The Cycle Room Opiniones 

1328
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Paul and his team at Cycle Revolution are utterly incredible! I've recently purchased a new road bike from them. It's great to speak to helpful and knowledgeable people face to face rather than a cli... Ver más

Valorada con 5 estrellas sobre 5

Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra... Ver más

Valorada con 5 estrellas sobre 5

We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying th... Ver más

Valorada con 5 estrellas sobre 5

I bought a new Connondale Moterra Neo LT2 at a big discount. Excellent service from the start from Alex who emailed regularly and even telephoned with updates. Bike delivered promptly and in perfect c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Ciclismo en ruta
  3. Mayorista de bicicletas
  4. Tienda de accesorios para bicicletas
  5. Tienda de deportes
  6. Tienda de reparación de bicicletas

Escrito por la empresa

At The Cycle Room, we believe buying a bike should be exciting, easy and backed by expert support. Whether you're searching for your first bike, upgrading your current ride, or looking for the latest electric bike technology, we offer a wide range of quality bikes and accessories to suit every rider and every budget. As specialists in Giant and Liv bikes, our team is passionate about helping customers find the perfect bike for their lifestyle. From mountain and road bikes to hybrid, commuter, and electric bikes, we provide expert advice, detailed product knowledge and an easy, reliable shopping experience both online and in-store. Shopping with The Cycle Room means more than simply buying a bike — it's about finding the right fit for your riding goals with confidence. Whether you visit us in person or shop online, our team is here to offer guidance, answer questions and provide ongoing support before and after your purchase. With quality bikes, trusted expertise and excellent customer service, The Cycle Room is proud to be one of the best places to purchase Giant and Liv bikes and accessories online and in-store. Whether you're new to cycling or a seasoned rider, we're here to keep you moving.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
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1 estrella

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4,7

Todas las opiniones

(1328)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very knowledgable

Very knowledgable, honest, helpful and understanding of budget versus quality requirements. Never felt like I was being ‘sold’ the bike or pushed to buy more expensive equipment. Have used Cycle Revolution before for servicing and always very good. Great to support local businesses where you feel like a valued Customer. Highly recommended, trusted views and will use to service existing and new bike going forward.

2 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredibly helpful team!

I purchased a bike through cycle-to-work. I was originally trying to by elsewhere but had issues, compounded by the fact the company issuing the voucher dragged their heels and it went out of stock.
I found the Colchester store had stock and gave them a call. They were fantastically helpful. I mainly spoke to John, the store manager, who was really helpful with advice and with purchasing the bike. I had to change the shipping options due to timing but again, a quick call and this was sorted. John even then kept in contact over email to check in with me to make sure the bike arrived in time.

10 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy cyclist.

Thank you for building my bike it looks great. It will help make my cycling more enjoyable and allow to ride for much longer on those trails. Big appreciation to cycle revolution.

23 de marzo de 2025
Valorada con 2 estrellas sobre 5

No Communication - Late Delivery

An order was placed and payment made for a speedy delivery.
At the time of ordering we were notified that delivery would be within three days.
12 days after the order date, nothing had been delivered.
When we contacted the company they stated that the shop had been closed for a fortnight.
However, they provided no notification that this was the case at the time of placing the order.
They did however, reimburse the additional sum paid for a speedy delivery. But this was only as a result of our requesting it, not action undertaken by them as a courtesy due to the shop being closed for a fortnight.

22 de marzo de 2025
Valorada con 4 estrellas sobre 5

Started to look to purchase a road bike…

Started to look to purchase a road bike beginning of March. Various different online all having different issues ie size colour type of bike i wanted , eventually found this company and started to read up on them through trust pilot , and i started on the 1 star reviews which scared me at first, those reviews helped me decide on my method of payment so i decided to Purchased a road bike mid March 25, rather then pay cash i went on the 0% in case there was any issues, I wasn't going to loose or have to battle any concerns regarding stock or pricing issues, all went well regarding orders and bike being available, my only concern is and will update again is the paying for premium delivery for the bike to delivered and pedals fitted, with extra minor adjustments for riding completed on delivery date.
The bike was in stock as advertised and PDI 5 days after I ordered it , but so far the premium delivery I paid for hasn't delivered on what is advertised
" the delivery between 3-8 days"
which was the main reason for having the premium delivery especially having the bike there on site.
PDI completed on the 20th/21st but my delivery was expected 12/13 days after, which is next week some time.
I will update after the premium delivery is completed and have my bike.

17 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Genuinley great family service …

Genuinley great family service worth travelling for , even after a few small issies which got sorted quickly and politely , which in my book is actual after sales service and more important , well done and keep doing what you are doing ...

21 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience all around

I bought a Favero powermeter on-line; pricing was competitive and the team responded to my two questions within minutes. Delivery was faster than expected (regular delivery) - I placed the order Thursday afternoon and it was delivered Saturday morning. I will be coming back to Cyclerevolution for more purchases.

13 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent. I bought a power meter and had some questions before I purchased. Used the chat feature and got a very quick response which ultimately gave me the confidence to put the order in which was delivered next day... Outstanding!

10 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Give them a go !

I’ve never used this company before so I was a little wary but I received the item in a couple of days and price was excellent. Can’t fault the service I received and would recommend anyone who hasn’t used them to give them a go, I’ll certainly be using them again !

28 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a bike for 7.5k on sale through…

Ordered a bike for 7.5k on sale through their website to which they emailed saying that they had an error on their website and so needed me to pay and extra 1000 pounds because of their error which had existed for weeks on the website. All I get was a half arsed response about it's not their fault...

11 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Bike

I purchased my bike from Cycle Revolution due to the great reduction in price. The bike was quickly dispatched to me and there was good communication from them. The chosen delivery service was faultless.

21 de enero de 2025
Valorada con 5 estrellas sobre 5

Great cycling shop

I've been to the Chelmsford branch a few times now and dealt with Ian and James who have both been extremely helpful and so friendly. They're really knowledgeable in all aspects of cycling and gave me lots of help and advice. They are reliable and keep in regular contact giving me any updates as needed. A great service and the only place I'll go to now for anything cycling related!

1 de febrero de 2025
Opinión espontánea
Logotipo de The Cycle Room

Respuesta de The Cycle Room

Hi Karen, thanks for your glowing review! We're glad you had a great bike fit and received the required knowledge. We would love it if you could share your feedback on our Retul Bike Fit East facebook page, too! Thanks again and many happy miles of riding ahead.

Valorada con 5 estrellas sobre 5

Cycle Revolution - Great service dealing direct with Europe. rer.

Quick no nonsense delivery. No unfair extra charges to Scottish Highlands - yes we are part of the mainland!
Order made directly to Italian supplier with no complications and received after a week when up to 20 days was initially expected as the item was not carried as stock but had to be ordered direct from Italian manufacturer. Great service from Cycle Revolution - Highly recommended.

16 de enero de 2025
Opinión espontánea
Logotipo de The Cycle Room

Respuesta de The Cycle Room

Thanks, Jim! We strive to treat all our customers fairly and promptly, we're glad to hear you agreed and we will always be there to serve you again.

Valorada con 5 estrellas sobre 5

James and the rest of the Giant Team in…

James and the rest of the Giant Team in the Norwich store were very knowledgeable and helpful with getting the bike to fit, balanced to ride and adjusting the extra kit. I would highly recommend them to anyone looking to upgrade their bike or for general bike advice!

25 de enero de 2025
Opinión espontánea
Logotipo de The Cycle Room

Respuesta de The Cycle Room

Thanks for taking the time to leave us such a great review, Emily! James and the rest of the team at Giant Norwich look forward to serving you again whenever you next need any extra advice, parts, or servicing.

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