The Cotswold Company - Chelmsford Opiniones 

95
TrustScore: 5 sobre 5

4,8

Bond Street 110, CM1 1GD Chelmsford, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A lady called Helen served us today. She was extremely helpful, showing us different options and giving advice. It was a very pleasant experience and I just know we will be back very soon.

Valorada con 5 estrellas sobre 5

We found everything we wanted and the assistant who helped us ( Leonora) as first class. We were not rushed and left to browse albeit Leonora was always close at hand to answer any questions

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited the store in Chelmsford to look at some furniture we'd seen and planned to order online. I am so glad we did this as the lady who served us was really helpful and advised us on a fe... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Website was comprehensive enough for what we wanted to see and get dimensions for. Shop staff (Chelmsford) answered phone promptly and gave full details enabling us to ensure our journey would not be... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de muebles
  3. Tienda de mobiliario para salones

Escrito por la empresa

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Escrito por la empresa

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Información de contacto

  • Bond Street 110, CM1 1GD, Chelmsford, England, Reino Unido

  • 01245 860376

4,8

Excelente

TrustScore: 5 sobre 5

95 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(95)

5341 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

**GREAT SERVICE FROM CHD DRIVERS ASHER…

**GREAT SERVICE FROM CHD DRIVERS ASHER & RICHARD**
Both drivers were professional, polite, and extremely helpful. They asked if I wanted the items unpacked, checked where everything was going, and even took their shoes off without being asked. I also appreciated the text updates letting me know when they would arrive. A really professional service from Cotswolds Furniture Company.

4 de marzo de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Chelmsford

Respuesta de The Cotswold Company - Chelmsford

Good morning Paul,

We appreciate your positive feedback! We're happy to hear that the delivery team was professional, polite, and helpful. It's great to know they ensured everything was to your liking and provided timely updates. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Delivery

Our furniture arrived earlier than expected. The delivery team, Asher and Richard, were very nice and placed our sofa and chair just where we wanted them and also took the time to adjust the legs so that they were level.
The sofa and chair are very comfortable and look great in our house.

11 de febrero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Chelmsford

Respuesta de The Cotswold Company - Chelmsford

Good morning Janet Page,

We appreciate your feedback and are happy to hear that your furniture arrived early. It's great to know our delivery team was nice and adjusted the furniture to your satisfaction. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, not intrusive but there if we had any questions.
Everything we wanted to see was in the store so we could move things around to get the look we wanted.

18 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

The staff are always welcoming on arrival to the store, always willing to help without being in your face . The store is always clean and well presented.

17 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant on line service, sale and delivery!

Absolutely brilliant as I was able speak to a lovely sales advisor (Yujung) in store through a live video link to my phone, who took me around the store to find the sample which was able to see before making the purchase
I was then able to order the sample and placed my order online.
I heard straight away via email that my 2 set of chest of drawers would be delivered on 17/2.
2 days before delivery I got an email telling me the time slot and they were delivered on the day between the 2 hour slot they gave me by Matt and Santos.
Super helpful guys that took the boxed drawers straight upstairs to bedroom.
The packaging was second to none and no sign of damage.
We purchased Berkeley black chest of drawers x2 - they are perfect - exactly what we wanted and so ⭐️⭐️⭐️⭐️⭐️ all round!
Thank you

9 de febrero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Chelmsford

Respuesta de The Cotswold Company - Chelmsford

Good afternoon Julie Brown,

We're happy to hear that you had such a positive experience! It's great to know the video call was helpful and that you are pleased with your purchase and the delivery service. Thank you for your fantastic feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Considerate and careful delivery

Two very heavy wardrobes were carried very carefully upstairs by Asher and Richard. They were so friendly and polite, and were so considerate. It was so helpful to get accurate updates on delivery time.

5 de febrero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Chelmsford

Respuesta de The Cotswold Company - Chelmsford

Good afternoon Mr Ralph Spence,

We appreciate your comments and are so glad the delivery team was friendly, polite, and considerate while carefully delivering your heavy wardrobes upstairs. We're happy you received accurate delivery updates.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

We visited the store and chose our new Bed

We visited the store and chose our furniture and returned to purchase a few days later. On both occasions the assistant’s were very helpful and talked us through any questions we had. Nice and easy to deal with and furniture due to be delivered in just over a weeks time

31 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Placed order with incredibly helpful customer service. Kept fully informed regarding delivery, which was very prompt . Asher & Richard were extremely friendly and helpful, making sure we were fully happy before leaving, taking all the rubbish away with them . Very pleased with our utility unit in dove grey . Very well packed for transit . Thank you .

30 de enero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Chelmsford

Respuesta de The Cotswold Company - Chelmsford

Good morning Sandra,

We appreciate your fantastic feedback! We're happy to hear that you found our customer service helpful and the delivery prompt. It's great to know the team was friendly and ensured your satisfaction, and that you're pleased with your utility unit. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Great delivery service

Our delivery drivers were really friendly and professional. They offered to take their shoes off to avoid getting our carpet wet when carrying our furniture upstairs. The order was on time and early in the morning so that it did not disturb our day.

27 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from Yujung over…

Excellent service from Yujung over video call today. Very helpful & knowledgeable about the product & its availability. Thank you.

25 de enero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Chelmsford

Respuesta de The Cotswold Company - Chelmsford

Good afternoon Trevor Baker,

We're happy to hear that you found the video call service excellent and helpful. We appreciate your positive feedback regarding the product knowledge and availability information provided. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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