Contact Coffee Co Opiniones 

172
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Poor customer service, shame as the coffee is good. Unlikely I'll order again Thanks for responding, Yes you did deliver but you never told me about being out of stock until I asked where my o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All good. Longstanding customer but never ordered directly before, usually paid extortionate NAAFI fees for the pleasure. Bought 3 boxes of RED ON and they're the top job as always. Courier deliv... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great company with great products. I took a box of Contact Coffee battle bags to a fitness competition a few weeks ago and ended up with my team mates queuing at my door every morning for another! Def... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Well look this is a mega product in practical terms, also though we looked at the people behind the brews and bags. There is a sincere will to deliver the coffee people love in a way you can acc... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Establecimiento de café
  2. Tienda de artículos de campamento
  3. Tienda de café
  4. Puesto de venta de café
  5. Mayorista de café
  6. Tienda de ropa y equipos para actividades al aire libre

Escrito por la empresa

The story begins with two serving Royal Marines frustrations of drinking poor freeze dried substandard instant coffee during operations and exercises around the world. Our mantra of “Quick Coffee” drives us to seek ways of brewing the best fresh coffee with minimal equipment and in the shortest amount of time in any environment.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

172 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(172)

23 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Coffee at it's best.

Recommended by a servicemen. So after trying some decided great taste would like my own

24 de marzo de 2023
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Respuesta de Contact Coffee Co

Thank you for your review Ron. Welcome to great coffee! Enjoy!

Valorada con 5 estrellas sobre 5

Tried ‘After Hours’ as a new blend

Tried ‘After Hours’ as a new blend. Great in the cafetière and fantastic in the expresso machine.

Very quick delivery.

24 de marzo de 2023
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Respuesta de Contact Coffee Co

Thanks for the 5 star review Owen. Glad you are enjoying our After Hours blend

Valorada con 5 estrellas sobre 5

Contact Coffee

Fantastic company to deal with, bonus it’s run by veterans, keep up the good work guys 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿

23 de marzo de 2023
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Respuesta de Contact Coffee Co

Thanks for the review. We appreciate it

Valorada con 5 estrellas sobre 5

Coffee newbie!

I’m new to coffee and to me, they all tasted pretty much the same. I ordered a few small bags from Contact Coffee after a strong recommendation ; by the way, great customer service when I couldn’t decide and got in touch!
They vary on strength and taste so I was intrigued when they arrived and tried them all over a few days.
Wow! Top rate coffee, lovely flavours and cheaper than my previous brand.
I later found out that I’m supporting a Veteran Owned business too - fantastic.
Great coffee, great service - you won’t be disappointed and I would thoroughly recommend!

17 de marzo de 2023
Opinión espontánea
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Respuesta de Contact Coffee Co

Hello thank you for the 5 star review. We appreciate the feedback. Great to hear you received great customer service support when deciding which coffee to choose. Enjoy!

Valorada con 5 estrellas sobre 5

Great from the start

I would like to think I was one of CCCo's first customers and something that has shone through since their early days was the fact you could truly see that they cared. Not just about their products, which are fantastic, but about their community. They fact that this attention to detail has only gotten better as they have grown is the sign of a fantastic company trying to do great things.

14 de marzo de 2023
Opinión espontánea
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Respuesta de Contact Coffee Co

Thanks for the 5 star review Harry and thank you for your commitment and custom. We really appreciate it.

Valorada con 5 estrellas sobre 5

First class products

First class products, the best on the market. Owner is very personable, it really makes a difference.

6 de marzo de 2023
Opinión espontánea
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Respuesta de Contact Coffee Co

Thank you for the 5 star review Robert. Great to hear you have had a good experience with us.

Valorada con 5 estrellas sobre 5

Great product

Great product, reasonably priced we also love the merch. Customer services was also quick to respond and resolve.

We both love this company and the coffee!

14 de marzo de 2023
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Respuesta de Contact Coffee Co

Thanks for the 5 star review! Glad you are enjoying our products and customer service.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Posted extremely quickly. Can't fault them

24 de febrero de 2023
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Respuesta de Contact Coffee Co

Thank you for the 5 star review Judy. Great to hear you have had a great shopping experience. Enjoy the coffee!

Valorada con 5 estrellas sobre 5

I love strong coffee , I found it here.

I love strong coffee, I drink most of my brews in the Field, the product of choice for me is the "Red On" I use the bags with a little Coffee mate.
I must say it's better than anything you find in any coffee shop. If you don't believe me try it yourself.

25 de enero de 2023
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Respuesta de Contact Coffee Co

Thanks for a 5 star review. Glad you are enjoying our Battle Bags in the field.

Valorada con 5 estrellas sobre 5

Awesome

I don't review too much but I have to give my input on these guys. Have ordered a couple of times now, and I am so glad I stumbled across them. Best coffee I've ever had, and their gear is a nice addition to my morning routines of caffeine and phys before work.

4 de febrero de 2023
Opinión espontánea
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Respuesta de Contact Coffee Co

Thank you for your review. Glad you are enjoying our coffee and products

Valorada con 5 estrellas sobre 5

So impressed with this coffee!

So impressed with this coffee, from the quality of the brew itself to the zip-seal resealable packaging. Genuinely well thought out product.

1 de febrero de 2023
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Respuesta de Contact Coffee Co

Thank you for the review. Glad you are enjoying the coffee and the packaging.

Valorada con 5 estrellas sobre 5

Easy to navigate website

Easy to navigate website, fast delivery as usual.

27 de enero de 2023
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Respuesta de Contact Coffee Co

Thanks for the review Graham. Thank you for your custom

Valorada con 4 estrellas sobre 5

Delivery seems slow after being…

Delivery seems slow after being notified that dispatch has been made
Quality of coffee is great

28 de enero de 2023
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Respuesta de Contact Coffee Co

Thank you for the review Elaine. Glad you are enjoying our coffee. Our delivery service is 48 hours with Yodel and your order was delivered within this time. If we opt for a faster service it would be a price increase and we like to keep our delivery prices reasonable. Your feedback has been noted and it will be discussed. Thank you

Valorada con 5 estrellas sobre 5

Delicious coffee on the go!

The coffee is absolutely brilliant! The coffee bags are amazing for on the go and up a hill! Really easy to make a good brew in bad weather conditions. The bags are super handy and easy to pack away with minimal mess.
It's so good to have a delicious coffee on a cold snowy mountain.
The customer service was also amazing super friendly!
Would highly recommend.

13 de enero de 2023
Opinión espontánea
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Respuesta de Contact Coffee Co

Thank you for the review Lucy. Glad you are enjoying the coffee bags! And I will pass on your compliments to the customer service team.

Valorada con 1 estrellas sobre 5

Avoid

Avoid. Any company that can't be honest and upfront about terms isn't worth doing business with. The cancel anytime coffee club isn't "anytime" there's a 3 month minimum which isn't in terms and conditions nor is it on any of the blurb or sales pages but hidden in an FAQ document elsewhere on the website. Utterly detest companies like this. The coffee all tastes the same. Ordered 1 of each grind. All taste the same. Often pictured with an Aeropress (great gadget btw) but contact coffee isn't properly ground for these. If you want a great tasting coffee from an honest coffee company I'd go to Coaltown.

Update on response: Ah still unable to take any accountability and insist on customer blaming.
Firstly the customer is always right in matters of taste and style. As discussed in our emails you have no enforceable contract agreement with me as your "customer service manager... lol" has already capitulated that your hidden minimum term is not in your terms and conditions of sale, and despite that you have proceeded in stealing more money from my account for a product and service I cancelled. There's no point in emailing you as you have zero interest in resolving my issue with you.

26 de enero de 2023
Opinión espontánea
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Respuesta de Contact Coffee Co

As discussed over email with yourself already - Our minimum term is clearly available for all customers to see and in the years we have been running the club you are the first customer to have an issue. The minimum term is stated in the FAQ's (on our club page it states for more information see FAQ's), it is also in the product description. Our club takes at least three months for us to get a profit and as a small business who have just come through tough times we think this is fair.

Not all of our 5 blends taste the same they have different origins and tasting notes if made correctly.

Shots Fired - Barzil/Ethiopia Djimma - A very smooth blend, great for espresso based drinks and cuts through milk very well. It offers a great body and strong chocolatey flavours with hints of nut.
Battle Prep - Brazil/Latin America - An intense blend, full bodied with a powerful liquorice and cocoa notes. Smokey with a dense syrupy body.
Blue Light - 100% Sumatran Arabica - Full bodied earthy flavours with spicy, chocolate notes in the finish. Velvety texture and persistent aftertaste.
Red On! - Speciality Indian Robusta - A single 100% speciality Robusta from Southwest India. A perfectly balanced clean coffee, high in caffeine with a sweet and subtle acidity.
After Hours - Brazil/Ethiopia/Robusta - An intense and complex blend with notes of roasted nut, dark coacoa and sweet cedar wood.

Our ground coffee blends are best used with a drip filter or cafetiere as stated on them. We recommend to buy beans and grind your own if using another method.

Thank you for your feedback and feel free to email us if you are still not satisfied with our response. Thank you for your custom.

Valorada con 5 estrellas sobre 5

Absolutely adore the Contact Coffee Co

Absolutely adore the Contact Coffee Co.

Their service is second to none and the staff always go above and beyond to help you.

The coffee itself… well let’s just say it’s a saviour on them sleepy days! I couldn’t recommend this brand enough, absolutely love their coffee. I especially love taking it on my adventures and camping along with the cutest little Contact Coffee camping cup!

18 de enero de 2023
Opinión espontánea
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Respuesta de Contact Coffee Co

Thank you for your feedback Kirby. Glad to hear you are happy with our coffee and the service we provide and that the staff looked after you.

We agree that our coffee is definitely a saviour on sleepy days!

Valorada con 5 estrellas sobre 5

Great Experience from Website to Cup ☕️

I've tried a few of their different blends and it's safe to say I'm now hooked. After Hours and Battle Prep are probably my favourite 2, but to be honest, of all the one's I've tried (including the decaf 👀) they all taste great!

Love the coffee, merch & supporting a good cause while I drink it 💙

10 de enero de 2023
Opinión espontánea
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Respuesta de Contact Coffee Co

Hi Lizzie, thank you for the feedback. Glad you are enjoying our blends. We also find it hard to choose our favourites. The decaf has been a huge hit with people too. Thank you

Valorada con 5 estrellas sobre 5

Great Coffee Great Service.

Great Coffee Great Service.

I have been drinking contact coffee for awhile now and they always deliver the goods.

From beans to battle bags they ensure you always have a good cup when outside regardless of the terrain or weather.

10 de enero de 2023
Opinión espontánea
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Respuesta de Contact Coffee Co

Thank you for your review Guy! Glad you are enjoying our coffee in different ways. The Battle Bags are perfect for the outdoors!

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