Claims Settlements Agencies Ltd Opiniones 

SCAM SCAM....... do not use any insurance that uses this company, 1 hour hold times, 3/4weeks to respond to an email. Have written to all the insurance companies who use them and will be complaining to the Ombudsmen, whoever is in charge of tis comany is basically not running it. I cannot believe that big well know companies like RAC have outsourced to these scum bags....... Only use AXA..... i even had to chase the medical assistance team to respond to their own emails.

If I had known my Virgin Travel Insurace was being outsourced to CSA I wouldn't have been taken.After reading reviews it would seem I am not alone.I made a claim a month ago and have not received any communication since.
CSA needs to improve their customer service if they are to operate under Virgin Travel

It seems they do not read evidence sent to them ! Iwas due to go on holiday at the end of July but was admitted to hospital a few days before i was due to travel ,following submission of my claim I was repeatedly asked for more info even being asked for info which was already on two medical forms, one from the hospital and another from my doctor clearly giving all the relevant info about my illness , yet here we are into late October and no response ????

Beware if your insurance uses CSA as an underwriter do not use !!!

This company is a scam and should be shut down,
I provided all necessary documents for my claim and After approving my claim almost 2 months ago ( Which i was told would be paid in 5 days ) they have now popped up to request additional information. when this was provided they are requesting additional information which is now unattainable due to the length of time passed

It takes minimum 1 Hour at a time to get through on the phone which is ridiculous and almost a week at a time for them to respond to emails

Typical insurance - Fast to take your money , no where to be seen in the event of a claim

Will be reporting to the financial ombudsman

What can I add to what's already been said. Wish we'd never used them. Never again. Two months for a straight forward claim. Took three weeks to even allocate case. 7 weeks later no nearer an underwriter decision or any idea of anticipated decisions. When we do get through after waiting for an hour on phone lines you get treated like some fool and clearly we should understand every case different and typical of underwriting decisions. As an FCA regulated and run company myself I'd never dream of running my company in this fashion. I can help them re write their values and ethics webpage. As you'd expect nothing promised delivered .... they should simply add ' We don't ' to the start of all their pointers. I'd also question the out of the blue 5 star comments put on this site. Almost as if being manufactured ? Anyway feels like Ombudsman only route to go. Hopefully the firm eventually shutdown.

Avoid any Insurance company using CSAL. They clearly do everything in their power to avoid payout on valid claims, starting with un-manned phone lines leaving customers in excess of an hour…and to be fair it may be longer as generally you give up at that point. After sometimes traumatic experiences resulting in the claim, the trauma continues as you fight for what you clearly paid for. Shocking business. It is worth a little extra to go with a reputable business.

If I’d realised Virgin Money weren’t dealing with this I wouldn’t have bought the policy.
Had to cancel our holiday as husband had a motorbike accident.
Submitted a claim and all documents on 18/9/23 and still waiting for a response.
Don’t answer emails. Holding time on the phone is over an hour every time.
Absolutely appalling customer service.

My claim has been ongoing since August all relevant paperwork sent. No response to emails. I wonder how many people they have answering their phone as you get the same recorded message I am waiting at the moment 30 mins, I am seething. When giving this review title I know what I would like to put but don’t think it would be printable.

One of the worst companies I've ever had the displeasure of dealing with. Seven months after my daughter broke her leg skiing I am being chased by debt collectors for payment of medical bills, having been told five months ago that payment would be made. Now I can't contact anyone at the company - hours on hold unanswered, no response to emails.
I have resorted to emailing the CEO, Simon Pemberton, but I think he's happy with the job they're doing.

Does anyone actually work for this company?? Apparently not, because you never get a response! I paid for travel insurance with Virgin Money Travel Insurance because I believed virgin to be a reputable and trustworthy brand. But no, the insurance they provide is underwritten by CSA. Who seem to be a pack of cowboys. This is how people like Richard Branson and whatever other big wigs are involved with Virgin are able to earn so much and live luxurious lives. Because the rip everyone else off!

Thankfully my claim was a minor medical incident. I have submitted all the information or EVIDENCE required by this sham of a company.
I have had to email them twice and still no reply other than an automated one.
Do not waste your money on travel insurance with this company they give sainsburys a bad name. AVOID AVOID

Awful. Check your insurance provider does not use this company before signing up. Tried every trick not to pay, over an hour to answer the phone, 12 days between each email to respond and usually someone different. Please tell the ombudsman if you experience this. They need closing down.

CSAL statement online
Providing expert claims handling arising from Corporate/Personal Travel, Accident & Health and Personal Accident Insurance. Every claim is individually reviewed by one of our expert claims handlers, and our customer focused contact centre is available to answer any queries to ensure every claim is processed quickly and efficiently.

REALITY
They take over one hour to answer the phone and then the operator looks into the notes on the system and really can’t tell you much. We will send the claims handler an email, they don’t contact you. This is probably one of the worst companies I have ever had to contact in my life. Absolutely useless and how insurance companies put up with them I never know because according to ours they have the same problems. 3 months to deal with a simple claim and still nothing
Next step is the ombudsman

When I read the other reviews my heart sank - I put in a travel insurance claim for cancellation of our holiday as I had broken my leg, and the other reviews did not fill me with confidence that making a claim would be an easy ride. Nothing could be further from the truth! I started the claim on 15th August but was not able to submit it until 1st September as I needed to get paperwork from my GP. The website was easy to use and clearly shows the progress of the claim. I received an email after 2 weeks stating that the claim had been approved and the payment hit my bank account 7 days later, minus the policy excess. First class service, I'm very pleased.

I would never ever insure again with a company that uses this company to manage their claims (I was insured with Avanti). They have turned what should have been a fairly straightforward claim for cancellation due to death of close family member into a pantomime of incompetence, ignorance and total lack of sensitivity or compassion. My experience to date is they keep asking for more and more info and once you send them the requested info they will take several weeks to review it and then ask for something else. What exactly isn't clear about a parent dying and a GP certifying that the death couldn't have been foreseen before the insurance was taken out or before the trip was booked. Did they think the GP was lying on the medical certificate he had to fill in and sign???

Wait times on the phones are horrendous never answer emails ive been trying get through for 4 days I'm on the phone now and been waiting over 50 minutes all is said call back later but when yiu do still no 1 picking up awful service

If I could give zero stars I would the site is now down and I am still waiting for them to cash out a straight forward medical claim for €650 all documents were submitted with claim 20/08/23 they replied by email stating they had not received the docs I replied straight as way by email … 2 wells and no reply. Went on portal and docs had not been uploaded so uploaded them myself … now the portal site is not working.

FINALLY AFTER 4 MONTHS a written complaint to Zurich in Sept 23 and a complaint filed with via the Financial Ombudsman end of Nov 23 we have been paid in full today.
Zurich offered £200 compensation for the delays by CSA Ltd.
Only achieved by persistent emails, telephone calls and following the complaints procedure has this happened. Had the financial ombudsman not been involved it would still be ongoing.

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Took out Platinum Insurance Annual Policy no expense spared for a luxury cruise holiday for our silver wedding anniversary, to cut a long story short my father died unexpectedly on our actual anniversary a few days before we were due to leave so were forced to cancel our holiday (thankfully we had cover in place for this unforeseen event).

Average time to answer their phone is over 30-40 mins. No replies to my many emails to Sonny even though he is our designated claim handler. Every time i get through i am told its 'under review' which is shocking as ours was a straightforward claim - god help anyone that has a complex case.

Our Insurance was booked through Co-op and we have never claimed in the past - still waiting to be paid out and I suspect it because my claim value is £12k+ and they want to delay paying out a large sum.

Now escalated to their complaints department and will go to Ombudsman next if still unresolved.

After reading the reviews I expected terrible service but I am happy to say the service was fantastic. Submitted my claim on the 28/8 and received the full amount into my bank today after just 3 weeks. Really happy with the service

Absolutely shocking service been waiting 8 weeks for a claim form 6 weeks for a manager call back & still no settlement. Avoid Asda holiday insurance like the plague since this company csal underwrite their claims! I wouldn't mind I paid over the odds thinking you pay more you get a better service should it be needed but nope this company is pure cr*p AVOID AVOID AVOID!!!