Crabtree Property Management Opiniones 

This company is one of the worst I have ever had to deal with!
Staff never can follow up on any maintenance issue that you enquire about! Each time you call for an updatevon a particular maintenance issue, a different story is being relayed back to you.
A staff member had the cheek and audacity to tell me he would terminate my call because of my tone. I should have been the one telling him I would terminate the call due to his rudeness and incompetence.
Maintenance charges are being collected and you do NOT get the service for it, which seem typical of the system.
Definitely would not recommend Crabtree to anyone!

Under no circumstances use this company - their service levels are beyond atrocious. Just unbelievable

In my experience, this management company provides a very poor service. I have serious concerns about how sensitive personal data is handled, including the disclosure of personal information and the registration of leaseholder-related documents with a third party without consent.

I would strongly advise anyone dealing with this company to be cautious and to carefully check how their personal information and documents are being handled.

Crabtree’s work on our Colindale development has been a complete shambles over the years. They are very diligent with paperwork when they want to demand payments, service charge and any increases, but the moment you want anything in return for the money you paid, they disappeared.

For example, we have had our parking gate not working for 2 months now. We have random cars parking in our car park. We paid £30k for our parking space and we wonder if we can park in our parking when drive back from work.

Crabtree have done nothing about it. And if they are doing something, how can it take 2 months to fix things?

Our front door is broken, this means anyone can get into our building. We have 0 security, and they don’t seem to be too bothered by it

We have been extremely disappointed with the service provided by Crabtree Property Management.

Despite paying a maintenance fee, there has been very little upkeep of the communal landscaping, with areas regularly left untidy and neglected. Repairs to the cobbled areas have also been poorly handled. They were temporarily filled with cold-pour tarmac, and we were repeatedly told that a proper repair would be carried out “soon.” Months later, the temporary fix is still there with no sign of a permanent solution.

Whenever we have questioned when the landscaping is going to be carried out, we are often told that they do not look after the area down our road, despite this having been previously confirmed as part of their responsibilities.

There have also been ongoing issues with the communal bins not being emptied, creating unnecessary inconvenience for residents.

Communication has been one of the biggest frustrations. Emails often go unanswered, making it incredibly difficult to get updates or resolve issues. To make matters worse, we were told a revised invoice would be sent to us, but it never arrived. Instead, we later received threats of a County Court Judgment (CCJ) over the outstanding balance, despite waiting for the invoice we had been told to expect.

Overall, our experience has been one of poor communication, inadequate maintenance, and a lack of accountability. For a company responsible for managing and maintaining residential properties, the level of service has fallen well below expectations.

Crabtree are utterly hopeless. Moved into flat managed by them in January. Solicitor paid share certificate fee and they are STILL saying they haven't received payment for it despite being sent proof on numerous occasions. Everything gets sent 'to another team' who never respond. At my wits end.

Extremely disappointing experience with Crabtree PM Limited. A straightforward lease enquiry regarding a pet licence under a medical needs clause turned into a 13-month cycle of delays, ignored emails, inconsistent responses, and additional requirements that do not appear anywhere within the lease itself.

Only after repeated chasing, legal escalation, and referral to The Property Ombudsman was any meaningful engagement provided.

Unfortunately, this has not been an isolated issue. The management of the building itself has also been extremely poor, including:

* broken entrance gates and ongoing security concerns;
* repeated break-ins and bike thefts within the property;
* intercom systems left unresolved for extended periods;
* periods without hot water;
* extremely delayed responses to residents; and
* cleaning standards that have been unacceptable despite service charges continuing to be collected.

As a leaseholder, I expected professionalism, transparency, and competent management of the property. Based on my experience, I would not recommend Crabtree PM Limited to leaseholders or freeholders seeking responsive and reliable property management services.

Very responsive and proactive in terms of dealing with issues. Our service charge has remained at a reasonable cost after 4+ years and the building is well run.

Absolute trash company. They should've never established this awful company & stayed out of managing properties. They stole our property that was not in the way of anything, we're forced to pay monthly rent to them for nothing in return. They play dumb/ignore our requests to fix the door that's janky.

If you're looking to buy an apartment, make sure to check if these freaks are running it. And avoid it. You're welcome.

I can't believe the company is still in operation.

If youre looking to purchase a property and find out this company is the management company, walk away. No home is that perfect to forgo having to deal with this lot.

Crabtree initially wasn't performing very well. Then we changed the POC to Rebecca. This complete change helped us resolve issues more quickly. Contracts started performing much better. She has been our POC for over a year, and the process has been much smoother. Overall grateful for all her support!

Called (10am) as the lock on the communal flat door had broken and no one could enter or exit the building (first floor flat with no fire exit). Advised that my partner has health issues and it’s imperative emergency services have access to the property.

Five further calls later and we finally receive a call from a locksmith (14:30) to advise an engineer will be onsite by 5pm. Finally arrives at 6:30pm (just the eight hours for a cancer patient to be a prisoner in their own home).

Engineer patched up the lock, but advised it was a temporary fix and he would be back to replace with a new lock the following day. Following day nobody shows up.

24 hours later lock breaks again so we call the locksmith to ask why the engineer didn’t return the previous day. Turns out Crabtree thought their quote was too expensive and cancelled the repair.

Several more calls to Crabtree and they decide it’s too late to now send out another engineer and, having managed to get the door open, their advice was to put sellotape over the lock to prevent it from sealing shut again. Not only would this negate our insurance, but is a massive red flag as anyone could walk in our building uninvited.

Further call this morning (18th) and still no response, despite me advising that I have to accompany my partner to a hospital appointment and do not feel comfortable leaving our flat empty with a broken front door (or knowing that we might not be able to get back in our home when we get back).

Crabtree have proved that they care more about penny pinching than the health and safety of the tenants they’re paid to look after, and we’ll be advising our landlord to withhold any further payments for the foreseeable.

Feb 18th pm: So we received a call from Crabtree at approximately 3pm to advise that an engineer would be attending the property at 4pm. At 6:30 we made our 17th call to Crabtree to ask where they were, only to be told that this issue was being dealt with by the day team and as this was now out of hours the advisor has no access to the ticket details.

Crabtree are quite simply the most deliberately useless company I’ve ever had the misfortune of having to deal with and I strongly recommend any companies thinking of engaging their services go elsewhere as your properties and tenants will be at risk.

I own properties in a few buildings managed by this company. As soon as I hear they have taken over the management of yet another building, my heart sinks. A few weeks later I know I will be receiving an invoice for problems they have found in accounts organised by the previous management. This always happens. And their teams are often so inefficient. I cannot recommend this company. There are several better ones out there

Avoid at any cost. Managers changing like gloves. Always ask for invoices.

I am selling my property but Crabtree are really risking my buyers pulling out as they just don’t deal with conveyancers enquiries.
We have been waiting for weeks now and even though my solicitors keep chasing for answers…..ABSOLUTELY NOTHING HAPPENS.
Seriously not good enough.
One star rating is too good…. sadly zero is not an option!!

Naina is always very helpful. I rang as I was very concerned that I couldn't get out of the communal front door and I had to leave via the fire escape.
This was a huge red flag in case of fire and I was very concerned for my elderly mum who is frail and would not have been able to get out vis the fire escape in case of fire. This issue has been reported several times to Crabtree property manager and nothing had been done. Thank you Naina you are always very helpful. You listen you are kind and most importantly you act. We don't want another Grenfill tragedy where people don't listen. Thank you

Whenever I have called Crabtree's account department and spoken with Tanweer, I have always found Tanweer to be extremely polite and professional. I have spoken with him on a few occasions and every time he has gone over and above to help me resolve my query. He has always used his initiative to contact all appropriate individuals who are able to give a definitive response to my questions.
Employees such as Tanweer should be appreciated and valued for it is not the company name but the people behind the company such as Tanweer that leave a lasting memory in clients minds of the service received.

I phones last week and spoke to Jay. C and had some issues with communication with my property manager. He was very helpful and send an email to myself including the property mangers contact details.

Rang up today and I was apprehensive calling as I have not had a good experience in the past, got through after waiting for very little time. Spoke to Jay. C who was a lovely sounding representative.
Raised an issue for me as I didn't know who my property manager was and he gave me their email address for future reference. Thank you Jay

I had occasion today to speak to Tanweer in Crabtree's accounts department and found him extremely helpful and knowledgeable about my query. He reassured me that all was ok.