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Crystalclearbristol Opiniones 

312
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic aftercare We bought a front door 3 years ago - good experience and professional fitting. On Wednesday, got home and could not open the door. Phoned first thing Thursday morning and wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Polite tidy installers. Explained each stage to us and went above and beyond to adapt so some existing washing lines etc could still be used. I forget the 2 installers names but they were brilliant

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Replaced heavy wooden framed French windows with larger single door and wooden sill. Sales staff very helpful, not pushy. Site visit to check suitability of design. Instalation team Steve A, Lou; r... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Instalador de doble acristalamiento
  2. también en la categoría
  3. Fábrica de puertas

Escrito por la empresa

Double glazing window & conservatory supplier Crystal Clear fit new doors, conservatories & aluminium & pvc windows in Bristol, Bath, Thornbury & Portishead


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

312 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(312)

68 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I used Crystal Clear for the first…

I used Crystal Clear for the first phase of my house refit and I didn’t look for any other company to complete the second part of the work.
They are sensibly priced, turn up on time for every visit and complete the work well without any fuss.
Highly recommended!

24 de febrero de 2025
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Respuesta de Crystalclearbristol

Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience with us during the first phase of your house refit, and we're honored that you chose us again for the second phase. We always strive to deliver quality work and excellent service, so your feedback means a lot to us. We truly appreciate your recommendation and look forward to working with you again in the future!

Valorada con 5 estrellas sobre 5

Excellent service and communication.

Support when choosing door in the showroom. Communication to arrange suitable date for fitting. Kevin and Jason on time on given date and fitted door with minimal mess and excellent clearing up after the job. Very pleased with the door.

21 de febrero de 2025
Opinión espontánea
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Respuesta de Crystalclearbristol

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our service, from choosing the door to the fitting process. Kevin and Jason will be especially pleased to know their punctuality and attention to detail made a difference. We're glad you're happy with your new door and the overall experience. If you need anything else, don’t hesitate to reach out!

Valorada con 5 estrellas sobre 5

Delighted with new aluminium windows and French doors

Weren’t warned of possibility of dust as would have covered up more surfaces with cloths

Repairs to plaster and exterior render completed.

Very pleased with the result - we have so much more light in the North facing kitchen , also better viewing of our garden birds on the feeders.

20 de febrero de 2025
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Respuesta de Crystalclearbristol

Thank you for your feedback! We're delighted to hear that you're pleased with your new aluminium windows and French doors, and that they're bringing more light into your kitchen while enhancing your view of the garden.

We appreciate your note about the dust—our apologies for not flagging that in advance. We'll take this into account to better inform future customers.

Enjoy your brighter space and happy birdwatching! If you ever need anything else, feel free to reach out.

Best regards,

The Crystal Clear Team.

Valorada con 5 estrellas sobre 5

Very professional and the guys were on the ball.

Very professional and the guys were very helpful, and most importantly very cheery. You could tell they were happy in their work. A job well done, and at a good price.
From start to finish I was very impressed. From a very "Happy Customer" Thank You.

7 de febrero de 2025
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Respuesta de Crystalclearbristol

Many thanks for the great review

Valorada con 5 estrellas sobre 5

Second time using Crystal Clear didn't dissapoint

This was the second sash window I've had installed by Crystal Clear, and the experience was as exceptional as last time. The communication from the sales and installation team prior to the install was great, and the two installers (Kevin and Jason) deserve a special mention because they were fantastic. I'm sure you could find cheaper windows on the market, but with Crystal Clear you get what you pay for.

20 de febrero de 2025
Opinión espontánea
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Respuesta de Crystalclearbristol

Lovey words and we agree you 100% get what you pay for !!

Valorada con 1 estrellas sobre 5

Broke our bath, smashed a window and left a hole in the wall as replacement window didn’t fit

Crystal Clear did 2 jobs in our home. 1: a replacement kitchen window. The surveyor measured the kitchen window incorrectly. The installer did not do the standard industry new window size check & took out the old window. It was c. 20mm too large. We were left with wood boarding in a frame for a week over a -zero period of weather. 2: putting back in a stain glass pane which had been fixed due to damage by scaffolders. While looking at the kitchen wall hole there was a huge crash. The 2nd installer had failed to protect the bathroom with cloths, dropped the pane, smashing it & damaging the bath in 3 places. This was a bathroom we had saved for 2+ years to fit. We remain without stain glass, more damaged than to start with. A bath restorer has now been out twice to try and resolve the scratches, indentations and puncture. Throughout, Crystal Clear’s directors have not acknowledged any emails, or offered any apology. Their office manager is the sole competent member of staff, and has apologized in person. After 3+ weeks of silence around financial resolution for the damage and significant inconvenience of multiple visits from people fixing the damage, they consider £115 a satisfactory resolution for what has been acknowledged to be (I quote directly from Crystal Clear emails here) 'avoidable' events and while 'we like to think that Crystal Clear is respectful of customers homes but clearly in this case your home was not respected'.

6 de febrero de 2025
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Respuesta de Crystalclearbristol

Thank you for sharing your feedback. We’re truly sorry for the challenges you’ve faced, and we completely understand your frustration. Your experience is not reflective of the high standards we strive for, and we deeply regret any inconvenience caused.
Please know that we take your concerns seriously and have been committed to finding a resolution. We appreciate your patience as we work to address the issues with your stained glass and as you are aware all other outstanding matters are fully resolved. Your feedback has helped us improve, and we are reviewing our processes to prevent similar situations in the future.
Thank you for your time, once again please accept our sincere apologises for this regrettable series of events.
Best regards,

The Crystal Clear Team.

Valorada con 1 estrellas sobre 5

Lack of care and significant damage

Crystal Clear did 2 jobs in our home. Both were a disaster. The first was a replacement kitchen window The surveyor had measured the kitchen window incorrectly. The installer did not do the standard industry check that the new window was the right size and took out the old window. The new window was c. 20mm too large. We were left with wood boarding in a frame for a week over a below zero period of weather. The second was putting back in a pane of stained glass which had been fixed due to damage by scaffolders. Whilst looking at this large hole in the kitchen wall on a freezing January day there was a huge crash from upstairs. The second installer had failed to protect the bathroom with cloths and had dropped the pane, smashing it and damaging the bath (in a bathroom I had saved for for 2+ years to fit) in 3 places. We are still without the stained glass, which was more damaged than when taken away in the first place for repair & now has been missing since early December. A bath restorer has now been out twice. The windowsill has been fixed due to further damage. Throughout all of this the senior management/directors at Crystal Clear have not replied to any emails or offered any apology. They consider £115 a satisfactory resolution. As context for this figure, they are willing to pay £50 for every new customer I recommend. If there was a 0 rating available, I would use it.

16 de enero de 2025
Opinión espontánea
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Respuesta de Crystalclearbristol

Thank you for sharing your feedback. We’re truly sorry for the challenges you’ve faced, and we completely understand your frustration. Your experience is not reflective of the high standards we strive for, and we deeply regret any inconvenience caused.
Please know that we take your concerns seriously and have been committed to finding a resolution. We appreciate your patience as we work to address the issues with your stained glass and as you are aware all other outstanding matters are fully resolved. Your feedback has helped us improve, and we are reviewing our processes to prevent similar situations in the future.
Thank you for your time, once again please accept our sincere apologises for this regrettable series of events.
Best regards,

The Crystal Clear Team.

Valorada con 5 estrellas sobre 5

Glass veranda

The glass veranda is a quality addition to our house and garden. It's well erected and watertight. The fitters were nice guys and helpful. They coukd have tidied up a bit better, concrete dust over water butts, area they were working and on the greenhouse. Left the drive a bit messy too from where they cleaned their van out.
It's the second veranda we have purchased from Crystal Clear and we commend the company on their product and fitting.

22 de enero de 2025
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Respuesta de Crystalclearbristol

Many thanks for the great review.

Valorada con 5 estrellas sobre 5

The prompt arrival

The prompt arrival. The installation went very smoothly, and showed me how to correctly use
. Left the place spotless, very happy.. Kevin and Jason.

29 de enero de 2025
Opinión espontánea
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Respuesta de Crystalclearbristol

Happy to hear you are so pleased !!

Valorada con 5 estrellas sobre 5

A pleasant experience

Kevin, Jason and team were prompt, and a pleasure to deal with. They finished earlier than expected and left everything as found.

24 de enero de 2025
Opinión espontánea
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Respuesta de Crystalclearbristol

A big thanks from the whole team.

Valorada con 5 estrellas sobre 5

Steve A and Tom made a great team

Steve A and Tom made a great team. Friendly, polite, efficient and tidy.
Really impressed with the installation and love our new doors.

Clystal Clear are a great company to work with

20 de enero de 2025
Opinión espontánea
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Respuesta de Crystalclearbristol

Thank you for your lovley review.

Valorada con 5 estrellas sobre 5

Quality and service great

They're local (to me, anyway, in Brislington), gave honest advice, did a good job promptly and involved me in installation decisions when questions arose. The windows look great too. I'd happily use them again.

13 de enero de 2025
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Respuesta de Crystalclearbristol

Many thanks for the great review its always great to hear local people use our family business.

Valorada con 4 estrellas sobre 5

Door Fitting

The door fitting was complete professionally and the door fitters, surveyors and estimators all were courteous and friendly.
The door fitters were Kevin and Jason.

14 de enero de 2025
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Respuesta de Crystalclearbristol

Thank you for your review, the Crystal Clear Team.

Valorada con 5 estrellas sobre 5

The whole process was excellent

The whole process was excellent, from the initial site visit, to the installation. They were efficient, tidy, considerate, and I noticed afterwards they even fixed a piece of guttering outside without me having mentioned it. Really excellent, you definitely get what you pay for. I love the doors, they are so light, and quiet, and so much warmer than I had before. An all round excellent job and I am very happy.

8 de enero de 2025
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Respuesta de Crystalclearbristol

Many thanks for your positive review its greatley appreciated. the Crystal Clear Team.

Valorada con 5 estrellas sobre 5

A good experience with Crystal Clear

Helpful staff in the showroom. Easy ordering process at a competitive price. Installation team was very good and efficient, no mess. End result looks brilliant.

3 de enero de 2025
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Respuesta de Crystalclearbristol

Many thanks for the kind words.

Valorada con 5 estrellas sobre 5

Excellent service from

The 2 men who fitted the door were fantastic , they explained everything that was happening and did a really good job , the man who sold me the doors was also very helpful and made things really simple .

20 de diciembre de 2024
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Respuesta de Crystalclearbristol

Thank you for the kind review.

Valorada con 5 estrellas sobre 5

Very pleased with this company

I had some new windows and exterior doors fitted and the quality of the products seems very good. The company is easy to deal with and kept me informed. The installers, Kevin and Jason, were professional, friendly and polite. They came when they said they would, did an excellent job and tidied up before they left.

16 de diciembre de 2024
Opinión espontánea
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Respuesta de Crystalclearbristol

Many thanks for the review and we are pleased to hear your comments.

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