Cook Taylor Woodhouse Solicitors LTD Opiniones 

I had a very disappointing experience with this firm. PLEASE DO NOT USE.

Communication throughout my transaction was poor from Ashleigh, a paralegal not Solicitor! who was put in charge of my case. I regularly had to chase for updates, and responses were often delayed or unclear.

During the transaction, I was given incorrect advice on a number of occasions, which contributed to delays. Despite there being no chain involved, the purchase took around six months to complete, far longer than I had expected. The process felt unnecessarily drawn out, and I was left having to continually seek updates rather than being kept informed.

Most concerning is that, seven months after completion, I still have not received the updated Land Registry title documents or any evidence that the property has been registered in my name. I have had to contact the firm myself to request confirmation and the relevant post-completion documents. They have not responded despite being chased!

Overall, I found the service disappointing due to the poor communication, delays, lack of proactive updates, and the ongoing failure to provide the expected post-completion documentation. I will be making a complaint to the Legal Ombudsman if this is not imminently resolved.

Stay clear of this firm.

We used Laura when purchasing our first home, it was a quick process and Laura always responded promptly with any queries we had.

⭐☆☆☆☆ **Very Disappointing Experience – I Would Not Recommend**
Unfortunately, my experience with **CTW Solicitors** was extremely disappointing.
My property sale took **five months** to complete, and much of the delay appeared to be due to poor communication and a lack of urgency. Throughout the process, I had to repeatedly chase for updates, and responses were often slow.
There were several mistakes that should not have happened, including my paperwork being misplaced and my name being spelt incorrectly on legal documents. These errors caused unnecessary frustration and did not inspire confidence.
To make matters worse, additional charges were added during the transaction, which was disappointing.
Ironically, the buyer also used CTW Solicitors (through a different branch), yet the transaction was still significantly delayed. This suggests that using the same firm did not improve communication or speed up the process.
Based on my experience, I would strongly recommend that anyone buying or selling a property carefully considers other solicitors before choosing CTW. A property transaction is already stressful enough without having to constantly chase your legal representative for progress.
I can only comment on my own experience, but unfortunately, I would not use CTW Solicitors again or recommend them to others.

I have received top class service from CTW and very pleased with the professionalism and prompt responses throughout the process. Special thanks to Alexandra Spillett who has helped me throughout this conveyancing process in a very efficient manner.

Used them as our solicitors and I can say Satvir Ranu was an amazing solicitor, helpful and knowledgeable.

Chloe Waller at Cook Taylor Woodhouse did the conveyancing for our house sale and purchase (twice) between August 2025 and July 2026. Chloe was professional, responsive and dealt with everything without needing to be chased. Knowing that all of the legal work was in safe hands was a relief during a stressful period. I would not hesitate to ask Chloe Waller and Cook Taylor Woodhouse for any support I might need in the future. Thank you Chloe!

Everything went as well as possible. Buying a leasehold is a longer process than freehold but we completed in 4 months without needless delays.

We have been so delighted with the performance, the ability and the patience and understanding that Xanthe and her team have shown. Our needs were both complex and sensitive to time and it was such an excellent experience finding conveyancers who were available and happy to talk whenever we were concerned or unsure about an issue. The whole process was handled impeccably. Bhavan stepped up to the plate with great skill and effectiveness when Xanthe was out of the office and as a team they and Nirveer were were quite unbeatable.
Thank you to all at Cook Taylor Woodhouse

I have dealt with this company twice no hassle and no issues thank you once again

I just wanted to say a huge thank you to everyone at Woodhouse Solicitors in Dartford, especially Nirveer, Xanthe, and Bhav.

selling a home can be really stressful, but the team made the whole process so much easier. The communication was excellent throughout, and I always felt kept up to date.

Nirveer was the person I dealt with the most, and I honestly can’t thank her enough. There were so many times when I was worried or anxious, but she was always patient, professional, and reassuring. No matter how many questions I had, she took the time to help and put my mind at ease.

After reading some of the negative reviews, I wasn’t sure what to expect, but our experience couldn’t have been more different. Every member of the team we dealt with was friendly, helpful, and professional from start to finish.

I wouldn’t hesitate to recommend Woodhouse Solicitors to anyone. Thank you again to Nirveer, Xanthe, Bhav, and the whole team for all your hard work—we really appreciate everything you did for us!
Kind Regards Laima & Arjan

I have had an excellent experience with the whole team, specially Mr Paaris Khan who kept me informed every step of the way was able to answer all my questions are very efficient and smooth transaction highly recommended
Will be using him and his firm again many thanks for all the help and support I got

We recently purchased our first home and used Cook Taylor Woodhouse as our solicitors, and Elizabeth Royle was fantastic throughout. She kept us informed at every stage, provided excellent support, and made the whole process run smoothly and feel stress-free. We couldn't have had a better experience and would highly recommend Elizabeth and the team to anyone purchasing a home.

Just moved house and we had Jessica Murphy from CTW, who was great and kept us informed the whole way through the process

Very happy with the service I received and Amanique was a pleasure to work with.

My solicitor was Ryan Burton‑Smith and I have received all support that I needed. There was never a delay in communication. The work has been done professionally and at a high standard.

We would highly recommend Cook Taylor Woodhouse Solicitors. Aicha Sow is clearly experienced with commercial transactions and she was professional and extremely efficient. She helped to get things moving at every stage and was proactive and she handled complications smoothly. We would not hesitate to recommend her services.

Cook Taylor Woodhouse kept in contact and explained the process and sped things up to ensure sale was completed within the estimated time of sale. Dealing effectively with technicalities

Used the company twice now to purchase flats in the same retirement block. The management company for the retirement flats and their solicitors were painfully slow in responding to requests from CTW, but Amanique Ghag kept on top of everything, and got everything sorted in the end. Always replied and was helpful and patient.

Our experience with Cook Taylor Woodhouse was very disappointing. We received a very poor standard of service throughout the transaction. We were not kept properly informed, updates were often lacking, and important matters were not explained clearly. We expected our solicitor to guide us through each stage of the process, but instead we regularly had to chase for information ourselves.

Our solicitor, Eve Bradshaw, handled both our sale and purchase. One of the biggest issues was that the management pack for the property we were buying was not requested until January 2026—around six to seven months after our offer had been accepted. This caused significant delays, put the entire chain at risk, and nearly resulted in the purchase collapsing.

As a result, our original mortgage offer expired, followed by a one-month extension. We then had to apply for a new mortgage with a different lender. We also had to obtain three Help to Buy valuation reports, costing around £1,000, and incurred approximately £600 in additional costs after losing our first buyer.

We were also charged around £1,000 to review a Deed of Variation that had already been prepared by the seller’s solicitors, which we felt was excessive.

Although we eventually completed our sale and purchase in March 2026 after almost 11 months, the delays, poor communication, lack of proper explanations, and additional costs caused our family significant stress and uncertainty. Based on our experience, we would not recommend Cook Taylor Woodhouse for a complex sale and purchase transaction.