Claims Settlements Agencies Ltd Opiniones 

They did their job they were absolutely brilliant and paid the claim. Thank you so much you were absolutely brilliant thank you

By far the worst company I have ever interacted with. Avoid any insurance company that uses them to settle their claims.

I am 5 months down the line from my claim and am still yet to receive a response to any email I have sent them. I have been emailing them every 2 weeks for 5 months. Sporadically I got automated emails from random people in the company that made no acknowledgement of any of my previous emails.

After 30 minutes on hold I managed to speak to someone in customer support who told me as a company they are working trying to improve how they communicate with customers as they have been told by a lot of customer that its not good enough. They can't be working very hard. They could start by responding to any emails they receive.

Avoid avoid avoid.

1 word.
AVOID.

My flight was cancelled 10 hours prior to departure and I was stuck, had to buy another expensive ticket to get out. My claim was declined as "I did not check in into flight"....absolutely absurd..

You will be better off getting insurance from AIG, fair priced, good portal to apply for claims.

Complicated process getting the necessary documents to make the claim and getting a claim number allocated. However,three weeks after completing the claim and posting it to Csal I phoned to ask why they had not acknowledged receipt of our claim and they said this was due to a query about a taxi fare. Nevertheless, our claim has now been paid on a date nine weeks after our initial claim enquiry and three months following the accident. So we don’t ’ feel we can support those who have rubbished Csal orAll Clear

i have just raised a complaint with Sainsbury's as they use csa for travel insurance, i took out the top level of insurance paying 3 times the amount of the nearest quote and despite providing everything from documents/ emails from the airline verifying our luggage went missing on a flight/receipts phot's etc we are still waiting for them to process the claim, 5 months later they are still asking for information i sent to them in the first week, its as if they are a scam company, an absolute joke, ill be using the ombudsman to look into them after this as they really are pathetic. avoid at all costs.

I'm finding the process very frustrating. The lack of communication from CSAL is very disappointing. It takes a long time to get through to the customer service reps, who do their best, however there is very little information given. There is also now no portal to check the status of your claim, which I am sure is increasing the influx of people ringing in. Processes really need to improve. I have emailed the FCO as stating 13 days for case review and now over six weeks later, no resolution.

As with other reviews had a lot of problems trying to contact this company. Waiting on the phone and being disconnected after 45 minutes.
Fairly straightforward claim as I had to cancel my holiday after injuring my leg.
My advice to anyone trying to make a claim is make sure you send all the relevant forms. If you eventually manage to get through to the claims team, ask them to accelerate your claim.
If that doesn’t help contact your broker, in my case it was Avanti and ask them to also accelerate it.
After doing this I heard back within a couple of days and had the full amount of my claim paid into my account.
All this took 5 weeks but at least I did get all my money back.

Just rang them regarding my 1st ever claim re water damaged carpets, told them that they informed me via email that my claim was now with a handler, well that was a week ago and I've heard nothing from them, looking at the complaints and dreadful reviews, I'm not hopeful of getting a response to today's telephone call to them. This pitiful 3rd rate company, will be reported to the relevant regulator if I do not get a reply anytime soon. 7days csa, then it's an official complaint let's see how you clowns feel about that.

Our holiday had to be cancelled as I broke my leg 2 weeks before departure. Avanti Insurance use this company to settle to their claims and as you can see from all the other reviews they are totally incompetent. They do not reply to emails, waits of over an hour on the phone just to say it is under review and no timescales can be given even though they advertise their claims are settled within 3-5 working days. I am now at day 25 of waiting for even an acknowledgement. Avoid at all costs

Edit 30th November

So Avanti are trying to escalate this but as yet no payment made although the claim online is showing "Payment raised" but has been like that for a week. No contact and no money received. If Avanti want to save any credibility they need to get rid of this company FAST

I am making a claim for a cancelled holiday due to the death of a family member they ask for a medical certificate .This claim started 2 October 2023 and as of 16 November I am still no further forward .No useful communication RUBBISH GIVING UP WILL TO LIVE no hope give me a rope

I note CSAL’s poor Trustpilot rating.
However this was not my experience.
I booked Avanti Travel Insurance who use CSAL as their claims assessor.
Sadly I had to cancel my holiday at very short notice in September 2024.
I used CSAL’s electronic portal to supply all the information. Although they did ask for a lot of detail, once all was completed, they paid out very promptly.
As with all insurance make sure you declare all medical conditions and keep good records.

Still waiting for some work to be done on my claim. Avanti use this company who have an awful reputation.

I recently have had the mis-pleasure in dealing with CSA, we took out insurance through Avanti and whilst away on holiday my wife had a serious accident meaning we had to cancel a Cruise. It such a long story. My advice is avoid CSA even if you are not directly insured with them.
If you haven’t got hours to waste then don’t bother calling, the response is the same- yes we have your claim, it is with a claims advisor- yes we will speak to our manager to find out what’s happening. It’s purely lip service, they do nothing, just field your call. Never did I speak to the claims advisor, they never called back. Just a poor service. It is not fit for purpose.

Appalling service. Waited around 2 months for them to respond to my claim even though I chased it up after a month of submitting. Informed me that I needed to get medical reports from a hospital abroad 2 months after having being there even though they could’ve let me know I needed this information immediately.

Would 0 star if I could.

3/4 weeks to reply to a simple email showing evidence of claim. Have to call up to get it escalated which takes an hour on hold... originally submitted for a simple claim end of August and no closer to having nearly £3000 paid back to me that is owed.

Awful service and feel sorry for the poor customer service reps which no doubt have to field call after call of livid customers. Complainting to regulator and ombudsmen. DO NOT use an insurance company that outsources settlements to them.

I took out a travel cancellation policy with Zurich, which I thought was respectable. I have submitted a claim with CSA but now I cannot get into the portal, and have not been able to do so for a week. My email has not been replied to, and the assistant at the other end of the phone has no idea what I should do. Paying the premium was very easy.

If I could give -100000 I would!

We took out wedding insurance pre covid our wedding was booked in 2018 for 2020 which didn’t go ahead and was postponed.
We live in wales so restrictions were a lot tougher and our wedding didn’t take place until this year.
We lost ALOT of money. And apparently our insurance didn’t cover our new wedding date as they pulled out of thin air after asking them to make a claim that our insurance was only valid until 2 months before we got married.
How convenient!! We didn’t receive this information until we tried to claim!

Do not waste your money!!!!!!!!

AVOID LIKE THE PLAGUE!!!!!!!!!!

Really bad service. They owe me £200+ for a travel insurance claim. All they do is ignore me. Don't go near these thieves

My claim was being processed by CSA.
Now the claims portal page has disappeared.
I've no idea what is going on or how to contact anyone as they never answer the phone.
Should be shut down.

60 days after submitting a simple claim for one days delay and after numerous emails and phone calls to an obviously harassed call centre all I am told is the claim is ""being reviewed. I have asked for a call from the claim handler but to no avail. I am not even sure that one exists. I envisage a desk piled high with unread claims. This organisation is completely unfit for purpose. Virgin Money should be ashamed to be associated with them. Complaints have been sent to Virgin and CSA but no responses bar an acknowledgement of receipt.