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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

They do give you work and pay your salary as well, but the workload is too much for such a low salary. Some staff members are also very rude and behave as if they own the company. When it comes to pa... Ver más

Valorada con 1 estrellas sobre 5

Very poor experience.
 I was encouraged to join this umbrella company after being told my business mileage claim would not be taxed as long as my agency makes it clear on invoices that it’s business... Ver más

Valorada con 5 estrellas sobre 5

Have worked through Contractor Umbrella a couple of times now, both times their service was exemplary. Queries are responded to quickly and payments are made same day when received from the agency or... Ver más

Valorada con 5 estrellas sobre 5

Contract Umbrella has been a Godsend. After a bad experience with a different company, Contract Umbrella stepped in and seamlessly cleaned up their mess. I get paid on time. Clear and detailed... Ver más

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Información sobre la empresa

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Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

98 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

One of the best umbrella companies

Decided to go with contractor Umbrella after market research. My relationship manager Kayleigh Goodfellow always answered my queries patiently. Havent had any issues over the duration of my contract.

13 de junio de 2023
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Respuesta de Contractor Umbrella

Good Morning.

Thank you for taking the time to leave such a lovely review.

I have shared this with Kayleigh and the team, and we hope to continue working with you.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

Very professional company will…

Very professional company will definitely use them again.

30 de mayo de 2023
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Respuesta de Contractor Umbrella

Hi Mick

Thank you for taking the time to leave such great feedback. I will share this with the team.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

Excellent Service

I have been with Contractor Umbrella for 2 years. Excellent customer experience. Phone answered promptly. Queries resolved quickly. I would recommend.

30 de mayo de 2023
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Respuesta de Contractor Umbrella

Thank you for sharing such a great review. I will share this feedback with the team.

Lauren Monks

Valorada con 4 estrellas sobre 5

Very helpful no frills Umbrella Co

Very helpful Umbrella Co. with no unnecessary frills. Payments always on time direct to bank account and any queries answered promptly.

Would not hesitate to use them again for Inside IR35 contract pay processing.

23 de mayo de 2023
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Respuesta de Contractor Umbrella

Hi Michael

Thank you for your review. I am very pleased you have been happy with our service, and I will pass this on to Kayleigh and the team.

We welcome you back anytime.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

For contracts where you need to use an…

For contracts where you need to use an umbrella company, I would recommend Contractor Umbrella and will be using them again for my next inside IR35 contract.
There fee is one of the lowest I found, but with absolutely no compromise on the professional service delivered, which was top notch.
Absolutely no hesitation in recommending them.

9 de mayo de 2023
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Respuesta de Contractor Umbrella

Hi Stephen

Thank you for leaving such a great review. I will ensure this is shared with the team!

Lauren Monks

Valorada con 5 estrellas sobre 5

Excellent Umbrella Company

Unlike some other umbrella companies Contractor Umbrella send you the client contract for you to approve and authorise, and don't just sign it on your behalf. Nor do they have onerous conditions in the terms of employment.
All the payments and paperwork is dealt with in a timely manner and without any problems.
Overall they are very professional and a pleasure to work with.

28 de febrero de 2023
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Respuesta de Contractor Umbrella

Hi Rupert

Thank you for leaving such a great review. I will pass this on to the team.

Lauren Monks

Valorada con 5 estrellas sobre 5

Helpful professional staff

Helpful professional staff, any problems sorted out quickly, paid on time.

21 de abril de 2023
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Respuesta de Contractor Umbrella

Thank you for taking the time to leave a review.

Lauren Monks

Valorada con 5 estrellas sobre 5

Helpful and responsive service

CU were very helpful when I started contracting in 2016 and are my preferred umbrella. Good insurance cover and an efficient, low-key approach. Lots of guidance available and overall a better experience than from a couple of larger outfits (when choice was limited).

The admin is pretty smooth. The usual occasional queries over contracts, agencies or misunderstandings are sorted out through a friendly phone call or email.

4 de abril de 2023
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Respuesta de Contractor Umbrella

Good morning Richard

Thank you for sharing such lovely feedback. I understand you have been working with Christina, and I will share this with her and the team.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

I was quite happy with the service…

I was quite happy with the service provided by Contractor Umbrella.

27 de marzo de 2023
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Respuesta de Contractor Umbrella

Hi Sanu

Thank you for sharing this positive review. I will pass this on to your Contract Manager, Jessica Attwood.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

Hassle Free

Contractor Umbrella have provided a prompt and efficient service.
Any minor queries have been answered quickly and payment has always been on time.
Having heard many horror stories of other umbrella companies, I was fearing regular issues with payment etc - but my experience with Contractor Umbrella has been entirely hassle-free.

28 de febrero de 2023
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Respuesta de Contractor Umbrella

Hi Lee

Thank you for sharing this. I am really pleased that you have been happy with our service, and found us to be hassle-free.

Your Contract Manager is Jessica Attwood, and I have shared your comments with her.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

No problems

No problems, always paid on time, always replied quickly to any questions, would happily use again if I return to contacting

31 de enero de 2023
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Respuesta de Contractor Umbrella

Hi Graham

Thank you for leaving us such a great review. It is lovely to see you have been happy with our service, and should you require an Umbrella company in the future, please do let us know.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

I've been with them since 2006...

I've been with them since 2006 and have only stopped using them as I'm retiring. During this time I changed contract on several occasions which they handled well. If there ever were issues over timely payments, it was always the fault of the company paying funds into Contractor Umbrella, and C.U. always resolved things promptly. I have no issues recommending this friendly, communicative and helpful team.

15 de enero de 2023
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Respuesta de Contractor Umbrella

Hi Marco.

Thank you for your positive review. It is lovely to hear how happy you have been with us since 2006, and I wish you a relaxing retirement.

Many Thanks

Lauren Monks

Valorada con 4 estrellas sobre 5

Very helpful provide lots of useful…

Very helpful provide lots of useful general information on Umbrella structures. Would recommend.

13 de enero de 2023
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Respuesta de Contractor Umbrella

Thank you for your review. Should you need any further advice please feel free to contact your Contract Manager on 01206 761326.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

Speedy, Helpful, Friendly

I've been working with CU for the last 18 months and in that time I've been impressed with the level of service they've provided to me as a contractor. Responses to queries have come back within a matter of hours, sometimes much faster, they've been helpful and friendly. Systems and processes work without failure and my documents are clear and always available. I wouldn't hesitate to recommend CU to contractors looking for an umbrella company.

30 de septiembre de 2022
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Respuesta de Contractor Umbrella

Good afternoon.

Thank you for taking the time to share this feedback. I am so pleased to hear how happy you have been with our service.

I will share this with our team.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

Super easy to get set up and use

Super easy to get set up and use. Handy portal for checking the status of payments and invoices. Christina was incredibly helpful with any questions I had and very responsive.

Overall would use again.

1 de junio de 2022
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Respuesta de Contractor Umbrella

Hi Pollyanna

Thank you for your lovely feedback. I am so pleased that Christina has been able to look after you.

I will share your feedback with the team.

Many Thanks

Lauren Monks

Valorada con 5 estrellas sobre 5

No complaints whatsoever, great experience!

Been with them well over 2 years now after switching over from my own limited company and have had absolutely no issues whatsoever. From quick set up, to timely timesheet approvals and prompt responses to my queries. Contract managers I have had assigned were always helpful and pleasure to work with (Christina my latest manager has been extremely helpful ). Would definitely recommend to anyone.

2 de agosto de 2022
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Respuesta de Contractor Umbrella

Hi Tommy

Thank you for your lovely feedback, and I am delighted Christina was looking after you so well. I will share your feedback with the team.

Many Thanks

Lauren Monks

Valorada con 4 estrellas sobre 5

Contractor Umbrella set me up quickly…

Contractor Umbrella set me up quickly and efficiently. They were always polite and came back to me promptly when I had issues or questions. I would definitely recommend them.

13 de junio de 2022
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Respuesta de Contractor Umbrella

Hi Mike

Thank you for your positive review. I am really pleased so hear we were able to set you up so quickly. I hope you will continue to be satisfied with our service.

Many Thanks

Lauren Monks

Valorada con 1 estrellas sobre 5

Incompetent

Although I submit my time sheets on time but there is no guarantee that payment will be paid on time.

I have to chase them every time a payment is due and it is up to them to pay as it suits them without any regard to the client or the contract they have signed.
They don't even bother to send a courtesy email informing you that your payment will be delayed.

I have been contracting for a long time and had never experienced such bad customer service and incompetent company.

27 de mayo de 2022
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Respuesta de Contractor Umbrella

Hi Saad

I am sorry to hear you are un-happy with the payment time frames. I have reviewed your details and I can see that your payment from your agency was received after our payroll deadline.

We run payroll every morning, and if funds are not received by 9am, they are included on the following days payroll.

If you have any questions please contact your Contract Manager, Molly Lambourne, who will be more than happy to help.

Kind Regards

Lauren Monks

Valorada con 4 estrellas sobre 5

I had a great experience of Contractor…

I had a great experience of Contractor Umbrella, they had to act quickly in the beginning due to circumstances outside of their control but they took that in their stride and continued in the same vein.
The time recording/payslips etc, all work well and any queries were handled quickly and efficiently.
Credit where credit is due!
Terry

25 de mayo de 2022
Opinión espontánea
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Respuesta de Contractor Umbrella

Hi Terry

Thank you for sharing your experience. It is great to hear that you have been happy with our service. I will share this with your Contract Manager, Christina Brown.

Kind Regards

Lauren Monks

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