Claims Settlements Agencies Ltd Opiniones 

I would rate them no stars if I could. Shocking how I have been having to fight for money back, of my late fathers holiday that I have cancelled due to him passing. I sent death certificate and other information. They asked for a medical certificate that I had to pay £45 out of my own pocket. They have said that they can't except it. As the reason for unable to travel. Stated death and not what my father passed with. I said the death certificate states that. They still wanted me to sign for them to write to his doctors for them to update. They are also saying that because I have no proof of NEXT OF KIN. They are unable to pay me. I have sent them dad's passport. Death certificate (which my name is on, stating I am his daughter and I registered his death) I have sent my marriage certificate, birth certificate, passport, driving licence and also received payment from love holidays where dad booked from. They are wanting me to get a letter of administration. £277. I have told them that dad didn't have any money or property etc. So it doesn't need to go to probate. And I'm not willing to pay out a further £277 on top of the £45 I have already lost and the £180 for cancellation of the holiday. I have told them to send me a cheque in my father's name and his bank are willing to cash it for me. No response since!!!!! This claim has been going on since April 2024. Losing my dad wasn't a choice, he didn't cancel the holiday for the fun of it. He was a healthy 69 year old who worked full time and had life to live. How is this fair on anyone????? :(

This company should simply not have a licence to operate in insurance. Shamefully inadequate service, disorganised, extraordinarily slow at processing claims, shockingly poor communication, unfair in their claims assessment, and no complaints mechanism. If there is any prospect you may have to make an insurance claim, pray that CSAL aren't involved.

I appreciate all claims are different but having read the majority of the previous reviews I too was a little sceptical about how quick and easily my holiday claim would be sorted. However, I was pleased to find that it took less than 3 weeks from submitting all the documents to them to having the money from my settled claim in my bank account. No requests for further documentation or information. The trick is to keep everything and let them have sight of it at the earliest opportunity.

Accounts Overdue at Companies House. There is absolutely nothing to recommend this company. All the one star reviews are correct in terms of their requests for repeat information.
The FSA and Financial Ombudsman need to get involved.

Update 15/07/2024 GLUK/532825: Still stressing me out, considering legal action for unresolved claim

Submitted claim with documents on 04/06/2024, still no update after 1.5 months. I've wasted hours trying to resolve this, but no luck. The company handling the claims (CSA) takes months or years to process, according to their customer service. Do I have to wait many more months or a year for my claim to be resolved? Is this the level of service you offer paying customers? There is no timeline for the claim, so it could take months or even years. I'm stressed and considering taking legal action against the company handling my claim for delaying payout and hoping customers will give up.

Update 04/07/2024

It has been a month since I submitted my claim to Avanti Travel Insurance, and I have received 3 automated emails so far that my claim is under review. But until now, not even a single update of my claim.

Avanti Travel Insurance's level of service to customers is highly disappointing.
Despite calling numerous times, CSA Ltd, who is handling my claim for Avanti Travel Insurance, consistently told me there is no set timeframe for the claim, and it could take as long as necessary. I feel sorry for all the customers and am extremely frustrated with how I am dealt with.

I will continue to provide updates with my reviews. I have lost all the hope I have had so far.

*************
I submitted the claim on June 4, 2024, although Avanti travel insurance says 95% of the claims have a decision in 5 working days. But until today, I have not received an update on the claim except an email saying my claim is under review.

The claim number is GLUK/532825

I called CSA Ltd, who are handling my claim for Avanti Travel insurance, and they informed me that there is no timeline for the update. This is shocking for me.

I am unhappy until now regarding the timeline.

Depending on how my claim is handled from now on, I will update my review and stars.

Where to begin !
Issues -
the length of time it took to resolve;
the constant requests for the same information;
the lack of explanation as to why two claims were then turned into 4;
the amount of distress and uncertainty this process has caused me over a period of nearly two months;
the complete lack of joined up process by claim handlers;
the complete lack of understanding by the claim handlers;
no case handler calling depite my request to speak to someone; and
the deduction of three excesses totalling £250 for one accident which caused the cancellation of two holidays (It’s common practice that ski club members have several trips planned).

Policy was with Millstream who use CSA for thru claims handling. Complained to the ski club about Millstream, complained to the helpful underwriter who I eventually got to speak to after nearly 3 months…ensure any insurance you take out does not use CSA as their claim handling service. Would give a massive negative score if I could. Avoid at ALL costs.

Bought comprehensive travel insurance for a working holiday in Canada and paid a hefty fee for it, not wanting to leave myself exposed by any eventuality. After an accident and breaking my leg (straight forward claim based on my coverage) I put in a claim straight away for out of pocket expenses. This was in mid February. It took until the 14th of June for it to be paid. During this time I attempted to speak with claims handlers on numerous occasions to see what the problem was, to be met by utter disinterest , obfuscation and contempt. I would love to know how the staff are trained in CSAL because at no point do they cover off customer service. They were rude and unhelpful almost to the point that I felt that was their goal. The staff are a disgrace, the service atrocious and the company is unfit for purpose.

After having to make a not insignificant claim for medical insurance, I was horrified to read all the 1 star reviews on this thread and was left wondering whether I was going to be seriously out of pocket. This thought was made worse by the fact that the foreign hospital where I was receiving treatment indicated that they would not accept a payment guarantee from the emergency assistance company who work with CSA and that they wanted a substantial deposit before they would issue me with a Fit to Fly certificate. My reservations turned out to be completely unfounded and my claim was dealt with in a most professional manner with full settlement being made just before my credit card account was due for settlement. If it's of any assistance to other readers, I did go to some length to make sure my documentation was all complete and cross referenced to a detailed spreadsheet with a full explanation of events.

Terrible company. Trying to claim for holiday cancelled because my husband broke his ankle and was hospitalised. I’ve filled in all the numerous forms plus form from doctor. Every week they write asking for more and more details. It seems they are determined to avoid settling and employ people purely to make life as difficult as possible. If you can avoid this company, do.
Hilary Mills

I was provided travel insurance, with covid cover which stated pre paid excursions were covered. Caught covid whilst in Spain, was advised to isolate as that was the order from the medical assistance service. Isolated until traveling home. Insurance refusing to pay out even though the wording confirms pre paid excursions are covered.

This agency is a nightmare, they don't pay you compensation for clear & neat claims. DO NOT BUY INSURANCE FROM AVANTI otherwise, you have thrown your money in the bin!

We had to submit a claim to our insurers following an incident on holiday. When I found that I would be dealing with CSAL I Googled the company (of course!), and my heart sank when I saw all the one star reviews. I have to say though, that my personal experience with them has been nothing but positive. Our claim wasn't huge, but it was a little unusual, but we sent off all the supporting documentation by email and have just received payment in full (less only a small excess which we expected), less than three weeks after first making contact with them. Can't argue with that for service!

Made a claim a month ago, submitted the docs online, 2 weeks later they contacted me and requested the docs again even though they had them.
When I ring I get told it takes the claims team 5 working days to look at emails.
No help whatsoever, absolutely useless.

I'm the first to complain when something isn't right, equally I give credit where due. This review seems to buck a trend so I was sceptical, but on return from holiday I claimed for hospital treatment while abroad. Within 2 weeks I received a phone call saying my claim had been processed & was awaiting confirmation, the chap also gave me verbal confirmation of the amount I would receive. In less than a month the money was in my bank, & a little more than originally quoted. The one slight downside if you can call it that is that I had to chase them to get a written statement of the pay out. As said, my experience seems at odds with a majority but I'm nothing if not honest. I just wish this experience wasn't so rare these days.

If I could give zero stars I would, this incompetent and unprofessional organisation don't even bother reading these reviews. It is a faceless organisation you speak to a telephone line who cannot put you through to the person who has sent you an email. Emails are deleted before being read, not only once but 6 times, at least. This organisation is not at all customer focused if I could swear on here I would

If I could give no stars I would. I tried to claim £83 because I had to cancel a trip through illness. I filled out all the online documents and provided evidence of the booking and the cancellation.

They then emailed me saying they needed more evidence and a medical form filled out by the doctor. I told them I already provided the evidence but resent it, I then got in touch with the doctor and was informed it’s £50 for a dr to fill it out. So instead I sent them a copy of a letter from the hospital with my appointment for my pre surgery check up and explained it would cost £50 for a dr note.

They emailed me back asking for the same evidence I’d sent them twice already and the hospital letter was not acceptable.

At this point I reached my limit and told them to close the claim as the headaches to get £80 (£30 after the dr note) were not worth it.

They’re just another fine example of what a bunch of robbing scum insurance companies can be. They have zero interest in helping clients and their tactics are pretty obvious, ware you down till you give up.

Stay well away

AVOID AVOID AVOID. Made a claim 6 weeks which was passed on to this incompetent company. Slow responses and to be honest, they haven’t got a clue as to what they are doing, keep asking for the same information over and over again

My case was done after few days with negative result!!!
I sent another email requesting properly reading documents I sent. Since then Liars keep Quiet.!!!

Excellent. Promptly dealt with my holiday cancellation due to illness and very prompt in communicating and settling the claim.

I had travel insurance with Holiday Extras and needed to cancel my holiday for medical reasons. The initial forms I completed I could no longer access after a week as it seemed they were taken over by CSA so I had to submit several things again. I was advised I needed to get a GP to complete their form, costing me £35, yet the claim went through with just the letter from my midwife, so that left me £35 out of pocket.
Every time you get an update from someone it's a different agent every time so no consistency on who is dealing with the claim.
Then to top it all off they've only refunded for the flights not the accommodation!