Claims Settlements Agencies Ltd Opiniones 

Avoid using CSAL at all costs. We put a claim in on the 26 February using the reference number provided when we called in for a medical emergency on the 12 Feb. Provided everything we received from the hospital. Confirmed everything telephonically on the 29 Feb. Sent continuous emails for updates with automated responses. It took 2 months for them to come back and ask for the medical report which i had already explained on the 29th that we were unable to get. In the end I contacted the hospital myself to get the report. I was then called various times asking for the same information that i sent through on the 26th. Then it turns out that a file wasn't even opened and i then had to resubmit everything online. I try call the direct number given and they hang up. I sent through the report on the 30 April and only today 10 May and I getting a confirmation that it was received. that is almost two weeks later. The complaints department are also a joke. After 4 weeks, they are no closer to getting answers to anything. ref GLUK/524816

Ensure CSAL are not loss adjusters for any of your policies. I purchased an annual multi-trip policy and unfortunately had to deal with them. Shortly before I was due to travel to the Far East, my partner was diagnosed with a cancer, necessitating immediate treatment. We submitted a cancellation claim along with all relevant information and receipts. They messed me about for months before choosing not to pay out. They would not answer phones, return messages or answer any emails in a timely manner. Any communications from them were in barely literate, badly scripted English and failed to address my issues. All of this made a very difficult time harder. Most of our claim was for long haul flights, but they didn’t ‘like’ the format of the information the airline had provided, which took me weeks to obtain. These vermin effectively made our contract contingent upon the actions of a 3rd party over whom I had no control. I believe this is all part of their business model, which is clearly designed to frustrate customers to the point they give up. Ultimately, the Ombudsman found in my favour and compelled the parasites to pay in full.

I haven't renewed with Insure & Go this year, as they are using these lot to process - intentionally delay claims!

It's a shame as I trusted InsureandGo in previous years and have always used them,

This organisation, which I believe operates on behalf or several travel insurance companies, seems to me to set out to be as obstructive as possible when dealing with claims. For this reason it does, of course, attract the criticism detailed in numerous Trustpilot reviews.
I suspect that CSAL revels in these reviews in that the reviews provide evidence for its paymasters (the actual insurers) that it is doing a great job of challenging even obviously legitimate claims and delaying all claims for the longest possible period that it can get away with before the claimant takes court action ( which I have done successfully in the recent past). I can therefore understand why CSAL is such a thoroughly obnoxious organisation to deal with, but I am at a loss as to why the insurance ombudsman doesn’t check into the reviews on this site and do a little investigation into CSAL’s business practices.
Like others, I suspect that I have left a one star review only because it is not possible to leave a zero star comment.

Awful. A team of first-jobbers hell-bent on repudiating fortuitous claims. Initially didn't even understand which section of the policy my claim should fall under and have since refused to answer valid arguments or give proper reasons for the repudiation. Unbelievably slow and if you complain, you may as well be dealing with robots. My claim is now with the ombudsman.

Go straight to complaints as soon as they start their antics. this will be on day 1 . Send a Complaint letter to the claims management ombudsman It is quicker than their claims process. And hopefully we can get this company struck off.

I think that they employ village morons to process claims. They kept coming up with a string of totally idiotic reasons for not paying our claim which had little bearing on the incident or on the policy. Our claim is now with the Financial Ombudsman

I submitted a claim which was received by CSAL on 28 December 2023. I called today to be told it is still in progress. This despite an email dated 23 Feb stating it was now with the underwriter and they would get back to me shortly! I am now concerned about the comments below concerning Companies House!

Following a family death we had to cancel to attend a funeral which fell within the dates of our holiday.

Totally inappropriate procedure and form filling just looking for any excuse not to progress

I like many others, was concerned after reading other claimants reviews. However, after delivering my claim by hand, I received an email informing me that a delay may occur by virtue of the numerous claims being made. Having not had a response after 16 days, a reminder email was sent to the company and within 2 days, my claim was paid. I really cannot fault this company despite the vast number of negative comments.

Companies House show this company has applied to be 'compulsory struck off the register at Companies House and dissolved' effective today 12 March.Perhaps to be expected as financial accounts are now 10 weeks overdue.Not sure where this leaves individuals with claims being processed by CSAL

Like others, I had low expectations after seeing all the one star reviews. We had to cancel our holiday after an unexpected health problem. After I started the claim process, it took a couple of weeks to get our GP to complete the medical information form.

The form was not really well designed and made references to dates on some other form that was not actually used in the website claim process. But I wrote the relevant dates on the medical form so the GP was able to complete the rest.

After the GP returned the form, and I scanned and submitted it to the CSAL website, it only took a few days to receive the initial assessment confirmation, and then a further 10 days until the claim was settled in my account. In my opinion they assessed the claim fairly and paid what I was due. The whole process took 6-7 weeks.

Absolutely useless! I fell ill during our holiday abroad, forcing us to cancel our planned day trip. Despite providing ample evidence, they refuse to honour the claim under their legal loophole stating 'claims conditions section 3 page 26'. What's the use of travel insurance if they won't fulfil their end of the deal. This disgusting company is just scamming people.

Like most people on here ,I am still waiting for any update to my claim submitted on November 2nd 2023 for travel, accomodation and medical expenses incurred on holiday in Rhodes when my husband had to be hospitalized due to an existing health condition covered by Avanti insurance.
Having made an official complaint 4 weeks ago,I have now been informed a request will be made for a priority review and update,indicating that the claim hasn't even been looked at yet nearly four months on.
My question is has anyone on here ever been paid out ,and if you also complained to the Financial Services Ombudsman ,did they make CSA pay out and did you receive the money.

My partner has undergone major surgery, we put in a claim to recover our booked holiday.
We completed the form sent to us by csa, which her consultant completed rather than the GP as he was more involved with the condition and details.
The form was sent to csa and they picked up on a minor error, which needed to be amended, countersigned and date stamped by the consultant, which he did. Apart from this, they were happy and did not request that the SAME form needed to be completed by the GP, until today!! Yet more delays and frustration, during my partner's convalescing, for 6 weeks. Is there no customer focus or standards anymore?

When our incident happened in Spain it was very difficult communicating with csa Ltd. Spent hours on the phone repeating the same information over and over again. Which was very frustrating during that terrible time. Was told at one point I needed to arrange an ambulance and hospital when we get home to Glasgow.

Avoid, particularly Trailfinders insurance
We used Trailfinders for all of our travels to date but won’t be booking again. We took out Trailfinders insurance which we assumed would cover us if needs be. Unfortunately, we were in the unlucky position of needing to utilise it when I ended up needing emergency surgery abroad. The experience was harrowing - to say the least. It took months of badgering CSAL and Trailfinders - eventually, we lost over €8,000 because Trailfinders wouldn’t provide an itemised itinerary - only a ‘package’. I strongly recommend against booking with Trailfinders or utilising their terrible insurance. We assumed that by booking our trip flights accommodation together as a package, it would make life easier but instead, we lost the holiday of a lifetime. Buyer beware

This third party underwriter is a disgrace,and should not be allowed to act for leading companies.
I did not receive any communication for over two months after placing a claim,and that was after chasing.The Vigin Travel Insurance Portal displayed,no futher document required.Then when they did respond,they started asking for more evidence to avoid paying out.

This company are a absoloute Joke and insure and Go should ditch them of lose more people i am still waiting for my money considering it states this
Claim Section

Cancellation

No Action Required

We have raised your payment

Date Submitted

13/09/2023

and when i ring up they say its being reviewed the company is a joke they should be investigated by the FCA

TYPE there name into the FCA search of business as cant share link on here but tells you what they can and cant do and are already breaking the law this benfleet backstreet outfit are a disgrace

What can this firm do in the UK?

Restrictions
Check the requirements placed on this firm. Requirements are restrictions governing the regulated activities that this firm can do.

Client Moneys
This firm cannot hold and cannot control client money.

Specific requirements may change this firm's ability to hold or control client money – see below for details.

Slow. Did not do any investigation. Just looked at the policy wording and turned down the claim without thinking about WHY.

Have logged a complaint with Insure and Go as they instruct this inept lot. Will not be using them again. Vile penny pinching companies.