Following a complaint about the quality of a product, we received exempary Customer Service. We have purchased Crosshatch products before so realised that this was not up to their usual high quality s... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Made 2 separate orders, the prices and constant deals and codes are great but unfortunately the products are not. Inconsistent sizing, and the sweaters were misshaped and unwearable after one was... Ver más
La empresa ha respondido
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... Ver más
La empresa ha respondido
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Información de contacto
116-118 Bury New Road,, M8 8EB, Manchester, Reino Unido
- 0161 974 3415
- info@crosshatchclothing.com
- www.crosshatchclothing.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 87% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Respuesta de Crosshatch
A pleasure to buy from
A pleasure to buy from. Clothing excellent and service second to none.

Respuesta de Crosshatch
Red Flag After Red Flag
While I appreciate the fast shipping, and great delivery, the company itself is absolutely awful. The only good thing about their customer service, is that they do respond fairly quickly. I ordered 4 pairs of jeans, all from the website as a size 32W 34L, as it's the size I wear in nearly all jeans. Upon receiving the order, the tags all showed 32L which I've always know as the length of the jeans. The person I dealt with in customer service, told me after asking for photos which I provided for all 4 pairs of jeans, that I misunderstood their sizing, and that 32L means 32 "Long" which refers to 32W, and 34L. The person then told me that they needed a picture of the jeans layed flat out on a flat surface, with a tape measure to show the length of the leg inseam as I was repeatedly told I was misunderstanding the product sizing. I had already bagged the jeans all back up and had the bag sealed so I could return them. After back and forth ongoing for a few hours, I broke down and busted the package back open, to remove a pair of jeans, and measure them. The measurement, which I knew wasn't right since I tried them all on and they didn't fit right, ironically measured 32 length. After being generous with the tape measure and putting the top of the measure above the inseam, the photo shows just slightly over 32 inches in length. After sending the photos, they responded saying though the pictures showed closer to 33 inches, that they could then send me a prepaid QR return. The picture I sent, very clearly shows being less than 32.5 inches..not even closer to 33, which is still incorrect being I order the 34L (length). The customer service person gaslit me so hard to try and force me to cover the return shipping cost, and said anything they could to avoid sending me the prepaid return label. I've never had so much back and forth over returning a product that did not fit. And then with visual proof, still had the audacity to tell me the jeans were closer to 33 inches than it was to 32. Not only would I not recommend this company, but I'd avoid them at ALL possible cost. Misleading sizes, and they make it such a nightmare to return. They want all the evidence of incorrect sizing, but they can't handle visual proof when it's slapping them in the face. They are gaslighters. And will try to make you feel wrong. In no other brand of jeans have I ever bought, said 32L and that not stood for the actual inseam length. I order 32W 34L for a reason, and it's not been an issue with any other company.

Respuesta de Crosshatch
Colour fades in days
Brought the khaki sidemore cargo trousers , the colour faded on front of legs in a couple of days ,one cold wash ,line dried , don't waste your money on them !
Sizes are all over the place.
I have three pairs of jeans of three different styles all purchased a year ago and all fit perfectly.
Recently I ordered an identical pair only to find the waist was way too small, returned these and tried a different style same size and again waist was far too small, tried a third style and again too small so all 3 returned.
Ordered a pair of similar style but one waist size larger and they fit like a pair of clown trousers - at least 2in too big all round.
Going to have one more try with a different style and if that fails I'm going to give up.

Respuesta de Crosshatch
Good quality clothing at very…
Good quality clothing at very reasonable sale prices, plus delivery in a couple of days 👍

Respuesta de Crosshatch
Very good quality shorts
Very good quality shorts and value for money. No hassle delivery and what seems like an easy return procedure if required. Would buy again

Respuesta de Crosshatch
Poor sizing quality.
Ordered my usual size for chino shorts , as I've done on previous orders from here and they are a completely different fit , more like 34 than a 32 , really baggy aswell. So after paying 4.95 for delivery, I've now got to send them back at my own expense . So £10 down and nothing to show for it . Very poor fitting quality, I won't be buying from Crosshatch again .

Respuesta de Crosshatch
Hreat job guys..will pass the word aroundThe fact you use royal mail for…
The fact you use royal mail for delivering is excellent and that your discount codes really do apply is great and as for the trainers they look and feel great..these trainers are not meant to last a life time but enjoy while you have them..great job guys

Respuesta de Crosshatch
jeans seem good quality so far
jeans seem good quality so far, love the colour and fit is good

Respuesta de Crosshatch

Respuesta de Crosshatch
Gute Qualität!
Gute Qualität, faire Preise und schnelle Lieferung aus UK. Jeans sitzt perfekt und bequem!

Respuesta de Crosshatch
Order cancelled for no reason
I ordered this 5 days back and they cancelled it with refund and this is what they sent Hello,
Thank you for your recent order.
Unfortunately, due to a system error that affected your order, we have had to cancel and fully refund you.
Please accept our sincere apologies.
If you wish to place a replacement order, please use code SORRY25 to receive a 25% discount.
Kind regards
Customer Services

Respuesta de Crosshatch
Easy to navigate and fast delivery……
Easy to navigate and fast delivery… will definitely be getting more from here, true to size
Warning on sizes i think they Chinese sizes.
Order a pack of 2 hoodies
1 white the other blue in XL which is what all my clothes are. Crosshatch XL is fit for a child . I wasn't happy that I have to stand the cost of returning these . Not sure how many x's i need adding to get these hoodies to fit.
I have a Crosshatch XL that a bought from Sport direct and that fits great, but these that came were appalling.

Respuesta de Crosshatch
Great price for trainers and…
Great price for trainers, availability in different sizes, and fit. However, there was a lot of unavailable products in the shorts section.
Excellent item at an excellent price.
Excellent item at an excellent price.
Great customer service.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







