 5

Bag of sh1t

Waited 2 and half weeks for order to be delivered which was suppose to be delivered 3 days after order. One of the items sent out was wrong . 7 phone calls and 3 emails later trying to get product swapped over after 5 weeks I give up and told them to pick up wrong item and asked for refund. That was more than a week go and they have picked the item back up but no refund yet. 7 phone calls 3 emails over 6 and half weeks and still no joy. This company are a bag of sh1t

22 de marzo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Steel Lintel

Purchased a lintel from this company and was told It would take a few days
Product arrived as promised on the date given
The staff at Condell were very helpful
Great service

18 de mayo de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor service

Very poor service, place an order online and over a week later I still had no idea when it would be delivered. Been calling them for 2 days and getting passed around from one person to the next.

I was intending to use them for a much larger order but wanted to see what type of service they offered. Won't be using them again and would not recommend.

28 de octubre de 2016
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good Communication

Couple of little snags with non-availability but great feedback from staff, especially Mick in Sales - a real asset to the company.

7 de enero de 2016
Opinión espontánea
Valorada con 4 estrellas sobre 5

Pleasantly surprised

I ordered some timber for a workshop build then I came across these negative reviews so was very apprehensive when the time came for delivery.

My delivery was delivered in two loads, the first on a Monday and the remaining timber arrived 3 days later. I was at first a little disappointed as I had expected it altogether or at least a call to say they were out of stock on some of the timber, however this didn't affect the build as by the time came to use the missing cladding it had arrived.

I had a couple of damaged/warped pieces which they replaced without quibble.

Now the important thing is value for money...... I struggled to find any supplier local to me that came anywhere near the prices I was given by Condell. Yes there were a few hiccups but nothing major and the quality of the timber is adequate.

I will definitely use them again next summer when I build a log cabin for the children.

4 de noviembre de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

poor service failed on two orders

Ordered some lintel's from the company, promised delivery 3 days later only one showed up, chased the company to be told would be delivered the next day. Rang them as builders were on site waiting for them told 3 times Def on the lorry did not show. Rang the following day to be told no sorry were never out for delivery. Turned up the following day after speaking to the manager by courier.
Thought I would give them a second chance ordered and paid for goods for next day service to be told sorry to busy can poss do the following day. Asked to cancel order said would do it there and then, order cancelled 4 days later. Very poor service management need to get a grip of there staff

7 de octubre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommend. Great Service

I called this company with a query about a Velux window (and associated parts), I wanted to order. They answered the phone quickly. The person I spoke to was helpful and knowledgeable. They had 2 of the 3 bits in stock, but said one part would need to be ordered in. This was a Friday afternoon. He said the item would be with him on Tuesday and he would get it out to me on Wednesday. He offered to send the other 2 bits out for Monday delivery. I said not to worry, send it all together when you have it.
All 3 items arrived on Monday morning. The delivery driver was friendly and polite. The price was very competitive. One very satisfied customer. Exceeded my expectations and what had been agreed, and all done in a friendly manner.

15 de octubre de 2013
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking Waste of Time

Chased this company just to send me a quote three times held up an important, but small job. The order was only about £500.00 but this was my first experience of Condell and I certainly wont be bothering them again.

19 de marzo de 2012
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent, good quality, good price, delivered on time.

Can definitely recommend, got everything I needed for my garage roof construction delivered on time and all the wood was dead straight and good quality. I made a mistake ordering the catnic lintel and ordered a high strength one. Condell rang me to confirm and when we realised the mistake were quick to refund me the difference. Will use them again.

15 de diciembre de 2011
Opinión espontánea

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