This company is one of the worst I have ever had to deal with! Staff never can follow up on any maintenance issue that you enquire about! Each time you call for an updatevon a particular mainten... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Crabtree initially wasn't performing very well. Then we changed the POC to Rebecca. This complete change helped us resolve issues more quickly. Contracts started performing much better. She has been o... Ver más
I am selling my property but Crabtree are really risking my buyers pulling out as they just don’t deal with conveyancers enquiries. We have been waiting for weeks now and even though my solicitors... Ver más
La empresa ha respondido
Crabtree’s work on our Colindale development has been a complete shambles over the years. They are very diligent with paperwork when they want to demand payments, service charge and any increase... Ver más
La empresa ha respondido
Información sobre la empresa
- Compañía de administración de propiedades
- también en la categoría
- Administrador de la propiedad
- Asesor inmobiliario
- Gestor de activos
- Representante comercial
Escrito por la empresa
Providing trusted property management solutions for over 35 years
Información de contacto
Marlborough House 298 Regents Park Road , N3 2UU, London, Reino Unido
- 020 8371 7070
- welcome@crabtreeproeprty.co.uk
- www.crabtreeproperty.co.uk
2,5
Malo
431 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 40% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good communication
Very good customer communication skills.
They explain the reason why the direct debit is taken from my account.
13 de marzo de 2025
Respuesta de Crabtree Property Management
Good afternoon
Thank you for your kind words! We're pleased to hear that you’ve had a positive experience with our communication and that everything has been explained clearly. If you need any further assistance, please feel free to reach out.
Best regards,
Holly
Central Services
Abby conveyancing and sarah in accounts
Abby in conveyancing and sarah in accounts have been so supportive and professional
They answer the phone quickly
They listen and they act upon what they promise to do in order to have a positive outcome for clients. And they confirm their outcomes in emails
They reduced my stress considerably
The rest of the organisation needs to take a leaf out of their book
Thanks Abby and Sarah
12 de marzo de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear David
Thank you for your wonderful feedback! We’re so pleased to hear that Abby and Sarah provided you with such supportive and professional service. Delivering clear communication and positive outcomes is something we strive for, and it’s great to know they made a difference for you.
We’ll be sure to pass on your kind words to them—they’ll truly appreciate it! If you ever need any further assistance, please don’t hesitate to reach out.
Best regards
Holly
Central Services
They have all been really trying to…
They have all been really trying to help me with my mother and father in laws flat as they have both passed, excellent service so far
12 de marzo de 2025
Respuesta de Crabtree Property Management
Dear Vanessa
Thank you for your kind words during what must be a difficult time. We’re glad to hear that our team has been able to assist you, and we remain committed to providing the support you need. If there’s anything else we can do to help, please don’t hesitate to reach out.
Best regards
Holly
Central Services
As a resident freeholder it’s really…
As a resident freeholder it’s really important to understand the responsibilities of managing the estate and for this Crabtree have been very professional in making sure we file our accounts on time. Would like to thank Elaine Koller for making sure we file our accounts on time.
19 de febrero de 2025
Respuesta de Crabtree Property Management
Dear Rajesh
Thank you for your kind words! We’re delighted to hear that you appreciate our efforts in managing the estate efficiently. Ensuring everything runs smoothly, including filing accounts on time, is a top priority for us. We’ll be sure to pass your thanks along to Elaine—she’ll be pleased to know her support has been valuable to you.
If you ever need any further assistance, please don’t hesitate to reach out.
Best regards
Holly
Central Services
I recently made a very negative review…
I recently made a very negative review of Crabtree which was very much on point!
I have since had contact from the company and must say they have jumped hoops to get things done which they have!
A special mention goes to Sarah Belsham who has solved the issues of the bin areas which had become an environmental health issue and arranged a contract with a waste company to tend to the problem!
So I retract / delete my negative review and say thank you Sarah Belsham 👍
10 de marzo de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear David
Thank you for updating your review! We truly appreciate your feedback and are glad we could resolve the issue to your satisfaction. Sarah and the team are committed to providing the best service possible, and it's great to hear that her efforts made a positive difference.
If you ever need any further assistance, please don’t hesitate to reach out. Thanks again for giving us the opportunity to put things right!
Best regards
Holly
Central Services
Terrible property management company
How did Brentford Lock West engage with Crabtree Management Property. The estate has been so mismanaged and placing residents at risk. They have a rating of 2.9 and seriously who appointed them?
Boiler room locked, no access because after hours have no information. Supervisor deliberately ignored taking the call. Can’t wait for the residents to vote them out…highly not recommended
9 de marzo de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Chris
Thank you for sharing your feedback.
We are very sorry to hear about the issues you have faced at Brentford Lock West and understand how frustrating this must be for you and the other residents. We take all concerns seriously, especially those that involve safety and accessibility.
Please allow us the opportunity to look into this matter further. Could you kindly email us at crabtree-trustpilot@fexcopropertyservices.co.uk with more details, including the specific issues you've encountered? We would like to address your concerns directly and work towards a solution.
We sincerely appreciate your patience and feedback, and we are committed to improving your experience with us.
Best regards
Holly
Central Services
This must be one of the worst…
This must be one of the worst companies.
Ignoring emails on serious issues, as with many other reviews,
Can't be all coincidence and not a policy,
The reply from Crabtree in here invites to take the issues through customer complaints service, I used it on multiple occasions, it seems it designed to take you on a large circle with so much time wasted, just to bring you back to the first square.
I doubt if anyone ever got a proper result from that.
How this type of company can still operate in the fashion they do ? It is just amazes me in the worst possible way.
8 de marzo de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Nard
Good afternoon,
Thank you for sharing your feedback.
We sincerely apologise for the frustration you've experienced. We take all concerns seriously and are committed to addressing them promptly. If you would like to discuss your issue further or provide additional details, please reach out to us directly via email at crabtree-trustpilot@fexcopropertyservices.co.uk. We will ensure that your concerns are handled with the attention they deserve.
Best regards
Holly
Central Services
Gabriela Slusarz
Gabriela Slusarz the Customer Service Advisor for Crabetree/Fexco Property Services was attentive, helpful, patient and a joy to communicate with. A real credit to your organization.
Kind Regards
Kalu Ukpai
6 de marzo de 2025
Respuesta de Crabtree Property Management
Dear Kalu,
Thank you so much for your kind words about Gabriela! We’re delighted to hear that she was attentive, helpful, and a joy to communicate with. We’ll be sure to pass on your lovely feedback to her—it will mean a lot.
If you ever need any further assistance, please don’t hesitate to reach out.
Best regards
Holly
Central Services
Ardeep is immense on behalf of Crabtree
Crabtree is the management company of my building.
Early January our ceiling leaked due to a pipe being removed by a worker, which led to damages in our flat.
In the past 7 weeks I have been dealing with Ardeep to sort both the repair and also for safety works in our ceiling.
Ardeep has been excellent right throughout the process to help us organise and get everything sorted. Without him I'm sure this would all have dragged on, and not be organised properly. He responds quickly and helps to organise all the people to be where they should be to sort the problem.
My thanks to him for ensuring this has now been done!
6 de marzo de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Lorin
Thank you so much for your kind words about Ardeep and the service provided by Crabtree. I’m really pleased to hear that Ardeep has been able to assist you in resolving the issue with the ceiling leak and the necessary safety works.
I will make sure your feedback is passed on to Ardeep, as it’s always great to hear how our team has made a positive impact.
If you need any further assistance, please don’t hesitate to reach out.
Best regards
Holly
Central Services
We received parking charges whilst…
We received parking charges whilst working at a property within the estate but Ardeep has been fantastic, and resolved all issues with these simply and easy,
Fantastic team to deal with
3 de marzo de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Colin
Thank you for your feedback! We're so glad to hear that Ardeep was able to resolve the parking issues for you quickly and easily. We appreciate your kind words and are happy to know that you had a positive experience with our team. If you need any further assistance, don't hesitate to reach out!
Best regards,
Holly
Central Services
Crabtree has excellent service
Crabtree has been services for us for 10 years and we have never had any problems with them regarding their service.
I have personally had contact with them for several issues and every of them has been resolved quickly and positively.
Many thanks Adreep, Damian and Erm for your help and support 🙏
Keep it up 💪
Very Grateful tenants 😍
3 de marzo de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Grazyna
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such positive experiences with Crabtree over the years. Ardeep, Damian, and Erm will be so pleased to know their efforts have made a difference. We truly appreciate your kind words and are grateful to have you as tenants. If you ever need anything in the future, we're here to help!
Best regards,
Holly
Central Services
Thank you for your hard work Ardeep!
Honestly, if it wasn't for Ardeep i would give Crabtree less stars. Ardeep is very enthusiastic about his work and happy to help however he can. He will go above and beyond for the residents. It would be even better if all Crabtree staff had the same work ethic as Ardeep.
3 de marzo de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Jeyda
Thank you for your review! We're delighted to hear that Ardeep has made such a positive impact with his dedication and hard work. We truly value your feedback and always strive to provide the best service possible. If there's anything more we can do, please let us know!"
Best regards,
Holly
Central Services
Can highly recommend Ardeep from…
Can highly recommend Ardeep from Crabtree. Nothing is ever too much trouble and all issues are dealt with in a timely and efficient manner.
25 de febrero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Steven
Thank you for your kind words! We're thrilled to hear that Ardeep provided such excellent service. We'll be sure to pass on your feedback. If you ever need anything, we're always happy to help!
Best regards,
Holly
Central Services
The admin team have been very…
The admin team have been very responsive to requests I make, getting back to me within the timescale they stated and providing clear information.
26 de febrero de 2025
Respuesta de Crabtree Property Management
Dear Catherine
Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that our admin team has been responsive and provided clear information within the expected timescales.
Your feedback means a lot to us, and we remain committed to delivering the best possible service. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Holly
Central Services
Poor management
I have had the same experience with this management company as most of these people. I have made call after call and have followed up with emails but no one seems to come back to you. I had a person from accounting side trying best to help but useless as couldn’t answer any questions on any of my queries and promised a call back from a property manager which I’m still waiting on. They are very quick in sending statements and year end accounts, demanding payments and penalty fees but no explanation on why we should be paying back dated payments. Really at a loss on what to do all this going on since Dec 2024.
2 de diciembre de 2024
Opinión espontánea
Respuesta de Crabtree Property Management
Good afternoon
I’m really sorry to hear about your experience and the ongoing frustration you’ve had with communication and the handling of your queries. It’s concerning to hear that despite your efforts, you haven’t received the support you need.
We take your feedback seriously and would like to address your concerns directly. If you could email me at crabtree-trustpilot@fexcopropertyservices.co.uk, I’ll personally look into the issues you’ve raised and ensure we get to the bottom of this.
I understand how important it is to have clear communication, especially when it comes to payments and account-related matters. I’m here to help and will do everything I can to resolve this as quickly as possible.
Best regards,
Holly
Central Services
Not satisfactory…
Confusing and often pointless correspondence, inability to respond to telephone requests.
21 de febrero de 2025
Respuesta de Crabtree Property Management
Good afternoon
I’m sorry to hear about your experience and appreciate you bringing this to our attention. We always strive to improve our communication and service, and I would like to address your concerns directly.
If you could email me at crabtree-trustpilot@fexcopropertyservices.co.uk, I’d be happy to look into the issues you've raised and work towards a resolution.
Best regards,
Holly
Central Services
Crabtree n/ Craptree
Crabtree aer experts in displaying complete indifference to any complaint.
Their management approach is 'if we ignore you what can you possibly do about it'.
They think it makes people feel helpless.
Actually it makes people angry and focused enough to tell everybody how bad they are in an honest review.
19 de febrero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Bob
We’re genuinely sorry to read about your experience, and we completely understand your frustration. It’s never our intention to ignore or dismiss any concerns, and we sincerely apologise if you felt that way.
Your feedback is important to us, and we want to make things right. Could you please email us at crabtree-trustpilot@fexcopropertyservices.co.uk with your property details? We’re committed to investigating this thoroughly and ensuring that your concerns are addressed in a timely manner.
Thank you for bringing this to our attention—we appreciate the opportunity to resolve it.
Best regards,
Holly
Central Services
Money grabbing management
I not sure where to begin. This company manages an estate where I’m residents at. I am extremely dissatisfied with Crabtree Management. They have raised the service charge by an outrageous amount, but absolutely no improvements or services have been provided in return. It's frustrating because when you try to get in touch with them for any queries or issues, the contact number they provide doesn’t even work. It’s impossible to reach anyone for assistance, and there’s no communication or support. This company seems to care only about collecting money, without delivering any value or service. I would strongly advise others to stay far away. 😡
18 de febrero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Kab
We’re truly sorry to hear about your experience and can completely understand your frustration. This is definitely not the level of service we strive for, and we want to make things right.
Could you please email us at crabtree-trustpilot@fexcopropertyservices.co.uk with your details? We want to understand more about what happened and ensure your concerns are properly addressed.
We genuinely appreciate your feedback and hope to have the chance to resolve this for you.
Best regards,
Holly
Central Services
Money grabbing outfit.
I wish Trustpilot had score of zero or less that I could give Crabtree property mismanagement as they are the worst service charge company that I have come across in 40 years of dealing with various service charge companies.
When they took over they increased the service charge illegally by 100% while providing inferior or no service at all. They then demanded £223.71 for "insurance" and increased insurance excess to an unheard amount of £25,000.00!!! The figure is normally somewhere between £500.00 to £1,000.00.
They have no interest in replying to enquiries or providing a decent service, all they're interested in is to demand more money as the following year they again illegally increased the service charge by 180% while the conditions on the estate are at times plague like where the residents have to do the rat run.
They have an insatiable appetite for money demanding payment in full and if we want to pay by direct debit we have to pay them a fee for that. They have even illegally demanded money for years gone by!!! Years that they were not even involved.
Keep well away from money grabbing Crabtree mismanagement lot at all costs.
18 de febrero de 2025
Opinión espontánea
Respuesta de Crabtree Property Management
Dear Mohsen
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We take all feedback seriously and would like the opportunity to investigate and address the issues you’ve raised.
Please could you email us at crabtree-trustpilot@fexcopropertyservices.co.uk with your property details so that we can look into this matter further? We want to ensure that any concerns regarding service charges, insurance, or estate management are properly reviewed and clarified.
We look forward to hearing from you and working towards a resolution.
Best regards,
Holly
Central Services
Consistently providing a great service
Craptree are easy to contact and respond quickly to requests/problems consistently. I hear negative stories about other property management companies and I'm grateful I don't have these experiences with Craptree.
18 de febrero de 2025
Respuesta de Crabtree Property Management
Dear Katy
Thank you for taking the time to share your experience! We’re delighted to hear that you’ve found our team responsive and helpful. Providing excellent service is our priority, and it’s great to know that our efforts are making a positive difference.
If you ever need any assistance, please don’t hesitate to reach out. We truly appreciate your support and your kind words.
Best regards,
Holly
Central Services
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.